Orient by Isrotel Exclusive

Hotels
•
Isrotel Hotels & Resorts
9 (2158 reviews)
3 Emek Refa'im Street , Jerusalem , il

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Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
Cons:
Cleanliness issues
Noisy environment
Dining area crowded

Categories

Cleanliness
8.46
Reviews highlighted issues with cleanliness in dining areas and bathrooms.
Service
9.93
Multiple reviews praised the helpfulness and dedication of the staff.
Location
9.47
The location received positive comments for convenience and accessibility.
Room Quality
8.42
Rooms were comfortable but some found issues with noise and privacy.
Amenities
8.95
Facilities like the pool were appreciated, though some improvements suggested.
Value for Money
8.91
General satisfaction with the price to quality ratio was mentioned.
Food and Beverage
8.46
Food quality was positively noted but dining experience was sometimes chaotic.
Overall Experience
9.43
Overall experiences were very positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:32

Property Description

Luxurious Wellness Area and Swimming Pools
Indulge in relaxation at Orient by Isrotel Exclusive with its wellness area offering a sauna, hot tub, hammam, and fitness facilities. Dive into luxury with not just one, but two swimming pools - indoor and seasonal outdoor, perfect for unwinding after a day of exploring Jerusalem.

Convenient Location and Modern Amenities
Situated just 1.5 km from the city centre, this hotel offers easy access to must-visit sites like the Western Wall and the Church of the Holy Sepulchre. Enjoy modern comforts in every room, including air conditioning, flat-screen TV, and free WiFi. Some rooms even boast a private balcony for a touch of serenity.

Culinary Delights and Entertainment
Satisfy your cravings at the on-site restaurant and bar, serving up delectable dishes and refreshing drinks. For entertainment, take a short 5-minute walk to Jerusalem's First Station entertainment area. Book now and elevate your Jerusalem experience at Orient by Isrotel Exclusive.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that the gym is accessible only by guests aged 18 years or older. Please note that on Saturdays and the final day of Jewish holidays, check-in is after 18:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Thu, Apr 1, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLV

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ILS 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ₪ 43 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2158 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
M
Miran • couple • il
5
2026-05-30 • via Nuitee
U
uriel • couple • il
10
לא זול אבל הייתה לנו חוויה טובה מאוד!
Pros:

בוודאות נחזור שוב. רוב הצוות הפגין שירותיות ברמה גבוהה גם כאשר צצו בעיות ניתן לנו מענה בצורה נעימה. האוכל מגוון טרי ונקי.

Cons:

המחיר קצת גבוה

2026-05-30 • via Nuitee
I
Inbal • solo_traveller • il
10
Pros:

שירות מדהים.חדרים מרווחים.יחס אישי

Cons:

הייתי מוסיפה 2 כסאות מתקפלים בחדרים עם מרפסת עמידה.

2026-05-30 • via Nuitee
D
David • couple • il
9
מלון איכותי ומומלץ
Pros:

החדר נקי ומתוחזק יפה ארוחת בוקר עשירה עם שירות מצויין למרות העומס

Cons:

תהליך הצ׳יק אוט ארוך עם המתנה

2026-05-29 • via Nuitee
A
Abramovich • couple • il
10
2026-05-29 • via Nuitee
I
Irit • solo_traveller • il
10
2026-05-29 • via Nuitee
M
Miriam • couple • gb
5
I’m sure when the Works are finished the beauty of the hotel and the position will return
Pros:

Jerusalem is beautiful, beautiful city. But unfortunately, there are works being done behind the hotel so the rooms are limited looking over the old city.

Admittedly they did give us a discount at the hotel but they should’ve told Booking.com that there are works being done so we couldn’t enjoy our view or keep the windows opened.

Cons:

I answered this question in the above box.

I know Jerusalem well and it was a shame for us that this has happened .
The pool area we found the set up very cramped

2026-05-29 • via Nuitee
J
joel • solo_traveller • be
10
Pros:

את הבריכה המקורה

2026-05-29 • via Nuitee
E
Evelyne • couple • fr
10
Pros:

L‘accueil , la propreté, le petit-déjeuner et la piscine

2026-05-29 • via Nuitee
F
Franck • solo_traveller • fr
8
2026-05-28 • via Nuitee
G
Goodman • couple • us
10
Pros:

nice large bathroom, good breakfast

Cons:

the bedding was not changed, even when it was dirty

2026-05-28 • via Nuitee
נורית • couple • il
9
Pros:

מלון שקט, נקי , במרכז . אוכל מעולה ממש. חדר מרווח ונוח. בריכה נעימה חדר כושר נחמד. אוירה שקטה , נעימה ותחושה של חופש אמיתי.

Cons:

לנו היה מצוין אבל צריך לקחת בחשבון שיש עבודות מרעישות של הרכבת הקלה ולכן מומלץ מאוד לא לקחת חדרים שפונים אל העיר העתיקה. לבקש חדרים שפונים אל המושבה הגרמנית. אלא אם אין לכם בעיה עם רעש.

2026-05-25 • via Nuitee
I
idit • couple • il
10
2026-05-24 • via Nuitee
G
Golan • couple • il
9
Great weekend at Jerusalem
Pros:

Great room/suite very well equipped, huge bed, espresso maker, small balcony etc.
Room is being served and refreshed few times a day
Great rooftop pool for hot days

Cons:

Saturday morning is very very crowded at the dining room, not fun. Rooftop cafeteria food and beverages level should be elevated significantly. Parking cost in the hotel parking is outrageous and hotel should come to agreement with parking lot owner. For now suggest to park in the public parking nextby

2026-05-23 • via Nuitee
אלמוג • couple • il
8
2026-05-21 • via Nuitee
V
Vardit • couple • il
7
שהות נעימה, אך לא נחזור. המחיר של מעל 2000 שח ללילה ללא ארוחת בוקר אינו מוצדק
Pros:

המיקום טוב. הנוף מהבריכה על הגג מהמם והופך את השהות בה לחוויה מיוחדת

Cons:

ביקשנו חדר בקומה גבוהה ככל האפשר בטווח סוג החדר שהזמנו. יש 5 קומות כאלה. קבלנו בקומה שנייה ללא נוף.
חנינו בחניון הצמוד בבניין המלון. כשיצאנו ממנו לאחר שעתיים וחצי חוייבנו במחיר יום מלא, ללא יכולת לשוב אליו. פנינו לחניון וטענו שהדבר כתוב. לא מצאנו שלט כזה. ידוע לנו שמדובר בספק שונה מהמלון, אלא שזה חלק מחווית השהות במלון. ובעיקר - שילמנו מחיר גבוה מידי לחוויה ממוצעת.

2026-05-20 • via Nuitee
E
Einat • solo_traveller • il
6
Pros:

מיקום

Cons:

רעש משיפוצים ברחוב

2026-05-20 • via Nuitee
קרן • solo_traveller • il
10
Pros:

הכל

Cons:

הכל

2026-05-20 • via Nuitee
I
Inbal • couple • il
9
Pros:

מלון מקסים ארוחת בוקר נהדרת
מיקום מעולה ליד מתחם התחנה ויש חניון גדול בחינם ליד המלון

Cons:

לקח זמן לחביתות בארוחת הבוקר המלצרים היו מאוד עסוקים

2026-05-19 • via Nuitee
G
Gil • extended_group • il
10
2026-05-19 • via Nuitee