La Palma Polo Hotel

Hotels
•
Independent
9.6 (213 reviews)
Calle Manuel Burbano S/N, Barrio La Palma, Puembo, Pichincha, 170179 , Puembo , EC
593-2-2391649

listing image 1
Show all photos

Facilities

Free breakfast
Full-service spa
Express check-out
Fireplace in lobby
Free WiFi
Terrace
Garden
Luggage storage
Express check-in/check-out
Continental breakfast
See all facilities

Review Highlights

Pros:
Beautiful rooms
Friendly staff
Peaceful setting
Cons:
Pool cleanliness issues
Noise between rooms
Inconsistent restaurant quality

Categories

Cleanliness
8.79
The pool was not very clean.
Service
9.99
The staff were kind and helpful.
Location
9.3
A bit far from the airport, but a good retreat.
Room Quality
9.98
Rooms are beautiful and unusual.
Amenities
10
Incredible property with amazing facilities.
Value for Money
9.97
Overall a good experience for the price.
Food and Beverage
8.79
Issues reported with restaurant food quality.
Overall Experience
9.99
Overall, a lovely experience despite some quirks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:34

Property Description

Luxurious Spa Experience

Indulge in massages and unwind at the full-service spa. Enjoy the rejuvenating outdoor swimming pools and tennis courts for leisure and relaxation.

Culinary Delights

Savor delicious meals at the hotel's restaurant, cafe, or through room service. Treat yourself to drinks at the poolside bar or one of the trendy lounges.

Elegant Accommodation

12 uniquely decorated guestrooms await, each equipped with modern amenities, heated floors, and cozy pillowtop beds. Enjoy the beautiful private patios and complimentary Wi-Fi access for your comfort and entertainment.

Book a serene escape at La Palma Polo Hotel and elevate your Puembo experience with our luxury offerings.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

9.6
Based on 213 reviews
Cleanliness: 8.79
Service: 9.99
Location: 9.3
Room Quality: 9.98
Amenities: 10
Value for Money: 9.97
Food and Beverage: 8.79
Overall Experience: 9.99
J
Julia • couple • de
10
2026-05-17 • via Nuitee
D
Delfina • couple • ec
10
Impecable.
Pros:

Las instalaciones y los jardines muy lindos y bien cuidados.

Cons:

Las duchas podrían tener una flor más grande.

2026-05-12 • via Nuitee
M
Marco • solo_traveller • us
4
Pros:

I only liked the landscape of the premises. That is it.

Cons:

The place is very limited and extremely far from everywhere. Your basically extremely isolated. The units are not equipped correctly , many bugs everywhere in the rooms, room service is horrible and non existent after 7:00pm THERE IS NOBODY TO HELP YOU WITH ANYTHING AFTER 7 PM??? We asked for taxi service at 7:30 and nobody came for us??? We tried to speak to a manager but NOBODY HELPED US NOR CARED. NEEDLESS TO SAY WE WOULD NEVER STAY HERE AGAIN!!!

2026-05-07 • via Nuitee
B
Belinda • couple • au
9
2026-05-04 • via Nuitee
E
Erika • solo_traveller • ky
10
Will return!
Pros:

Fantastic Hotel and helpful friendly staff.

2026-05-04 • via Nuitee
E
evelyn • solo_traveller • fr
10
Pros:

Tout est magnifique

Cons:

L'accessibilité au lieu

2026-05-03 • via Nuitee
R
Rafael • solo_traveller • ve
10
En la categoría de fantastico.
Pros:

Es un hotel de campo bellísimo, sobre todo para disfrutar en pareja.

Cons:

La comida muy buena, podría estar mejor.

2026-04-24 • via Nuitee
J
José • solo_traveller • pt
10
2026-04-21 • via Nuitee
L
Lorena • solo_traveller • ec
10
2026-04-20 • via Nuitee
S
Sami • couple • lb
10
.
Pros:

.

Cons:

.

2026-04-11 • via Nuitee
J
Jacqueline • couple • us
10
Excellent
Pros:

Nature vibes

Cons:

Just hard to find

2026-04-10 • via Nuitee
R
Richard • couple • ec
10
2026-03-24 • via Nuitee
R
Roberta • family_with_children • us
10
2026-03-22 • via Nuitee
G
Gabysan79 • family_with_children • ec
10
Pros:

Habitacion amplia y bonita, el sitio es muy bonito

Cons:

Quiza el desayuno q tenga mas opciones pero no estuvo malo

2026-03-09 • via Nuitee
C
Cedric Des • family_with_children • be
7
2026-03-05 • via Nuitee
A
Anita • family_with_children • ec
10
2026-03-02 • via Nuitee
J
JC • couple • de
10
2026-02-28 • via Nuitee
E
Eric • couple • us
10
Pros:

Great rooms and restaurant.

Cons:

A little further from the airport than we thought, 30-35 minutes.

2026-02-24 • via Nuitee
M
Marlon • solo_traveller • de
10
2026-02-11 • via Nuitee
T
taiters • Couples • Woking, Surrey, England
4
Disappointing. Not worth the price tag!
Pros:

Disappointing from start to finish! We had an early start the next day but were assured that someone would be at reception in the morning along with a boxed breakfast. We waited a while outside in the pouring rain, but no one came and we had to leave. Our room was uncomfortably cold and the small heater provided had little effect in such a big room. In addition, during the night it rained and a lot of water came through the ceiling in the bathroom making it very slippery. This is not what should be expected of a good quality hotel. When we sent a WhattSapp to the number we had been communicating on after the taxi to pick us up from the airport was 30mins late, it was completely ignored. Although described as an airport hotel and looks close on the map, it is actually a long taxi ride, several miles of which are along a very bumpy road.

2026-02-04 • via Tripadvisor