Hotel Astor

Muy amable el personal, instalaciones muy bonitas

The staff were polite and kind. The outdoor patio was nice and enjoyable. Unfortunately, we had to shower in cold water and we could hear all the noise from the party across the street.

Todo muy bien

Nice quiet place friendly people excellent services

Shower door got stuck all the time,WiFi is to slow,no pool time after 10:pm but they have live music after 10:00 pm? Tables are to close to the rooms no privacy

Buena atención

El hotel es bonito, accesible, céntrico, limpio en cuanto a las habitaciones y el personal es amable. El único problema (para mí) es que las habitaciones no filtran muy bien el sonido y desde las 6-7am comienzan los ruidos del personal y del proceso de construcción que tienen dentro del hotel.

Tardan mucho en la cocina
El personal es excelente siempre trataron de que todo estuviera bien

Very nice please the bar was amazing good service !!!

Los meseros se tardan una eternidad en atenderte, habitaciones exageradamente pequeñas, su piscina parece una pila, el check in no se diga pasas casi una hora para que te den las llaves, la ducha del baño no servía,

The people was very kínd and the location for out visit was great.

Very good location, very clean hotel, the foods is ok but should improve the menu, just a handful of options available, showers are very bad, water is cold and hot with out control.

Very nice hotel, I would def stay here if I come back again.

VERY CLEAN AND EXCELLENT CUSTOMER SERVICE. FOOD WAS GREAT.

So after 6 hours of driving (2 hours in terrible traffic) I get to the most expensive hotel we had booked in our trip and expect to relax in the pool and have a nice cold beer.

I get to the counter and the gentleman looks at his piece of paper (not computer) and tells me they are overbooked and he needs to send me to his sister hotel. I garner all my Spanish skills to explain to him that I have booked this hotel, I have got a confirmation from this hotel and that I was going to stay at this hotel. He argues a bit and bit and then starts typing on his computer. After almost 30 minutes of him not communicating anything to me, he just shows up with the VERY nice manager who apologizes and tells me we are getting a room. Great ! Hotel has redeemed itself... Nope.

We get set up in the room and enjoy a very decent meal at the hotel restaurant. go up to the room, relax and go to sleep. This is where it all goes to heck,,, They have put us (a family with a 2 year old) in the room right over the bar. So first night gets quite loud but everything calms down around 10:00 pm. So we think no big deal. The following night was INSANELY loud; music blasting, people screaming until at least 12:30 am. I took videos just to prove how insane it was.Our kid kept getting woken up every half hour.

TL;DR:
1) We got a good price on a room, hotel tried sending us elsewhere.
2) They put a family with a 2 yr old in the room right over their bar with blasting music until well after midnight.

Muy buen servicio, nos dieron las condiciones del hotel claras y sin ningún problema. Las habitaciones eran muy bonitas, el ambiente que el hotel poseía me parecio muy adecuada, el hotel tiene una bonita fachada de la época colonial. La habitación estaba muy bien ambientada y arreglada. No me pareció como proporcionaban el wifi, fue necesario pedir la contraseña dos veces y el hecho que estuviera exclusivo para ciertas áreas no me parece que sea lo más adecuado.