Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Room cleanliness issues
High prices

Categories

Cleanliness
8.16
Some reviews mentioned dirty bathrooms and poor laundry service.
Service
9.63
Outstanding service noted, particularly from staff members.
Location
9.67
Ideal location for exploring the area, many positive mentions about its convenience.
Room Quality
8.12
Rooms described as small or outdated in some reviews.
Amenities
8.65
Basic amenities were provided, some noted they were lacking.
Value for Money
8.61
Prices were mentioned as high in some reviews.
Food and Beverage
7.66
Breakfast quality described as poor in reviews.
Overall Experience
9.13
General sentiment was positive about the stay despite a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:12

Property Description

Sleek and Modern Accommodation
Maro Hotel in Hanoi's Hoan Kiem district offers stylish accommodation with a terrace. The rooms, featuring wooden flooring, come with air conditioning, heating, and ironing facilities. Guests can unwind in the seating area or enjoy amenities like a minibar and electric kettle.

Exceptional Services
The hotel boasts a 24-hour front desk with bilingual staff, ready to assist with tour arrangements, ticketing, and more. Services include luggage storage, currency exchange, and a gift shop.

Convenient Location
Situated near key attractions like Thang Long Water Puppet Theater and Ngoc Son Temple, Maro Hotel is a short walk from Hoan Kiem Lake and St. Joseph Cathedral. With Noi Bai International Airport just 21 km away, convenience is at your doorstep.

Book your stay at Maro Hotel for a memorable experience in Hanoi.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM
Airport code: HAN

Location

Guest Reviews

8.7
Based on 140 reviews
Cleanliness: 8.16
Service: 9.63
Location: 9.67
Room Quality: 8.12
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 7.66
Overall Experience: 9.13
C
CAN • solo_traveller • vn
10
An excellent stay with friendly service, a great location, and a wonderful overall experience.
Pros:

We had a wonderful stay at Hanoi Maro Hotel. The breakfast was delicious with a good variety of options, and the location was excellent, making it easy to explore the area. The staff were friendly, helpful, and welcoming throughout our stay.

Cons:

Everything was great, and we had no significant issues during our stay. We were very satisfied with the service, facilities, and overall experience.

2026-09-16 • via Nuitee
M
Mohamed • couple • gb
10
2026-09-14 • via Nuitee
M
Mohamed • couple • gb
10
Amazing
Pros:

Everything . Excellent staff. Excellent rooms. Great location. Highly recommend

2026-09-14 • via Nuitee
T
The Sang Pham • solo_traveller • vn
10
2026-09-07 • via Nuitee
D
Dinh • solo_traveller • vn
10
Pros:

Nhân viên nhiệt tình, hỗ trợ chu đáo, phòng nghỉ sạch sẽ, dịch vụ xe đưa đón sân bay thuận tiện, vị trí đẹp đi bộ 2p ra bờ hồ, xung quanh nhiều quán ăn.

2026-09-06 • via Nuitee
S
Shlomi • family_with_children • il
8
Pros:

In central location

Cons:

The breakfast was very disappointing, not tasty at all, with very little variety. The room layout is also very strange. To get to the second room, you have to walk through the bathroom, so there is no privacy if someone needs to use the toilet.

2026-08-16 • via Nuitee
P
Phuong thao • couple • vn
10
2026-07-21 • via Nuitee
H
Hanegbee • solo_traveller • il
9
שווה את העלות של המלון
Pros:

מיקום מעולה.
לקחנו חדר ל 4, התכנון מוזר אבל בסופו של דבר זה היה 2 חדרים שמקושרים דרך חדר האמבטיה.
הצוות מאוד אדיב ונעים.

Cons:

תכנון החדר

2026-07-12 • via Nuitee
A
A.K Khine • solo_traveller • mm
8
2026-06-24 • via Nuitee
T
THIERRY • couple • il
6
All together it was nice
Pros:

The location

Cons:

The fact that we had to struggle to pay with our credit card since we had no cash.
They told us their machine was out of order, and I had a hard time to make them understand the problem……. Until suddenly, like by magic, their machine worked again.

2026-06-22 • via Nuitee
H
Hải Thanh • couple • vn
10
Pros:

Ks ngày sát hồ hoàn kiếm, phòng to đẹp, sạch sẽ, nhà hàng tầng top view đẹp, ăn ngon, nhân viên chuyên nghiệp, vui vẻ, thân thiện, nhiệt tình. Chúng tôi rất hài lòng với khách sạn này

2026-06-21 • via Nuitee
N
Ngoc • couple • vn
10
Pros:

Sạch sẽ, lịch sự, chuyên nghiệp, thoải mái

2026-06-20 • via Nuitee
T
Thanongdetch • couple • th
5
Location is good, close to center
Pros:

Location

Cons:

Hotel staffs

2026-06-17 • via Nuitee
L
Lo Giudice • solo_traveller • au
3
Over charged for room, offered upgrade & charged only because wanted to renovate room I was in, whol
Pros:

Some of the staff

Cons:

Over charged for room, offered upgrade & charged only because wanted to renovate room I was in, whole hotel being renovated, worn out rooms uncomfortable. Ants in rooms, blamed on me? Was taken by scooter to other hotel for breakfast as renovating breakfast area. Using circular saws out side room and all sorts of construction. Well above local rates rude manager, cash exchange rates way too high. shall I go on?

2026-06-15 • via Nuitee
R
Richard • solo_traveller • gb
7
Clean rooms and great location
Pros:

Location was excellent

Cons:

My room didn’t have a window which I wasn’t aware of when I booked. Breakfast was limited. I wasn’t able to pay by credit card.

2026-05-28 • via Nuitee
N
Ngọc • couple • vn
10
2026-05-27 • via Nuitee
S
Sandra • couple • la
10
Highly recommend Maro Hotel-next to Hoan Kiem lake in Hanoi Old Quarter
Pros:

My best stay in Hanoi recently. Huge room (about 45-50 m2) with nice city view. 20 metters from famous hoan kiem lake in the old quarter. Free early check in (at 8:30 AM). Breakfast is included. Best friendly staffs helping to organize trips to Halong bay and Ha giang with very good price.
Thank you again.
We'll be back next week
Thank you Maro hotel and nice people running this property!

2026-05-12 • via Nuitee
P
Pavlina • extended_group • cz
8
Byli jsme spokojeni, az se do Hanoje vratime, tak to bude opět Maro hotel.
Pros:

Skvělá lokalita, čistota, snídaně super, personál perfektni, skvělá komunikace a vstřícnost, transfer z a na letiště bez problémů, prostě perfektni služby.
Tento hotel určitě doporučuji. Net

Cons:

Nic mě nenapadá.

2026-05-05 • via Nuitee
Q
Quỳnh • extended_group • vn
10
Pros:

Phục vụ tốt sạch sẽ vị trí tốt giá tiền vừa phải, nên ở

2026-04-22 • via Nuitee
D
Dix • couple • vn
10
20 mét từ bờ hồ Hoàn Kiếm - ngay phố đi bộ nhiều hàng ăn, atm,...
Pros:

Phòng to - 45 m2 và nhìn ngay ra phố. Ăn sáng rất ngon, nhân viên cực kỳ thân thiện và nhiệt tình. Tôi đặt tour đi Hạ Long 1 ngày tại khách sạn và được ưu đãi giá tốt, tour chất lượng!

2026-04-19 • via Nuitee