The Willows

Hotels
5.4 (859 reviews)
27 Lower Rock Gardens , Brighton & Hove , gb

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Non-smoking throughout
Invoice provided
Free wired internet
Self parking (surcharge)
Internet access
Covered parking
Beach toys

Review Highlights

Pros:
Great location
Some helpful staff
Cons:
Lack of cleanliness
Poor room conditions

Categories

Cleanliness
4.06
Multiple reviews mention a lack of cleanliness, with dusty rooms and poor bathroom conditions.
Service
6.53
Staff were described as helpful in some instances but rude in others.
Location
8.07
Lots of reviews highlight the great location, close to main areas in Brighton.
Room Quality
3.52
Rooms were described as small, poorly decorated, and not well maintained.
Amenities
6.05
Smart TV appreciated, but overall, amenities were lacking.
Value for Money
5.01
Location doesn't justify the high price based on facilities.
Food and Beverage
5.46
No information available.
Overall Experience
4.53
Majority of reviews suggest a disappointing experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Convenient Location
Located in the vibrant Kemptown district of Brighton & Hove, The Willows is a stone's throw away from Brighton Beach, Hove Beach, and Brighton Pier, making it a perfect choice for beach lovers and sightseers alike.

Modern Amenities
Each room at The Willows is thoughtfully equipped with a flat-screen TV, free WiFi, and a private bathroom stocked with complimentary toiletries. The cozy accommodations ensure a comfortable stay for every guest, whether visiting for leisure or business.

Nearby Attractions
Situated close to popular landmarks such as The Royal Pavilion, Victoria Gardens, and Brighton Dome, The Willows offers easy access to the best of Brighton's cultural and entertainment scene.

Book your stay at The Willows now and experience the best of Brighton & Hove!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.4
Based on 859 reviews
Cleanliness: 4.06
Service: 6.53
Location: 8.07
Room Quality: 3.52
Amenities: 6.05
Value for Money: 5.01
Food and Beverage: 5.46
Overall Experience: 4.53
D
Dantoni solo_traveller gb
10
2026-03-06 via Nuitee
D
Demi solo_traveller gb
2
Wasn’t impressed, didn’t sleep well, wasn’t clean, very noisy
Pros:

The location

Cons:

Wasn’t clean
Floor boards all broke
Bedding had burn marks
Taps were leaking
Poor all round
was right near reception so was very very noisy!

2026-03-05 via Nuitee
A
Amy couple gb
6
Fair but not the best
Pros:

The hotel was quite basic which we were looking for as we were only staying the night but it was still slightly overpriced for what we got. The shower was warm.

Cons:

The room was freezing, we had to ask the person at reception to put our radiator on. It didn't heat up for about an hour and so we had to have a small heater to supplement it.
Our welcome when we checked in wasn't the best, the man was quite abrupt with us, and I had already asked if we could leave our bags in a hold the next day as we were running the half marathon and this was agreed in writing however the man at reception had a problem with this and said we'd need to pay extra, he told us no you can't leave the bags, how big are the bags, asking us quite accusatorily who said that to us etc. Not great service.
The shower was clean enough but the tiles were filthy, stained.
We were put in the first room and so we could hear all the noises from reception and people walking in and out of the front door

2026-03-02 via Nuitee
S
scottmU1627IE Couples
2
Do not stay here
Pros:

Wow….what an awful place !! The hotel is greatly located but I would have rather stayed under the pier. The rooms are just disgusting and dirty. I wouldn’t put my dog in there

2026-03-01 via Tripadvisor
T
Trevor couple gb
2
Avoid
Pros:

Close to the pier

Cons:

Scruffy,towels terrible, shower terrible bathroom terrible, wouldn't recommend

2026-03-01 via Nuitee
R
Robyn couple gb
1
The saying is true you get what you pay for last minute trip for us would never stay here again. We should’ve known bett
Pros:

Location

Cons:

Damp
Unclean
Dirty mattress
Mould on ceiling
Mould on shower
Poor fitting curtains
Poor fitting windows
Dust
Lots of marks & stains

2026-02-22 via Nuitee
C
Charlie couple gb
1
Hell.
Pros:

Leaving.

Cons:

The staff, the room, all of it. Staff was rude, place was poorly kept and we were only there for one night. It got the job done for a quick stay but we couldn’t wait to leave. The guy at the desk took my card details and cvc number as well…. I don’t know how much of the card he needed but I didn’t want to argue as our car was locked up and we couldn’t leave Brighton until the morning. He Snatched the card out of my hand when I was going to write it down. I tried to avoid putting my details because I didn’t trust the place. Rude man, awful rooms. They don’t care otherwise they would fix all the stuff everyone say about the place. It gets the job done for a quick one night stay but it felt gross and we wanted to leave quickly. I would only come here if corse brining a lady of the night, but I wasn’t…. Don’t come here for that either, go to the beach, it’s better and more comfortable and maybe more clean

2026-01-20 via Nuitee
L
Lynn solo_traveller gb
7
I was very concerned as only read the reviews after I booked the room.I was pleasantly surprise though, as the room was
Pros:

Room was clean, obviously recently decorated.

Cons:

Thin walls, noisy doors slamming.

2026-01-19 via Nuitee
L
Luke solo_traveller gb
3
Cheap hotel in a good location but needs updating, not clean and too noisy. Will not stay again
Pros:

Good location, 2pm check in

Cons:

Room was not clean at all, dated and falling apart. Very noisy, can hear traffic and people stomping up and down the stairs and all hours. Bring ear plugs!

2026-01-19 via Nuitee
N
Nitish couple gb
1
Worst
Pros:

Unsatisfied with staff

Cons:

Roo.

2026-01-19 via Nuitee
L
Liliya family_with_children ua
5
2026-01-19 via Nuitee
M
Michael couple gb
1
Absolutely shocking
Pros:

Nothing

Cons:

Everything

2026-01-19 via Nuitee
K
Kateřina extended_group cz
1
Pros:

It was near the sea and the centre

Cons:

There was only one window in the ceiling that had to be closed because of the rain. A very small room for three people

2026-01-19 via Nuitee
C
Chloe extended_group gb
7
Pros:

Location was good and we had a decent room <3 Staff were very accommodating too! We had checked out around 11am the next day but wanted to explore Brighton for a bit more. One of their lovely staff members allowed us to keep our car parked there until around 2pm, a good while after checkout time, so we could do this without having to find parking elsewhere! :) So very kind!

2026-01-19 via Nuitee
R
Robert couple gb
1
2026-01-19 via Nuitee
S
Sophie extended_group gb
7
Pros:

Amazing views right on the sea front

2026-01-19 via Nuitee
A
Andy couple gb
1
2026-01-19 via Nuitee
L
Leila couple gb
1
2026-01-19 via Nuitee
E
Ella solo_traveller gb
5
i booked day of, it’s very good for the money however the room clearly hadn’t been cleaned and it stunk of cigarettes
Pros:

literally on top of the seafront

Cons:

very unclean

2026-01-19 via Nuitee
S
Sarah couple gb
1
Avoid
Pros:

Avoid this scam have tons of photos shocking place no sea view made us sick mould and dirt everywhere not clean at all?

Cons:

Nothing we had to book somewhere else and leave mould everywhere and dirt got videos of it all

2026-01-19 via Nuitee