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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Dry cleaning
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Packed lunches
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Non-smoking throughout
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Parking garage
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Concierge service
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Wheelchair accessible
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Kid meals
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Toilet with grab rails
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Pool bar
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Rooftop pool
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Sun loungers or beach chairs
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Wine/champagne
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Airport drop off
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Airport pick up
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Fitness/spa locker rooms
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Prime Location in Kuala Lumpur
Luxurious Amenities
Delicious Dining Options
Book now for an unforgettable stay at Mercure Kuala Lumpur Shaw Parade.
From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a pedestrian-only zone.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Parking
Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.
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Children and extra bed policy
Children ages 1 and older are allowed.
Children from 1 year old to 2 years old stay for free when using an available cot.
Children from 1 year old to 12 years old stay for free when using an existing bed.
Adults stay for MYR 130 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
La propreté , le petit déjeuner continental, l’emplacement à proximité des transports et des centres commerciaux.
Manque d’animation et musique
Everything. Good additional drinks and snacks
Nothing.
Room was spacious, comfortable mattress, clean bathroom, it exceeded our expectations with the money spent.
Maybe location was quite difficult for us as we were not familiar. Traffic congestion can be quite bad during weekend.
Location, breakfast, pool, a good 4 star hotel in a good location
Clean n comfy
No
room was clean and comfortable and I liked the complimentary drinks but could probably add on snacks, the view at corridor was good, lifts were clean and meeting venue was clean as well, breakfast buffet did go till slightly 10.30am
lugged my own luggage to the room as not even reception asked if I wanted help, meeting room no wifi, breakfast buffet choices were limited and food not so tasty and egg station could use some improvement on taste, the parking journey to level 5 was sketchy
One of the best hotel stays ever! Staff were excellent Mr George. View was amazing at night for town city view. Mini bar complementary. Definitely value for money. Would totally recommend to anyone wanting to be close to KLCC and Bukit Bintang.
From the minute I arrived, I was impressed with the warmth and genuine greetings we received together with lobby freshness. Service all round was impressive.
Each and every team members I interacted with showed how genuine they were in serving, especially Faizal and Tarmizie. I thoroughly enjoyed my stay at Mercure Shaw Parade. The rooms were very nice, clean and spacious!
We have already recommended some relatives to consider this hotel for our next trip to KL.
Another 5 nights stay at Mercure Kuala Lumpur Shaw Parade.
As usual the check in and out was smooth with no hiccups.
I was also pleasantly surprised by the room upgrade and the small birthday cake. The gesture made my day.
As I've emailed beforehand to inform them that I'm a vegetarian, I got an email reply stating my dietary requirements will be looked after.
All the staff in the restaurant were superb.
And the moment I stepped in the restaurant for my breakfast, I was treated exceptionally well, and felt valued.
All of my vegetarian meals were specially made to order and tasted so delicious.
Kudos to everyone in the restaurant.
Especially to Ms Hani who personally attended to my needs during each breakfast session throughout my stay. She truely knows how to treat a guest and make him feel like a VIP
And on my 5th day, I saw they had set up a dedicated vegetarian seperate food counter and was informed this would be a permanent feature moving forward.
This is indeed brilliant news for vegans/vegetarians looking for delicious meals at breakfast.
Kudos to the GM and everyone involved in making it happen.
I'll definitely stay here for my upcoming business trip soon..
Good location
Amazing rooms
Very clean
Late check out ,, very restricted
We asked for queen bed instead of double bed but they refused to change
Deluxe hotel with good views. Very comfortable beds.very quiet. Helpful staff. Very clean. Great shower with hot water.
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