The Willows

Hotels
5.4 (894 reviews)
27 Lower Rock Gardens , Brighton & Hove , gb

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Facilities

Parking
Non-smoking rooms
Family rooms
Luggage storage
Non-smoking throughout
Invoice provided
Free wired internet
Self parking (surcharge)
Internet access
Beach toys

Review Highlights

Pros:
Great location
Some helpful staff
Cons:
Lack of cleanliness
Poor room conditions

Categories

Cleanliness
4.06
Multiple reviews mention a lack of cleanliness, with dusty rooms and poor bathroom conditions.
Service
6.53
Staff were described as helpful in some instances but rude in others.
Location
8.07
Lots of reviews highlight the great location, close to main areas in Brighton.
Room Quality
3.52
Rooms were described as small, poorly decorated, and not well maintained.
Amenities
6.05
Smart TV appreciated, but overall, amenities were lacking.
Value for Money
5.01
Location doesn't justify the high price based on facilities.
Food and Beverage
5.46
No information available.
Overall Experience
4.53
Majority of reviews suggest a disappointing experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Convenient Location
Located in the vibrant Kemptown district of Brighton & Hove, The Willows is a stone's throw away from Brighton Beach, Hove Beach, and Brighton Pier, making it a perfect choice for beach lovers and sightseers alike.

Modern Amenities
Each room at The Willows is thoughtfully equipped with a flat-screen TV, free WiFi, and a private bathroom stocked with complimentary toiletries. The cozy accommodations ensure a comfortable stay for every guest, whether visiting for leisure or business.

Nearby Attractions
Situated close to popular landmarks such as The Royal Pavilion, Victoria Gardens, and Brighton Dome, The Willows offers easy access to the best of Brighton's cultural and entertainment scene.

Book your stay at The Willows now and experience the best of Brighton & Hove!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.4
Based on 894 reviews
Cleanliness: 4.06
Service: 6.53
Location: 8.07
Room Quality: 3.52
Amenities: 6.05
Value for Money: 5.01
Food and Beverage: 5.46
Overall Experience: 4.53
O
Oliver • solo_traveller • gb
10
2026-05-16 • via Nuitee
L
Laye • solo_traveller • gb
1
Worst hotel stay in ever had
Pros:

Close to town and facilities

Cons:

So floor was broken and unsafe bathroom had mushrooms grown out the wall and bed i could not sleep in properly due to looks like piss stains on the bed

2026-05-15 • via Nuitee
M
Md Saidur • couple • gb
8
2026-05-14 • via Nuitee
B
Beeke • couple • gb
1
Horrible, dirty, scary.
Pros:

Location was decent

Cons:

There was a mushroom growing out the wall sheets were dirty the room was right next to the front door and check in

2026-05-13 • via Nuitee
C
Calum • couple • gb
5
Great location, cheaper than others around but facilities lacking (no working shower).
Pros:

Price wise versus other hotels in area is good, location is excellent l.

Cons:

Shower was essentially cold water or boiling hot water, no hot water in tap at points throughout stay, water pressure in tap very weak.

2026-05-12 • via Nuitee
A
Andres • solo_traveller • gb
8
2026-05-09 • via Nuitee
B
Brianna • couple • gb
5
2026-05-08 • via Nuitee
M
Michael • solo_traveller • gb
5
Pros:

Room was clean

Cons:

Being greeted by 100 flies at the hotel entrance

2026-05-05 • via Nuitee
O
Omer • couple • gb
10
2026-05-05 • via Nuitee
G
Gabbidon • solo_traveller • gb
3
Pros:

My room was clean

Cons:

My room was on the ground floor next to recpetion and it was noisy with guests coming in and out. I did not sleep well. I was advised the staff give me a bigger bed room and I could ot change another room.

2026-05-05 • via Nuitee
M
Madison • couple • gb
8
Great
Pros:

I don’t understand why there were so many bad reviews! The location was ideal, everything was clean, the staff were great and it had everything we needed! Wasn’t too noisy either.

Cons:

The parking situation wasn’t great but that’s all!

2026-05-04 • via Nuitee
D
Daniel • couple • gb
8
2026-05-02 • via Nuitee
A
Andrew • couple • gb
10
Good
Pros:

Good

Cons:

Good

2026-04-30 • via Nuitee
R
Ricky • solo_traveller • gb
9
Ideal
Pros:

Comfy bed, located right by seafront. Friendly staff

Cons:

Shower riser wouldn't stay up at desired height

2026-04-23 • via Nuitee
M
Misra • solo_traveller • gb
2
Not the best, don’t recommend
Pros:

Staff is very nice and good customer service.

Cons:

Really unclean, I left one day before hand cause I couldn’t take it anymore.

2026-04-22 • via Nuitee
P
Perera • solo_traveller • gb
8
Pros:

It was a great location where face to beutifull beach .I booked for small double room and one of receptionist offered me a double bedroom and I wanted to check out after 11'o clock so, he offered me another extra one hour till 12'o clock to check out .

2026-04-22 • via Nuitee
C
chantelle • couple • gb
3
2026-04-21 • via Nuitee
M
Montana • solo_traveller • gb
7
2026-04-20 • via Nuitee
J
Johnathan • couple • gb
10
2026-04-16 • via Nuitee
D
Danah • solo_traveller • gb
1
2026-04-15 • via Nuitee