The Queens Head Hotel, Self Check-In

Hotels
9.2 (697 reviews)
6 Sandgate , Berwick-Upon-Tweed , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Packed lunches
Non-smoking throughout
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Unreliable service

Categories

Cleanliness
8.39
Filthy carpets and dirty shower reported, overall not meeting cleanliness standards.
Service
9.86
Staff were mentioned as friendly but difficult to contact, indicating average service quality.
Location
10
Repeatedly praised for its convenient location in multiple reviews.
Room Quality
8.4
Mixed reviews on room quality with issues like small size and old mattresses.
Amenities
9.35
Basic amenities provided, but some were missing like a functioning bar.
Value for Money
9.38
Generally considered good value, though some guests felt it was overpriced given the conditions.
Food and Beverage
8.34
Free breakfast options were inadequate and varied, leaving guests underwhelmed.
Overall Experience
9.89
Overall experience was mixed; some appreciated the low price but many were disappointed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:02

Property Description

Historic Charm and Modern Comfort

Convenient Location
Located near Spittal Beach and various attractions, including The Maltings Theatre & Cinema and Lindisfarne Castle.

Diverse Dining Options
Indulge in European cuisine at the on-site restaurant with special dietary accommodations available.

Ready to experience a blend of history and comfort? Book your stay at Queens Head Hotel now and make unforgettable memories!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EDI

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 14 years old stay for £15 per person per night when using an existing bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 697 reviews
Cleanliness: 8.39
Service: 9.86
Location: 10
Room Quality: 8.4
Amenities: 9.35
Value for Money: 9.38
Food and Beverage: 8.34
Overall Experience: 9.89
C
Claire • couple • gb
3
Overpriced considering there are no facilities or staff, £20 is overpriced for dog to stay, most I have paid when I have
Pros:

Location

Cons:

No facilities

2026-05-13 • via Nuitee
C
Clark • solo_traveller • gb
7
2026-05-07 • via Nuitee
S
stuart • couple • gb
9
2026-05-05 • via Nuitee
C
Cecilia • couple • us
7
Pros:

No a real breakfast

Cons:

The stairs

2026-05-02 • via Nuitee
R
Royston • couple • gb
8
Pros:

Parking close by and location plus breakfast box in room

Cons:

Nothing

2026-04-27 • via Nuitee
M
martyn • solo_traveller • gb
8
Pros:

Nice location, all information given was helpful. Able to check in early and leave our cases at their sister hotel near the station.

Cons:

Room was very small, but we booked a small room.😀

2026-04-27 • via Nuitee
T
Tineke • couple • nl
8
Prima
Pros:

Privé

2026-04-25 • via Nuitee
R
robert • solo_traveller • gb
1
Pros:

Nothing

Cons:

This place is advertised as a hotel reviews including 2026 say the food is good .No bar or restaurant. The place is dark and dingy .I cancelled our stay with there sister hotel the Castle and was told to contact booking.com for a refund but could not get any where with there contact number It is a dirty air Bob not a nice place

2026-04-23 • via Nuitee
W
Wanderer39613145385 • Couples
10
well located, slightly quirky hotel.
Pros:

We had a lovely stay in this well located, slightly quirky hotel. The room was very comfortable, the breakfast hamper was superb. Self check-in was easy. It's a same the ground floor cafe is currently closed, but we did use the tables in there to eat the breakfast (nothing to say this was disallowed!). Lots of great places to eat within a few steps of the hotel. We would certainly use this place again.

2026-04-21 • via Tripadvisor
F
Fin • extended_group • gb
7
Fully self-checkin, great shower and comfy bed, no complaints!
Pros:

They were reliable about bike storage which was really appreciated, plus the shower was great which was very welcome after a long day cycling! There was a breakfast hamper which looked good.

Cons:

The hotel is essentially staff-less, which is a little jarring and means no one is immediately on hand should you need them... but communication was very good via phone and they were quick to answer questions/sort issues. Vegan bits for the breakfast hamper would have been great but niche so very understandable:)

2026-04-21 • via Nuitee
C
Colin • solo_traveller • gb
7
It is as if the life has gone out of the place
Pros:

It's a great old historical hotel, in an ideal location. We have stayed there a number of times before.

Cons:

There are no staff there now, and the restaurant is no longer a restaurant. Entry is self-service, as we realised, but I had not anticipated the deserted, empty feeling with no staff there to welcome, and no place to eat. When you think of all the bustling life that has taken place there since it was an 18th Century (?) coach house, it is all very sad. I can understand that whoever the owners are have probably had to make cuts, but I am not sure i will be booking to stay there again. It is as if the life has gone out of the place..

2026-04-21 • via Nuitee
N
Navigator46118745664 • Family • Falkirk, Falkirk District, Scotland
4
One to avoid
Pros:

I had booked this hotel months before I visited, they had a restaurant when I booked part of why I decided to book it because of the reviews. Big scores for the breakfast but by the time we visited no restaurant no cooked breakfast, just a ‘hamper’ with limited breakfast options, not enough to make up for the lack of a cooked breakfast, no staff no bar, the radiator in the room was off although the one in the bathroom was in meltdown mode. It reminded me of the hotel in The Shinning, you can’t park outside the hotel unless you have a timed disc, the car park at the bottom of the road is free, but limited to 24 hours max, no return within 4 hours, which is no good if you are staying for more than one night, poor experience will not use the hotel again

2026-04-19 • via Tripadvisor
I
ines clara • solo_traveller • no
9
Pros:

Amazing surprise with the generously filled breakfast hamper and fridge: fresh fruit, milk and yoghurt, juice, croissants and more!

2026-04-19 • via Nuitee
N
Nomed • solo_traveller • gb
9
Pleasant stay in Berwick
Pros:

The size of the room, t was quiet, central. Very close tonthe river dir noce walk along the river or the wall. The breakfast was simple but great. One of the ladies we met was very helpful directing us to Castle hotel to leave our bags for the afternoon.

Cons:

We found a pillow case on the side table. There was a bit of dust but nothing too back. My mattress wasn't very comfortable but it was just for 1 noght

2026-04-18 • via Nuitee
D
Dawn • solo_traveller • gb
10
Pros:

Location, size of the room, everything you need, nice breakfast hamper and a great shower!

2026-04-17 • via Nuitee
Z
Zoe • solo_traveller • gb
8
Pros:

Location and room

Cons:

Its just a room for the price self service felt alot

2026-04-17 • via Nuitee
J
John • couple • gb
8
2026-04-17 • via Nuitee
D
Denis • solo_traveller • gb
8
2026-04-14 • via Nuitee
L
Leah • couple • gb
9
2026-04-10 • via Nuitee
G
Ginnette • couple • gb
8
2026-03-31 • via Nuitee