Extended Stay America Suites - New Orleans - Airport - I-10

The room

Furniture worn down & bed a little uncomfortable

It needs to renovated

I felt like I was being let in to my prison cell. There appeared to be an excessive amount of security measures to get to my room, but the door to my room didn't shut unless I pushed or pulled really hard. There was an unpleasant smell; potentially from mildew. The door had a white substance (the mildew) and the refrigerator door was completed discolored.

She said the computers were down and she couldn’t provide me key. I was instructed to call and number who would contact her and then she would escort me I and out of my room as I need. This is the most low ball gutter tracks establishment I have ever stayed in.

Noisy day & night.

Everything. Upon entering the building it reeked of cigarette smoke. The front desk staff was extremely unprofessional (specially a lady working the evening shift). The guest in the hotel are sketchy, it was absolutely filthy from the floors in common areas, to the elevator, hallways and then the rooms were an absolute disaster. They clearly do not have housekeeping staff. The room has bare minimum furniture; no end tables, tv did not work, bathroom door had holes in it. There was only one towel to use and it was filthy. Bed reeked and stained, counters were disgusting. Bathroom was unkept, there was no soap even to wash hands. If there was not an event in the city we would have never chose this location and they even price gauged. The photos are extremely deceptive and false advertisement. The front desk closes after 10pm and they lock it up like a jail which is concerning. Again, front desk girl, extremely rude! We couldn’t even get an extra key from her and then she proceeded to asked personal questions about kit room number in front of a clearly “drugged out” tenant of the hotel, whom them followed us to our room. We did not sleep and only needed a place to rest before heading out of town in a cross-country trip. Do not stay here unless you are ok with staying in absolute filth and smoke infested walls. Oh and enjoy rude staff. Also….no curtains in the windows and is extremely noisy!

B

Llegué al hotel a las 2am, y la persona de recepción me dice que no tiene sistema para hacer el check-in, y que tal vez a las 3am se pudiera arreglar, y me ofreció un sillón para dormir en el lobby para esperar. Por supuesto, me fui del lugar y busque otro hotel inmediatamente.
La persona de recepción me aseguro que no se haría el cobro, pero igual me cargaron el cobro a la tarjeta de credito.

What I didn’t like: When we arrived at the hotel, the African American woman at the front desk didn’t provide the best customer service. She seemed very serious and was not very friendly. The hotel itself smelled nice, but when we entered the room, it had an unpleasant, dirty smell. The kitchen counter was burned, the bathroom door had a hole, and the mattresses were stained. For the price, I expected the room to be cleaner and better maintained.