The Willows

Hotels
5.4 (975 reviews)
27 Lower Rock Gardens , Brighton & Hove , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Luggage storage
Non-smoking throughout
Private parking
Beach
See all facilities

Review Highlights

Pros:
Great location
Some helpful staff
Cons:
Lack of cleanliness
Poor room conditions

Categories

Cleanliness
4.06
Multiple reviews mention a lack of cleanliness, with dusty rooms and poor bathroom conditions.
Service
6.53
Staff were described as helpful in some instances but rude in others.
Location
8.07
Lots of reviews highlight the great location, close to main areas in Brighton.
Room Quality
3.52
Rooms were described as small, poorly decorated, and not well maintained.
Amenities
6.05
Smart TV appreciated, but overall, amenities were lacking.
Value for Money
5.01
Location doesn't justify the high price based on facilities.
Food and Beverage
5.46
No information available.
Overall Experience
4.53
Majority of reviews suggest a disappointing experience overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:54

Property Description

Convenient Location
Located in the vibrant Kemptown district of Brighton & Hove, The Willows is a stone's throw away from Brighton Beach, Hove Beach, and Brighton Pier, making it a perfect choice for beach lovers and sightseers alike.

Modern Amenities
Each room at The Willows is thoughtfully equipped with a flat-screen TV, free WiFi, and a private bathroom stocked with complimentary toiletries. The cozy accommodations ensure a comfortable stay for every guest, whether visiting for leisure or business.

Nearby Attractions
Situated close to popular landmarks such as The Royal Pavilion, Victoria Gardens, and Brighton Dome, The Willows offers easy access to the best of Brighton's cultural and entertainment scene.

Book your stay at The Willows now and experience the best of Brighton & Hove!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.4
Based on 975 reviews
Cleanliness: 4.06
Service: 6.53
Location: 8.07
Room Quality: 3.52
Amenities: 6.05
Value for Money: 5.01
Food and Beverage: 5.46
Overall Experience: 4.53
R
Regine • solo_traveller • de
2
Pros:

Die Lage.

Cons:

Es war sehr dreckig. Nicht mal für umsonst, würde ich da nochmal übernachten. Keine freien, kostenlosen Parkplätze.

2026-09-18 • via Nuitee
D
dwdwdwdw • solo_traveller • gb
7
Decent cosy room with a great sea view
Pros:

Excellent view of the sea and pier from the bay window which had a little built in seat. Great value. Friendly staff available on the front desk to assist.

Cons:

We were in room 11 and I think they need to get a plumber to have a look at the bathroom as there was a feint smell like maybe a pipe was leaking. Plus there was no extractor fan or window in the bathroom which didn't help.
The room was quite compact and there was no storage and very few surfaces to put things on, but at least we didn't forget anything in a drawer when we vacated.

2026-09-18 • via Nuitee
N
Nikki • solo_traveller • gb
1
Fawlty towers
Pros:

Curtains falling down. Tv had 3 channels. Pay 20 for parking and bathroom couldn’t have shower

Cons:

Everything

2026-09-16 • via Nuitee
M
Maksymenko • solo_traveller • gb
10
2026-09-15 • via Nuitee
E
Emma • solo_traveller • gb
1
Please dont stay here! Dont waste your money!
Pros:

Nothing

Cons:

Everything. Was absolutely disgusting! A strong smell of sewerage in the room. Bathroom was disgustingly dirty and door wouldnt close (this is where the sewerage smell was coming from). The furniture was falling apart. The floor was so uneven my feet were higher than my head when laying down. There were light fittings without bulbs in.... oh and the parking was £20 for a night.
Sadly i had a last minute cancellation for surgery at Brighton hospital so this was a very last minute booking. Had it not been for the appointment, I would have walked out!

2026-09-15 • via Nuitee
Z
Zoe • solo_traveller • gb
3
Pros:

Location

Cons:

Tv didn't work
Bathroom doesn't shut
Shower door doesn't shut
Key in door doesn't open or close properly ¹q

2026-09-12 • via Nuitee
L
Lisa • couple • gb
4
Poor
Cons:

The place was run down , shower flooded. Poor decorator.. so much money for what it was .It felt like a half way house !!

2026-09-10 • via Nuitee
P
Paul • solo_traveller • gb
5
Pros:

Location

Cons:

Everything else

2026-09-09 • via Nuitee
M
Maksymenko • solo_traveller • gb
3
Pros:

Bed

Cons:

Dirty, many narcos

2026-09-07 • via Nuitee
S
Satveer • solo_traveller • gb
1
2026-09-06 • via Nuitee
D
Dheeraj • couple • gb
10
2026-09-05 • via Nuitee
B
Bina • couple • gb
2
2026-09-05 • via Nuitee
M
Michael • solo_traveller • gb
3
Pros:

Nothing

Cons:

All of it

2026-09-02 • via Nuitee
L
Lovina • couple • gb
1
The worker was extremely rude. No shower soap was provided. The toilet could not be flushed. The room was very dirty and
Pros:

The worker was extremely rude. No shower soap was provided. The toilet could not be flushed. The room was very dirty and smelled unpleasant. The walls were filthy, and the overall condition was unacceptable. This place should be shut down immediately.

Cons:

The worker was extremely rude. No shower soap was provided. The toilet could not be flushed. The room was very dirty and smelled unpleasant. The walls were filthy, and the overall condition was unacceptable. This place should be shut down immediately.

2026-08-31 • via Nuitee
R
Resica • solo_traveller • gb
7
2026-08-30 • via Nuitee
M
Mark • solo_traveller • gb
1
Worst hotel I’ve ever stayed in
Pros:

Nothing. Dirty, ridiculously overpriced and felt like staying in a DSSS hostel

Cons:

Filthy room, overpriced and had to provide a photo of passport on arrival despite booking in advance. Why was this? Suspicious

2026-08-28 • via Nuitee
M
Mann • solo_traveller • gb
7
2026-08-28 • via Nuitee
P
Perkin • solo_traveller • gb
1
Pros:

The willows was discussing our room had shit in the toilet dirty bedding stains up wall the window well you couldn't see out of them refused to refund our money we had to stay out with a 44 year old and a disabled person it was a complete nightmare

2026-08-27 • via Nuitee
B
Bannister • couple • gb
3
Disappointing
Pros:

The closeness to the beach

Cons:

The hotel over all is filthy

2026-08-24 • via Nuitee
H
Habtom Saare • solo_traveller • gb
1
Pros:

Only the location is best.

Cons:

The hotel room did not satisfy me at all. The room was not clean, it was very small, and the toilet was extremely small. The hotel room did not satisfy me at all. The room was not clean, it was very small, and the toilet was extremely small. The shower, in particular, was terrible. In my opinion, it definitely does not deserve £129 per night.
I would not recommend this hotel to anyone. I have attached photos so you can see the condition for yourself. particular was terrible. In my opinion, it definitely does not deserve £129 per night.
I would not recommend this hotel to anyone. I have attached photos so you can see the condition for yourself.

2026-08-23 • via Nuitee