Serenity Authentic Glamping Tulum

Muy cerca de la playa, un lugar excelente para descansar, recomiendo llevar repelente para los mosquitos, el jacuzzi es muy pequeño, para una persona, si lo hicieran para al menos dos personas estaría excelente, muy tranquilo y silencioso para conectar con la selva maya

La experiencia fue cómoda en cuanto a la cama y amenidades, pero se encerraba demasiado calor por el tipo de material de la tienda a pesar de que tiene aire acondicionado

Se vive una tranquilidad impresionante y se escucha la naturaleza.
A pesar de que es epoca de sargazo nos dieron opciones de actividades muy cerca (caminando) para tener una muy buena estancia.

El lugar es agradable y cómodo, no se siente mucha privacidad por el hecho de ser glamping, pero una vez que te acostumbras es igual que cualquier otro hospedaje...

Lovely feel, grounds and staff plus a pretty stretch of beach. Earplugs are provided for road noise which seemed minor except aroun 5am.

Very good

Our room could not have been better. It exceeded my expectation.

The restaurant was a disappointment. I'm an early riser and waiting until 8:00am for coffee was inconvenient. Also the breakfast menu was limited and not great.

Awesome beach super close and walking distance to Cenote Minotaur

Súper bonito para relajarse y pasarla bien

So much nicer than expected! Grounds are gorgeous and lots of very thoughtful details through the walkways to the “rooms” we really enjoyed and would come back for sure.

Love this place. Will come back

Had a great time

My advice to potential customers - DO NOT STAY HERE.

This is by far the worst place we stayed during our time in Mexico. The staff, with exception of the individual serving breakfast, are incompetent fools. The ambience, well if you enjoy the constant sound of high speed lorries hurtling down the dual carriageway 24 hours a day, you may enjoy. We did not. It should also be noted that from 6pm you have no access to food, restaurants, drinks, bars, nothing. You may as well be stranded at sea.

For our stay, we were treated to noisy neighbours in adjacent tents. Then, for over 24 hours there was zero electricity or running water. We couldn’t shower. We couldn’t brush our teeth. We couldn’t even see 10cm in front of us after sunset. They did nothing to mitigate this for the guests. Their incompetence shining through yet again.

Our stay became untenable, who can put up with this for the amount they charge per night, we decided to leave a day early and it was agreed that if we contacted hotels.com we would be able to receive a refund for the final night of our stay. Hotels.com then tried to contact Serenity to confirm but Serenity refused to respond. We’ve messaged Serenity, they’ve refused to respond to us also. These people are untrustworthy, dishonest, and dishonourable. They displayed a complete lack of customer service when it most needed.

The meaning of ‘Serenity’ is the state of being calm, peaceful, and untroubled. They should probably change their name.

Personal buen servicio, el servicio regular de esa Zona en Quintana Roo. Tienes privacidad, el lugar es exótico y encantador, pero, en la noche es inesperado lo que pueda pasar, las paredes de las habitaciones al ser concepto "glamming" pues obviamente, no es pared y se escucha todo y pues ya pasadas alas 11pm había alguien gritando como de fiesta y otro huésped gritando para callar a ese otro alguien (pudo haber sido en otro hotel), pero recuerden las paredes son de lona. Al ser un área en la selva, la luz eléctrica es de generador y el aire acondicionado de mi habitación se apagaba y lo estuvimos prendiendo toda la noche. Fuera de eso la verdad me gustó, limpio, serviciales, acogedor, 8 de 10.

Very nice experience for Glamping.

Bastente agradable

Great getaway to slow down and get in nature. Loved the tents, beach and experience. Unfortunately restaurant is painfully slow, with poor service over priced. Other than that, it’s a quaint little getaway!

La respuesta de la administración respecto de las fallas en el servicio de agua y electricidad fue terrible.
La propiedad se encuentra verdaderamente descuidada y con muy bajo mantenimiento.
La administración solo pone excusas y no atiende o compensa por las malas condiciónes.

I booked a room for 4 people and found out about extra charges when I arrived. The price on expedia is different than the property. I was disappointed when I could not change my expedia reservation to get a discounted rate for additional people.

Such a gem of a place! Tents, setting and beach all amazing! Hugo on the beach was the best waiter! The only downfall was the food in the restaurant at the hotel (beach was great). Poor food quality, over-priced and wait time over 60 minutes for dinner. Try that with kids - you want to stab your eye out with a fork. You don’t have many options down there for food as you’re isolated. If we did it again we would pack some fridge-friendly meals and avoid the restaurant all together. If they improved this aspect of the hotel it would be a 5 star Glamping experience!