Mercure Kuala Lumpur Shaw Parade

Hotels
•
Mercure
8.6 (1095 reviews)
152, Changkat Thambi Dollah , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Good location
Cons:
Bad smell in surrounding area
Crowded breakfast
Poor water pressure

Categories

Cleanliness
8.31
Clean rooms mentioned, but issues with water pressure noted.
Service
8.98
Staff described as friendly and helpful with prompt service.
Location
8.52
Good location with shops nearby, but some complaints about surrounding area scent.
Room Quality
8.77
Nice spacious rooms with great views.
Amenities
8.6
Nice pool and ambience but poor breakfast service noted.
Value for Money
8.66
Standard quality for this hotel tier.
Food and Beverage
8.41
Breakfast quality varied; some complaints about food running out.
Overall Experience
8.58
Overall comfortable stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:18

Property Description

Prime Location in Kuala Lumpur
Luxurious Amenities
Delicious Dining Options

Book now for an unforgettable stay at Mercure Kuala Lumpur Shaw Parade.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
In the event of an early departure, the property will charge you the full amount for your stay.
This property is located in a pedestrian-only zone.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 12 years old stay for free when using an existing bed.
    Adults stay for MYR 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1095 reviews
Cleanliness: 8.31
Service: 8.98
Location: 8.52
Room Quality: 8.77
Amenities: 8.6
Value for Money: 8.66
Food and Beverage: 8.41
Overall Experience: 8.58
R
ramzi • couple • jo
10
2026-04-29 • via Nuitee
R
ramzi • extended_group • jo
9
Pros:

Good location
Amazing rooms
Very clean

Cons:

Late check out ,, very restricted
We asked for queen bed instead of double bed but they refused to change

2026-04-29 • via Nuitee
J
Joanne • couple • au
10
Central hotel in KL with all the comforts
Pros:

Deluxe hotel with good views. Very comfortable beds.very quiet. Helpful staff. Very clean. Great shower with hot water.

2026-04-29 • via Nuitee
Y
Yeap • solo_traveller • my
10
2026-04-27 • via Nuitee
K
KHOR • solo_traveller • my
10
2026-04-19 • via Nuitee
A
Alexis • family_with_children • fr
7
Pros:

The swimming pool is nice
Pretty spacious room, also clean
Location not far from the city center

Cons:

The water dispenser in the room is not that great. Water comes out at room temperature, which nobody drinks, so you have to cool it before drinking it.
The swimming pool is nice but the view is not great.
The hotel is on a busy road (pretty common in Malaysia) so it is not ideal when you want to just to go outside and walk around

2026-04-12 • via Nuitee
G
Gavin • couple • gb
8
2026-03-21 • via Nuitee
E
Elise • solo_traveller • my
5
2026-03-18 • via Nuitee
F
Fangyuan • solo_traveller • sg
8
2026-03-17 • via Nuitee
K
Kevin • solo_traveller • us
10
Beautiful hotel, friendly staff
Pros:

Nice property, nice pool, friendly staff

2026-03-14 • via Nuitee
L
Luda • family_with_children • jp
8
Pros:

中心は徒歩圏内なので便利です。朝食も良かった。

2026-03-13 • via Nuitee
T
Takashi • couple • jp
8
価格に見合ったホテルでした。
Pros:

部屋、立地的に使い易いホテルでした。
繁華街やコンビニが道路挟んで向かいなので、
横断するのに少し苦労しました。
飛行機の時間の関係で荷物を預かっていただきましたが、
スムーズに気持ち良く接していただきました。

Cons:

特にありません。

2026-03-09 • via Nuitee
V
Valerie Anthia Joseph • solo_traveller • my
10
It was worth the money.
Pros:

The room is superb! The best stay I had!

Cons:

Nothing.

2026-03-09 • via Nuitee
G
Grace • solo_traveller • au
8
2026-03-08 • via Nuitee
N
Nataša • family_with_children • si
9
Pros:

Prijazno osebje, dober zajtrk.

2026-03-08 • via Nuitee
S
Seafood • couple • gb
8
值得訂房，周邊食店臨立，近大型購物中心。
Pros:

酒店員工熱誠有禮，服務周到。

2026-03-03 • via Nuitee
C
Carlos • couple • pt
8
agradável
Pros:

bom pequeno almoço com produtos de qualidade

Cons:

um pouco afastado dos transportes públicos

2026-02-13 • via Nuitee
I
Ian • couple • gb
10
Another fabulous stay! My 3rd visit now and would highly recommend
Pros:

Rooms Very comfortable, great location and love the rooftop bar and pool.

Cons:

Nothing

2026-02-13 • via Nuitee
H
Hakan Payidar • family_with_children • tr
10
2026-02-11 • via Nuitee
N
Nathalia • solo_traveller • de
1
Es war schrecklich, schmutzig und ich bin nach einer Nacht wieder ausgecheckt
Pros:

Garnichts, das entspricht nicht mal ansatzweise Hilton

Cons:

Das man sich unsicher fühlt.

2026-02-08 • via Nuitee