The Willows

Hotels
5.4 (853 reviews)
27 Lower Rock Gardens , Brighton & Hove , gb

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Non-smoking throughout
Invoice provided
Free wired internet
Self parking (surcharge)
Internet access
Covered parking
Beach toys

Review Highlights

Pros:
Great location
Some helpful staff
Cons:
Lack of cleanliness
Poor room conditions

Categories

Cleanliness
4.06
Multiple reviews mention a lack of cleanliness, with dusty rooms and poor bathroom conditions.
Service
6.53
Staff were described as helpful in some instances but rude in others.
Location
8.07
Lots of reviews highlight the great location, close to main areas in Brighton.
Room Quality
3.52
Rooms were described as small, poorly decorated, and not well maintained.
Amenities
6.05
Smart TV appreciated, but overall, amenities were lacking.
Value for Money
5.01
Location doesn't justify the high price based on facilities.
Food and Beverage
5.46
No information available.
Overall Experience
4.53
Majority of reviews suggest a disappointing experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Convenient Location
Located in the vibrant Kemptown district of Brighton & Hove, The Willows is a stone's throw away from Brighton Beach, Hove Beach, and Brighton Pier, making it a perfect choice for beach lovers and sightseers alike.

Modern Amenities
Each room at The Willows is thoughtfully equipped with a flat-screen TV, free WiFi, and a private bathroom stocked with complimentary toiletries. The cozy accommodations ensure a comfortable stay for every guest, whether visiting for leisure or business.

Nearby Attractions
Situated close to popular landmarks such as The Royal Pavilion, Victoria Gardens, and Brighton Dome, The Willows offers easy access to the best of Brighton's cultural and entertainment scene.

Book your stay at The Willows now and experience the best of Brighton & Hove!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.4
Based on 853 reviews
Cleanliness: 4.06
Service: 6.53
Location: 8.07
Room Quality: 3.52
Amenities: 6.05
Value for Money: 5.01
Food and Beverage: 5.46
Overall Experience: 4.53
C
Charlie couple gb
1
Hell.
Pros:

Leaving.

Cons:

The staff, the room, all of it. Staff was rude, place was poorly kept and we were only there for one night. It got the job done for a quick stay but we couldn’t wait to leave. The guy at the desk took my card details and cvc number as well…. I don’t know how much of the card he needed but I didn’t want to argue as our car was locked up and we couldn’t leave Brighton until the morning. He Snatched the card out of my hand when I was going to write it down. I tried to avoid putting my details because I didn’t trust the place. Rude man, awful rooms. They don’t care otherwise they would fix all the stuff everyone say about the place. It gets the job done for a quick one night stay but it felt gross and we wanted to leave quickly. I would only come here if corse brining a lady of the night, but I wasn’t…. Don’t come here for that either, go to the beach, it’s better and more comfortable and maybe more clean

2026-01-20 via Nuitee
S
Sophie extended_group gb
7
Pros:

Amazing views right on the sea front

2026-01-19 via Nuitee
S
Sarah couple gb
1
Avoid
Pros:

Avoid this scam have tons of photos shocking place no sea view made us sick mould and dirt everywhere not clean at all?

Cons:

Nothing we had to book somewhere else and leave mould everywhere and dirt got videos of it all

2026-01-19 via Nuitee
N
Nitish couple gb
1
Worst
Pros:

Unsatisfied with staff

Cons:

Roo.

2026-01-19 via Nuitee
L
Leila couple gb
1
2026-01-19 via Nuitee
L
Lynn solo_traveller gb
7
I was very concerned as only read the reviews after I booked the room.I was pleasantly surprise though, as the room was
Pros:

Room was clean, obviously recently decorated.

Cons:

Thin walls, noisy doors slamming.

2026-01-19 via Nuitee
E
Ella solo_traveller gb
5
i booked day of, it’s very good for the money however the room clearly hadn’t been cleaned and it stunk of cigarettes
Pros:

literally on top of the seafront

Cons:

very unclean

2026-01-19 via Nuitee
A
amber extended_group gb
9
great, comfortable
Pros:

the room was a decent size and the beds were very comfortable! the hotel is in a great location right on the seafront with lots of bars and pubs around. it’s close to revenge and the other clubs on the seafront.

Cons:

the room was slightly dusty and the cleanliness wasn’t excellent but it also wasn’t bad. it just could have been cleaner.

2026-01-19 via Nuitee
A
Andy couple gb
1
2026-01-19 via Nuitee
L
Luke solo_traveller gb
3
Cheap hotel in a good location but needs updating, not clean and too noisy. Will not stay again
Pros:

Good location, 2pm check in

Cons:

Room was not clean at all, dated and falling apart. Very noisy, can hear traffic and people stomping up and down the stairs and all hours. Bring ear plugs!

2026-01-19 via Nuitee
R
Robert couple gb
1
2026-01-19 via Nuitee
K
Kateřina extended_group cz
1
Pros:

It was near the sea and the centre

Cons:

There was only one window in the ceiling that had to be closed because of the rain. A very small room for three people

2026-01-19 via Nuitee
C
Chloe extended_group gb
7
Pros:

Location was good and we had a decent room <3 Staff were very accommodating too! We had checked out around 11am the next day but wanted to explore Brighton for a bit more. One of their lovely staff members allowed us to keep our car parked there until around 2pm, a good while after checkout time, so we could do this without having to find parking elsewhere! :) So very kind!

2026-01-19 via Nuitee
M
Michael couple gb
1
Absolutely shocking
Pros:

Nothing

Cons:

Everything

2026-01-19 via Nuitee
L
Liliya family_with_children ua
5
2026-01-19 via Nuitee
V
vika couple gb
7
2026-01-18 via Nuitee
S
Sarah couple gb
5
Great but showers were horrendous
Pros:

The room was very comfortable. Not an issue for us but lots of stairs, not suitable for those with mobility issues.

Cons:

Shower was horrendous. Either freezing cold or boiling hot with no way to balance it out.

2026-01-15 via Nuitee
L
Laura family_with_children gb
6
Not what was expected as photos didn't really match the room.
Pros:

The location was right on the beach and the Dome so perfect for why we were there.

Cons:

Room was so small there was hardly room to move.
Couldn't have the window and blind open in the morning because there was a man on the scaffolding right outside our window.
Wall paint was coming off.
The door was really squeaky to the bathroom and the shower was so small I'm 5'10 so had to bend my knees to fit in.

2026-01-15 via Nuitee
G
Grace couple gb
7
Great value for money
Pros:

Great location, reasonably comfortable, TV in the room, private bathroom. We reserved a parking spot out front for £20 for the night which is great for Brighton. Overall great value for money

Cons:

Floor needs a good mop as walking around our room in our socks left them brown on the bottom, our window also didn't lock but we were on the second floor so not the end of the world. Shower pressure and temperature wasn't great in the morning (assuming that everyone else was using it at the same time) but worked fine late at night

2026-01-12 via Nuitee
S
Shreya couple gb
6
Decent for a one night stay.
Pros:

Location is great.

Cons:

The room was smaller than expected and the sheets had a funny smell to them. Other than that, it was a decent place for a one night stay. Staff was helpful.
Parking was a tight squeeze.

2026-01-02 via Nuitee