Mercure Kuala Lumpur Shaw Parade

Hotels
•
Mercure
8.6 (1079 reviews)
152, Changkat Thambi Dollah , Kuala Lumpur , my

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Amazing views
Friendly staff
Good location
Cons:
Bad smell in surrounding area
Crowded breakfast
Poor water pressure

Categories

Cleanliness
8.31
Clean rooms mentioned, but issues with water pressure noted.
Service
8.98
Staff described as friendly and helpful with prompt service.
Location
8.52
Good location with shops nearby, but some complaints about surrounding area scent.
Room Quality
8.77
Nice spacious rooms with great views.
Amenities
8.6
Nice pool and ambience but poor breakfast service noted.
Value for Money
8.66
Standard quality for this hotel tier.
Food and Beverage
8.41
Breakfast quality varied; some complaints about food running out.
Overall Experience
8.58
Overall comfortable stay, despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:18

Property Description

Prime Location in Kuala Lumpur
Luxurious Amenities
Delicious Dining Options

Book now for an unforgettable stay at Mercure Kuala Lumpur Shaw Parade.

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted. The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of the person's ID and credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: KUL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs MYR 10 per day.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 2 years old stay for free when using an available cot.
    Children from 1 year old to 12 years old stay for free when using an existing bed.
    Adults stay for MYR 130 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 1079 reviews
Cleanliness: 8.31
Service: 8.98
Location: 8.52
Room Quality: 8.77
Amenities: 8.6
Value for Money: 8.66
Food and Beverage: 8.41
Overall Experience: 8.58
S
Seafood • couple • gb
8
值得訂房，周邊食店臨立，近大型購物中心。
Pros:

酒店員工熱誠有禮，服務周到。

2026-03-03 • via Nuitee
I
Ian • couple • gb
10
Another fabulous stay! My 3rd visit now and would highly recommend
Pros:

Rooms Very comfortable, great location and love the rooftop bar and pool.

Cons:

Nothing

2026-02-13 • via Nuitee
C
Carlos • couple • pt
8
agradável
Pros:

bom pequeno almoço com produtos de qualidade

Cons:

um pouco afastado dos transportes públicos

2026-02-13 • via Nuitee
H
Hakan Payidar • family_with_children • tr
10
2026-02-11 • via Nuitee
N
Nathalia • solo_traveller • de
1
Es war schrecklich, schmutzig und ich bin nach einer Nacht wieder ausgecheckt
Pros:

Garnichts, das entspricht nicht mal ansatzweise Hilton

Cons:

Das man sich unsicher fühlt.

2026-02-08 • via Nuitee
T
Tiago • family_with_children • pt
10
2026-01-31 • via Nuitee
R
Ravindran • couple • my
8
2026-01-30 • via Nuitee
M
Muhammad hazwan • family_with_children • my
1
Pros:

Good

Cons:

Good

2026-01-29 • via Nuitee
J
Jeroen • solo_traveller • nl
8
Hotel op een goede locatie, prima voor je steden trip in KL
Pros:

Vriendelijk personeel, erg wel willend om je te helpen.

Cons:

Hotel is redelijk gehorig. Slapen met oordoppen in is geen overbodige luxe. Zowel van buren als de drukke straat beneden. Ontbijt matig.

2026-01-26 • via Nuitee
T
Talal Mohamed • couple • om
9
2026-01-26 • via Nuitee
W
wei shen • family_with_children • my
10
Pros:

早餐好吃

Cons:

车位有收费，不可以提早check in

2026-01-23 • via Nuitee
T
takayuki • solo_traveller • tr
8
2026-01-19 • via Nuitee
Z
Zhongjian • couple • cn
8
Okay
Pros:

Hotel facility is good, bed quilt is a little wet. WiFi is very slow. Not suitable for business or work

Cons:

Wifi

2026-01-19 • via Nuitee
L
Larry • extended_group • ph
9
i could have tried the buffet
Pros:

did not have

Cons:

no comment

2026-01-19 • via Nuitee
C
Colleen • couple • us
9
Pros:

Clean, nice pool area.

Cons:

One pillow was extremely hard. Pool snacks could have been better options

2026-01-12 • via Nuitee
M
MUHAMAD SHAHEEN • family_with_children • my
10
2026-01-11 • via Nuitee
D
dnyanada • couple • in
9
Pros:

Clean and comfortable beds. Good location

2026-01-11 • via Nuitee
P
Paris • solo_traveller • ro
8
Good hotel
Pros:

Nothing in particular to be mentioned

Cons:

Nothing in particular to be mentioned

2026-01-09 • via Nuitee
L
Lyndsay • couple • gb
8
Good value for money.
Pros:

Great hotel for a short stopover in the city. Clean and comfortable with attentive staff. Great roof top pool.

Cons:

N/A

2026-01-09 • via Nuitee
F
Filip • family_with_children • mk
10
Pros:

Everyrlthing

2026-01-08 • via Nuitee