The Willows

Hotels
5.4 (913 reviews)
27 Lower Rock Gardens , Brighton & Hove , gb

Facilities

Parking
Non-smoking rooms
Family rooms
Luggage storage
Non-smoking throughout
Invoice provided
Free wired internet
Self parking (surcharge)
Internet access
Beach toys

Review Highlights

Pros:
Great location
Some helpful staff
Cons:
Lack of cleanliness
Poor room conditions

Categories

Cleanliness
4.06
Multiple reviews mention a lack of cleanliness, with dusty rooms and poor bathroom conditions.
Service
6.53
Staff were described as helpful in some instances but rude in others.
Location
8.07
Lots of reviews highlight the great location, close to main areas in Brighton.
Room Quality
3.52
Rooms were described as small, poorly decorated, and not well maintained.
Amenities
6.05
Smart TV appreciated, but overall, amenities were lacking.
Value for Money
5.01
Location doesn't justify the high price based on facilities.
Food and Beverage
5.46
No information available.
Overall Experience
4.53
Majority of reviews suggest a disappointing experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Convenient Location
Located in the vibrant Kemptown district of Brighton & Hove, The Willows is a stone's throw away from Brighton Beach, Hove Beach, and Brighton Pier, making it a perfect choice for beach lovers and sightseers alike.

Modern Amenities
Each room at The Willows is thoughtfully equipped with a flat-screen TV, free WiFi, and a private bathroom stocked with complimentary toiletries. The cozy accommodations ensure a comfortable stay for every guest, whether visiting for leisure or business.

Nearby Attractions
Situated close to popular landmarks such as The Royal Pavilion, Victoria Gardens, and Brighton Dome, The Willows offers easy access to the best of Brighton's cultural and entertainment scene.

Book your stay at The Willows now and experience the best of Brighton & Hove!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.4
Based on 913 reviews
Cleanliness: 4.06
Service: 6.53
Location: 8.07
Room Quality: 3.52
Amenities: 6.05
Value for Money: 5.01
Food and Beverage: 5.46
Overall Experience: 4.53
G
Glenn solo_traveller gb
10
Pros:

excellent place to stay

2026-06-03 via Nuitee
M
mohammed extended_group gb
8
Pros:

I had a wonderful stay at The Willows Hotel. From the moment I arrived, the staff were welcoming, friendly, and always happy to help. The room was spotless, comfortable, and well-equipped with everything needed for a relaxing stay.

The hotel offers excellent value for money, with comfortable accommodation, a pleasant atmosphere, and great facilities. I particularly appreciated the cleanliness throughout the property and the attention to detail from the team. The food was also delicious, with a good variety of options and generous portions.

The location is convenient, making it easy to explore the surrounding area while still enjoying a peaceful and relaxing environment. It is clear that the staff work hard to ensure guests have a positive experience.

Overall, I had a fantastic stay and would highly recommend The Willows Hotel to anyone looking for comfortable accommodation, friendly service, and great value. I will definitely be returning in the future.

2026-06-03 via Nuitee
S
Stephanie solo_traveller gb
10
Pros:

Friendly staff, perfect budget hotel for the night, comfy

Cons:

Could do with more milk for tea and coffee but to be honest, what do people expect? Everything was how it was described.
No view? So what, it was a cheap stay, could sleep with the window open on a hot day and not worry

2026-05-30 via Nuitee
R
Robert solo_traveller gb
7
Pros:

Great location. Comfy double bed.

Cons:

Shower head didn't look clean. Shower door was broken and window opened out to plaster board! The floorboards were very uneven

2026-05-30 via Nuitee
G
graham solo_traveller gb
7
2026-05-29 via Nuitee
E
Elly solo_traveller nl
7
Doorreis hotel.
Pros:

Aardige man bij aankomt.
Zeezicht en Pier.

Cons:

Geen goede stoel en we misten een klein tafeltje.

2026-05-29 via Nuitee
M
Mehran couple gb
10
2026-05-28 via Nuitee
Y
Yilmaz solo_traveller gb
5
2026-05-27 via Nuitee
A
Amy extended_group gb
10
2026-05-27 via Nuitee
P
Peggy family_with_children gb
5
Good for last minute, emergency stays. Wouldnt book for pleasure.
Pros:

The beds were comfy. The location was good. The Staff were friendly.

Cons:

not very clean, broken curtain. extremely small shower space and no bathroom fan. Road noise.

2026-05-26 via Nuitee
N
NEIL solo_traveller gb
7
A budget hotel in a great spot (for seafront and Kemptown)
Pros:

It's a basic hotel which met my realistic expectations. My room was small and had a view of a wall, but it was clean. TV channels were limited but Wi-Fi was good enough to support phone streaming. The best part was the location, just off the esplanade in the Kemptown neighbourhood. The price was fair for what was provided.

Cons:

As is often the case, a bit of attention to some of the details would make a stay feel just that little bit nicer.

2026-05-26 via Nuitee
A
Amy couple gb
8
Value for money.
Pros:

Great location and friendly staff. Room was what you expect for price.

Cons:

Bed was very high, wood built base with rock solid mattress

2026-05-25 via Nuitee
R
Robin solo_traveller se
4
Pros:

Fantastiskt läge!

Cons:

Kvav luft och hög temperatur på rummet.

2026-05-25 via Nuitee
P
Pargat solo_traveller gb
9
2026-05-24 via Nuitee
V
Vincenzo solo_traveller gb
7
2026-05-24 via Nuitee
G
godden solo_traveller gb
10
Very good
Pros:

Really nice man at reception 👏

2026-05-24 via Nuitee
V
Vincent couple fr
5
Pros:

À côté de la plage

Cons:

Pas super propre

2026-05-23 via Nuitee
S
Stephen couple gb
1
Atrocious
Pros:

Locality to the seafront

Cons:

The reception staff , very rude asking another thirty pounds for the room key . This is not a hotel it’s only beds with no hotel food , service or facilities . I’m awaiting my refund

2026-05-21 via Nuitee
R
Ruth solo_traveller gb
3
2026-05-18 via Nuitee
O
Oliver solo_traveller gb
10
2026-05-16 via Nuitee