Rosen Heim HAKUBA

ビジネスホテル宿泊的なイメージ、とりあえず無難です。

今回ツインのお部屋でとても広く窓から見える景色は最高でした！

アットホームな感じが自分には合ってたので
白馬方面に行く時はまたお世話になろうと思います。

大浴場が良かったです。

温泉、食事、清潔な部屋
最高のホスタピリティを提供していただけました。サウナに入らなかったのは少し残念かな。でも全く気にならないほど他のサービスが素晴らしかったので大満足です。来年も利用します

Very good but transportation in Hakuba is inconvenient have very limited buses. Hotel are far away from Hakuba station

A good stay. Nice to have hot springs and nice breakfast

I am quite surprised to see the high points on Hotel.com about this hotel, I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking.

Check-In Experience:
From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness.

Unacceptable Behavior:
When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior.

Ski Equipment & Services:
The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests.

Storage Issues:
There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern.

Room Quality:
The rooms

Well what a 10 days that was. Fantastic from the moment we stepped into the front door to the moment we were dropped at the bus stop to leave. Excellent position to the lifts at happo one. And don’t miss the Friday night buffet (make sure u book early). The breaks and coffee every morning became my highlight each day. Set the tone for such a great day. And finally the onsen. What a great way to experience the onsen in Japan. Was always clean and super restorative after a day on the slopes. Well done team I definitely hope to be back

Staff were wonderful, reasonably easy walk to the ski lift. you can hire gear on site as well as arrange lift tickets. Room was huge and very clean

A flat <5 minute walk to the Nakiyama lifts one way, to a row of Hakuba bars and eateries the other, this hotel was centrally located and a great choice for a ski holiday. The bath area is a highlight if you're into the Japanese bathing culture, with both inside and outside gender-segregated soaking areas. Fun happy hour activities daily were a nice touch (food samples, mochi pounding.)

Excellent staff. Very clean. Excellent breakfast. Rooms are basic.

I was satisfied with breakfast.I could eat relaxed.Onsen was good after skiing.

雖然稍微比較老舊，但是設施維護良好，有完整的滑雪周邊設施包含烘乾設備，鄰近名木山纜車，對於滑雪客非常友善。早餐沒有很花俏奢華，但是營養均衡且沒有過度調味。

Great

お風呂と朝のバイキング最高でした。
また利用したいです

大浴場の八方温泉が気持ち良かったです。

部屋のトイレの便座とペーパーホルダーが近すぎていて、少し、圧迫感を感じてしまいました。
その点以外は、満足です。
お世話になりました。

施設には何も不満はないのですが、朝食の時に十分に時間内だったにも関わらず時間を急かされ、他の席の方が朝食が終わりコーヒーを飲んで団欒しているのを「早く帰れよ」と言う雰囲気丸出しでスタッフが舌打ちしていたり、バイキングで「納豆がないんです」と言ったらあからさまに嫌な顔をされました。
サービス業には向いてない方がホールにいるようで残念でした。
「仕事」とは何か？と言う事を再認識させて貰えて良かったのかも知れません。

One of the less expensive places to stay that I could find. Good value for the price. Helpful, friendly staff - they sorted my ticket for the gondola / lift pass at Tsugaike Kogen, and shuttle bus. Clean (even though a little older). 10 min. walk to Happo-one bus station and dining options. Great breakfast buffet.

Very close to HAPPO-ONE ski lifts; bus stations close by for other hills in the area. Great accommodations, friendly staff, and breakfast buffet was exactly what’s needed for a pre ski meal.