The Willows

Hotels
5.4 (862 reviews)
27 Lower Rock Gardens , Brighton & Hove , gb

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Non-smoking throughout
Invoice provided
Free wired internet
Self parking (surcharge)
Internet access
Covered parking
Beach toys

Review Highlights

Pros:
Great location
Some helpful staff
Cons:
Lack of cleanliness
Poor room conditions

Categories

Cleanliness
4.06
Multiple reviews mention a lack of cleanliness, with dusty rooms and poor bathroom conditions.
Service
6.53
Staff were described as helpful in some instances but rude in others.
Location
8.07
Lots of reviews highlight the great location, close to main areas in Brighton.
Room Quality
3.52
Rooms were described as small, poorly decorated, and not well maintained.
Amenities
6.05
Smart TV appreciated, but overall, amenities were lacking.
Value for Money
5.01
Location doesn't justify the high price based on facilities.
Food and Beverage
5.46
No information available.
Overall Experience
4.53
Majority of reviews suggest a disappointing experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Convenient Location
Located in the vibrant Kemptown district of Brighton & Hove, The Willows is a stone's throw away from Brighton Beach, Hove Beach, and Brighton Pier, making it a perfect choice for beach lovers and sightseers alike.

Modern Amenities
Each room at The Willows is thoughtfully equipped with a flat-screen TV, free WiFi, and a private bathroom stocked with complimentary toiletries. The cozy accommodations ensure a comfortable stay for every guest, whether visiting for leisure or business.

Nearby Attractions
Situated close to popular landmarks such as The Royal Pavilion, Victoria Gardens, and Brighton Dome, The Willows offers easy access to the best of Brighton's cultural and entertainment scene.

Book your stay at The Willows now and experience the best of Brighton & Hove!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.4
Based on 862 reviews
Cleanliness: 4.06
Service: 6.53
Location: 8.07
Room Quality: 3.52
Amenities: 6.05
Value for Money: 5.01
Food and Beverage: 5.46
Overall Experience: 4.53
J
Johnathan couple gb
10
2026-04-16 via Nuitee
D
Danah solo_traveller gb
1
2026-04-15 via Nuitee
E
Emma solo_traveller gb
1
Never again
Pros:

N/A

Cons:

The floor boards where lose, hair around the sink and shower, dust and dirt found a fag butt in one of the draws, cold room, room was next to the reception so I coukd hear everything such as stuff talking and there phones on loud, staff orded take out and got in to a disagreement on the phone with the delivery person which I could hear so couldn't go sleep with all the noise

2026-04-13 via Nuitee
N
Nai family_with_children gb
1
Not a place for children, its quite frankly a drug house
Pros:

Nothing. It was a dangerous crack house

Cons:

The safety of guests, filthy, dangerous.
Do not take children

2026-04-09 via Nuitee
M
Mustafa couple gb
10
Nice and comfort ?
Pros:

Survives and locations

2026-04-08 via Nuitee
G
Giedre extended_group gb
5
2026-04-07 via Nuitee
J
Jose ramon solo_traveller gb
9
2026-04-04 via Nuitee
W
Wali family_with_children gb
6
Good
2026-03-30 via Nuitee
D
Dali extended_group gb
9
It was great I’m planning a trip there again soon
Pros:

The location is so close to the water front and the pier 👍🏼

Cons:

There where friendly and respectful

2026-03-29 via Nuitee
M
Mehran couple gb
10
2026-03-25 via Nuitee
I
Ian couple gb
5
Pros:

Across the road from the sea

Cons:

Said there was parking

No parking had to pay additional £20 for a voucher and spend over an hour looking for a space

Would not have booked if this was the case

2026-03-23 via Nuitee
K
Kiddle family_with_children gb
1
2026-03-22 via Nuitee
A
Andrew couple gb
1
2026-03-22 via Nuitee
M
Maria Vanesa solo_traveller es
10
Comfortable room and very friendly staff
Pros:

Had a really pleasant stay. The room was quiet and comfortable, and the receptionist was very friendly and welcoming. Would happily come back.

Cons:

I like everything.

2026-03-21 via Nuitee
R
Rachel couple gb
4
Glad it was so cheap
Pros:

This hotel is incredibly close to the beach & local shops/restaurants. The staff were lovely & very helpful

Cons:

There were stains on the bed sheets & duvet. The floor of the shower was dirty & stained. There was a terrible smell coming from the plug hole whenever there was water running. Sink or shower. The hotel also consistently smelled of cigarettes

2026-03-15 via Nuitee
K
kevin couple gb
4
The willows
Pros:

Location.

Cons:

Windows drafts and not clean,, check in from 14.00pm room was not ready till 15.15pm,dirty mug only 1milk carton ,water stains on ceiling,

2026-03-15 via Nuitee
D
Dantoni solo_traveller gb
10
2026-03-06 via Nuitee
D
Demi solo_traveller gb
2
Wasn’t impressed, didn’t sleep well, wasn’t clean, very noisy
Pros:

The location

Cons:

Wasn’t clean
Floor boards all broke
Bedding had burn marks
Taps were leaking
Poor all round
was right near reception so was very very noisy!

2026-03-05 via Nuitee
A
Amy couple gb
6
Fair but not the best
Pros:

The hotel was quite basic which we were looking for as we were only staying the night but it was still slightly overpriced for what we got. The shower was warm.

Cons:

The room was freezing, we had to ask the person at reception to put our radiator on. It didn't heat up for about an hour and so we had to have a small heater to supplement it.
Our welcome when we checked in wasn't the best, the man was quite abrupt with us, and I had already asked if we could leave our bags in a hold the next day as we were running the half marathon and this was agreed in writing however the man at reception had a problem with this and said we'd need to pay extra, he told us no you can't leave the bags, how big are the bags, asking us quite accusatorily who said that to us etc. Not great service.
The shower was clean enough but the tiles were filthy, stained.
We were put in the first room and so we could hear all the noises from reception and people walking in and out of the front door

2026-03-02 via Nuitee
S
scottmU1627IE Couples
2
Do not stay here
Pros:

Wow….what an awful place !! The hotel is greatly located but I would have rather stayed under the pier. The rooms are just disgusting and dirty. I wouldn’t put my dog in there

2026-03-01 via Tripadvisor