The Royal Alexandra Hotel by Compass Hospitality

Hotels
•
Compass Hospitality
5.5 (410 reviews)
76/78 Albert Road , Blackpool , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Lack of heating and hot water

Categories

Cleanliness
3.71
Numerous reviews mentioned filthy conditions and unclean rooms.
Service
7.68
Staff were described as friendly and helpful, though some complaints about responsiveness.
Location
8.72
Multiple reviews highlighted a great location as a key positive.
Room Quality
3.17
Rooms were described as very dated, without basic amenities like heating and hot water.
Amenities
4.7
Limited amenities reported; issues with heating and hot water.
Value for Money
5.16
Value is considered low due to numerous complaints regarding facilities.
Food and Beverage
5.21
Breakfast options were minimal and not well received.
Overall Experience
5.68
Overall experience was heavily impacted by cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:49

Property Description

Centrally Located Accommodation:
Located just a 6-minute walk from the iconic Blackpool Tower, The Royal Alexandra Hotel Blackpool offers a convenient and central stay for guests looking to explore the vibrant city.

Comfortable En-Suite Rooms:
Each room at the hotel is equipped with an en suite bathroom, a flat-screen TV, and tea/coffee facilities, ensuring a comfortable and relaxing stay for every guest.

Convenient Amenities and Attractions:
Start your day with a delicious breakfast served in the dining room, and benefit from meal deals upon arrival. With key attractions like Houndshill Shopping Centre, Grand Theatre, and Winter Gardens within a 10-minute walk, and Blackpool Zoo and Pleasure Beach a short drive away, The Royal Alexandra Hotel offers the perfect base for your Blackpool adventures.

Experience the charm of Blackpool at The Royal Alexandra Hotel - book your stay now for a memorable experience!

Important information:

Please note, this property is unable to accept stag or hen parties, or similar groups.

Please note the following Group and long stay Policies:
• Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
• Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

5.5
Based on 410 reviews
Cleanliness: 3.71
Service: 7.68
Location: 8.72
Room Quality: 3.17
Amenities: 4.7
Value for Money: 5.16
Food and Beverage: 5.21
Overall Experience: 5.68
M
Margo • couple • gb
6
2026-01-28 • via Nuitee
S
Stacey • extended_group • gb
4
Blackpool on the whole was nice but the hotel was disappointing to say the least.
Pros:

The beds were clean & comfy. The room despite it's location(3rd floor) & the lift being out of order was tidy & warm though not exactly clean& no offer of help was made to move our cases. We mentioned things to the receptionist eg no batteries in remote for TV, only one working tap & although she put it onto a post it note, it was not entered into a proper record book, another member of staff did check for us.

Cons:

The paid for breakfast was awful, the bread was not covered (nor were the pastries) & it was dry & stale. There were no tongs or other utensils to pick up the bread or pastries & no staff were on hand to speak to or check that anything was ok to the point that no one ever noticed or enquired as to why we didn't attend breakfast after our first day also the water (in a thermos) for hot drinks was so cool that it wouldn't dissolve the instant coffee or sugar.

2026-01-19 • via Nuitee
S
Stephen • family_with_children • gb
5
Pros:

The staff were friendly and very helpful. I booked BB when we got there they said that they don't do cook a breakfast. Which l paid for. I also booked disabled friendly wheelchair access. When I got there, there's 12 steps to climb. Why was this.

2026-01-19 • via Nuitee
S
Sandra • couple • gb
1
Not a good experience at all
Pros:

Breakfast was ok for a continental

Cons:

I stayed for 3 nights 4 days and my room had no hot water, I complained several times over the course of my stay only to be told on the 3rd day to shower in an other room.

2026-01-19 • via Nuitee
M
Michelle • extended_group • gb
7
For the price we paid we was happy. It was clean. Most of staff friendly
Pros:

The breakfast was nice. We was able to help ourselves to cereal toast and fried breakfast

Cons:

We was a large party who had booked 4 rooms. We went to breakfast together and was repeated asked to confirm our room numbers while we was trying to eat even though we had told the man we had all booked our rooms to holiday together

2026-01-19 • via Nuitee
C
carol • couple • gb
2
we are in our 60s and we had to leave a deposit and you dont get it back untill 30 days after,
Pros:

where it was for us to get to where we were going.

Cons:

the rooms needed fixing no heating on

2026-01-19 • via Nuitee
S
Shannon • extended_group • ie
1
Crap.
Pros:

There was nothing really to like, ok location.

Cons:

Everything about the place was a mess. We stayed for 4 nights and one night the fire alarm went off and there was a massive leak in lobby where people worked outside our bedroom window till 2am and the night after people screaming until 4 am. Crazy weird place and I’d avoid at all costs. They have a different phone number on every site and none of them work.

2026-01-19 • via Nuitee
T
Terry • extended_group • gb
8
2026-01-19 • via Nuitee
A
Adeel • couple • gb
2
Pros:

Nothing

2026-01-19 • via Nuitee
S
Shraddha • extended_group • gb
8
2026-01-19 • via Nuitee
E
Ellie • extended_group • gb
10
2026-01-19 • via Nuitee
J
James • family_with_children • gb
5
Whent home feeling pissed off,
Pros:

Breakfast was great, staff were helpful and friendly, but unfortunately view from our room was a brick wall 🧱 and the noise was unacceptable we were woken up by the people in the next round at 4am Saturday morning and 5am on the sunday morning.

Cons:

Noisy people in the next room, crap view from our room, no tv 😑

2026-01-19 • via Nuitee
J
Jack • extended_group • gb
10
2026-01-19 • via Nuitee
M
Michael • family_with_children • gb
1
Poor. Cold and unhelpful. Should not be open.
Pros:

Spacious room

Cons:

Shocking experience. No heating the entire weekend, we were told we would be given heaters, none given. We came for a weekend with our young child and nothing was done. We were told we could change rooms but then not as they were somehow fully booked with no heating. We were told no spare bedding yet there was a store cupboard evidently full of linen. A very poor experience. Would not recommend and certainly won't be staying again. No tv remote. No lift access it needed. No card facilities if needed.

2026-01-19 • via Nuitee
W
Wayne • solo_traveller • gb
9
Clean and tidy
Pros:

Everything went fine from checking in to checking out friendly staff

Cons:

Nothing

2026-01-19 • via Nuitee
A
Aghogho Augustine • couple • gb
2
I felt helpless, leaving the comfort of my home for such a place.
Pros:

British breakfast

Cons:

Leaking roof. I slept on the floor. The bed was soaked with bathroom water from the top floor. By morning, I was sneezing n sick.

2026-01-19 • via Nuitee
J
James • family_with_children • gb
2
Unhelpful staff just didn't give a toss
Cons:

The tv could've been fixed instead of being fobbed off with there's nobody on site to replace it both days.

2026-01-19 • via Nuitee
J
John • couple • gb
4
2026-01-19 • via Nuitee
N
Nigel • extended_group • gb
8
Very good would stay again
Pros:

Staff very friendly room very clean like the little touch of kettle and brew stuff in the room

Cons:

Nothing

2026-01-19 • via Nuitee
C
Charlotte • couple • gb
7
2026-01-15 • via Nuitee