Extended Stay America Suites - New Orleans - Airport - I-10

Beds were not comfortable and cheap looking. Hotel was not clean. The carpets were stained. The furniture and refrigerator were cheap looking and old. There was no ice machine.

Smelled like animals and Smokey

Not being it was nice

I didn’t approve of the manager Louie, she was totally disrespectful. We booked the trip on Booking.com, they accepted the money for the room we chose; however, upon arrival I am met by Louie we immediately gave an excuse why the rooming wasn’t available. We drove from Illinois to New Orleans, I didn’t want to accept her excuse and asked for a manger; which she immediately replied ‘I am the manager’ in a very hostile tone. I felt disrespected and abandoned at that moment. She had rooms available; however, she stated they are for members only, she did not try to accommodate us. I would never go back or refer anyone there.

The room

Furniture worn down & bed a little uncomfortable

It needs to renovated

She said the computers were down and she couldn’t provide me key. I was instructed to call and number who would contact her and then she would escort me I and out of my room as I need. This is the most low ball gutter tracks establishment I have ever stayed in.

I felt like I was being let in to my prison cell. There appeared to be an excessive amount of security measures to get to my room, but the door to my room didn't shut unless I pushed or pulled really hard. There was an unpleasant smell; potentially from mildew. The door had a white substance (the mildew) and the refrigerator door was completed discolored.

Noisy day & night.

Everything. Upon entering the building it reeked of cigarette smoke. The front desk staff was extremely unprofessional (specially a lady working the evening shift). The guest in the hotel are sketchy, it was absolutely filthy from the floors in common areas, to the elevator, hallways and then the rooms were an absolute disaster. They clearly do not have housekeeping staff. The room has bare minimum furniture; no end tables, tv did not work, bathroom door had holes in it. There was only one towel to use and it was filthy. Bed reeked and stained, counters were disgusting. Bathroom was unkept, there was no soap even to wash hands. If there was not an event in the city we would have never chose this location and they even price gauged. The photos are extremely deceptive and false advertisement. The front desk closes after 10pm and they lock it up like a jail which is concerning. Again, front desk girl, extremely rude! We couldn’t even get an extra key from her and then she proceeded to asked personal questions about kit room number in front of a clearly “drugged out” tenant of the hotel, whom them followed us to our room. We did not sleep and only needed a place to rest before heading out of town in a cross-country trip. Do not stay here unless you are ok with staying in absolute filth and smoke infested walls. Oh and enjoy rude staff. Also….no curtains in the windows and is extremely noisy!

B