Orient by Isrotel Exclusive

Hotels
Isrotel Hotels & Resorts
9 (2127 reviews)
3 Emek Refa'im Street , Jerusalem , il

Children allowed

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Clubhouse
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great service
Excellent location
Comfortable rooms
Cons:
Cleanliness issues
Noisy environment
Dining area crowded

Categories

Cleanliness
8.46
Reviews highlighted issues with cleanliness in dining areas and bathrooms.
Service
9.93
Multiple reviews praised the helpfulness and dedication of the staff.
Location
9.47
The location received positive comments for convenience and accessibility.
Room Quality
8.42
Rooms were comfortable but some found issues with noise and privacy.
Amenities
8.95
Facilities like the pool were appreciated, though some improvements suggested.
Value for Money
8.91
General satisfaction with the price to quality ratio was mentioned.
Food and Beverage
8.46
Food quality was positively noted but dining experience was sometimes chaotic.
Overall Experience
9.43
Overall experiences were very positive despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:32

Property Description

Luxurious Wellness Area and Swimming Pools
Indulge in relaxation at Orient by Isrotel Exclusive with its wellness area offering a sauna, hot tub, hammam, and fitness facilities. Dive into luxury with not just one, but two swimming pools - indoor and seasonal outdoor, perfect for unwinding after a day of exploring Jerusalem.

Convenient Location and Modern Amenities
Situated just 1.5 km from the city centre, this hotel offers easy access to must-visit sites like the Western Wall and the Church of the Holy Sepulchre. Enjoy modern comforts in every room, including air conditioning, flat-screen TV, and free WiFi. Some rooms even boast a private balcony for a touch of serenity.

Culinary Delights and Entertainment
Satisfy your cravings at the on-site restaurant and bar, serving up delectable dishes and refreshing drinks. For entertainment, take a short 5-minute walk to Jerusalem's First Station entertainment area. Book now and elevate your Jerusalem experience at Orient by Isrotel Exclusive.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that the gym is accessible only by guests aged 18 years or older. Please note that on Saturdays and the final day of Jewish holidays, check-in is after 18:00.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Swimming pool: Closed from Sun, Nov 1, 2026 until Thu, Apr 1, 2027

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TLV

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs ILS 60 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ₪ 43 per person per night when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 2127 reviews
Cleanliness: 8.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 8.46
Overall Experience: 9.43
M
Milly solo_traveller il
8
Pros:

מלון מאוד יפה, חדר נוח ומפנק ארוחת בוקר מעולה. בריכה חיצונית ופנימית קטנה. לא היינו בטיפולי הספא אז לא יכולים להעריך. מיקום נחמד, נוף מהחלון שלנו לאתר בניה של הרכבת הקלה. היינו בסופש אז לא היה רעש. חוויה נחמדה, לא שווה את המחיר

Cons:

אין הקפדה על אי עישון באזור הבריכה. היה בלתי נסבל.

2026-05-09 via Nuitee
T
Tania solo_traveller il
10
Pros:

Everything was great,especially the breakfast and the location

2026-05-09 via Nuitee
B
Beth solo_traveller us
10
Excellent staff and location
2026-05-07 via Nuitee
J
Joel Judith couple us
10
2026-05-07 via Nuitee
איתן אזולאי solo_traveller il
10
Pros:

המלון הכי טוב בארץ!!!

2026-05-07 via Nuitee
C
celine couple fr
8
2026-05-07 via Nuitee
C
celine couple fr
10
Exceptionnel à renouveler
Pros:

Le décor le service le petit déjeuner royal

Cons:

Juste les travaux à extérieur

2026-05-06 via Nuitee
S
Shlomi solo_traveller il
8
Pros:

מתקנים צוות

Cons:

רעש בניה בחוץ
לא היה בר בכלל

2026-05-06 via Nuitee
R
RONEN solo_traveller il
9
2026-05-05 via Nuitee
E
Evelyne couple fr
10
Reposant
Pros:

Tout était parfait juste les travaux du tramway à côté

2026-05-04 via Nuitee
L
Linor couple il
10
2026-05-04 via Nuitee
עומרי couple il
10
2026-05-03 via Nuitee
M
meshi couple il
10
2026-05-02 via Nuitee
נועם couple il
9
2026-04-30 via Nuitee
O
Omer solo_traveller il
10
2026-04-30 via Nuitee
H
HANA SHIRAZ solo_traveller il
10
Pros:

מקסים , הכל היה נפלא

2026-04-29 via Nuitee
Z
ZevUslan Couples
6
Isrotel has a theft problem.
Pros:

Isrotel has a theft problem: on two occasions in Eilat and in Mitzpe Ramon we had pocket sized items stolen (a kindle in Eilat in January 2026 and a iphone battery charger in Beresheet this month). Reported, denied at each hotel. Reported to Isrotel management, no response. Be aware of theft of small items by cleaning staff in Isrotel hotels that they do not want to acknowledge.

2026-04-26 via Tripadvisor
A
ABRAHAM solo_traveller il
9
2026-04-25 via Nuitee
P
pnina couple il
10
Pros:

משובחת מאוד . מבחר גדול טרי טעים
פשוט מושלם.

2026-04-23 via Nuitee
E
Errol couple za
10
2026-04-23 via Nuitee