Facilities

Elevator
Fitness facilities
ATM/banking
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Full-service spa
Smoke-free property
Wedding services
See all facilities

Review Highlights

Pros:
Stunning ocean/bay views and peaceful location
Private in-room pools and attractive community pool
Many staff praised by name for helpful, professional service
Delicious meals and standout floating breakfast
Good value for many guests with occasional upgrades
Cons:
Significant cleanliness issues: mold, spider infestations and yellow water reported
Operational delays: slow check-in, slow shuttle/hotel car and delayed bell/baggage service
Remote location with no nearby convenience stores; relies on ride-hailing
Some rooms show condensation, slippery walkways and minor maintenance problems

Categories

Cleanliness
6
Multiple reviews report mold in the shower, dirty surfaces, spider infestations (including bites), yellow/tinted water and condensate/sticky walkways — clear cleanliness problems that significantly lowered this score.
Service
9.8
Service is frequently praised by name (GM Dom, front desk, restaurant manager, Pond, Faris, drivers) and described as professional and helpful; isolated operational issues (slow check-in, delayed bell/baggage service, slow hotel cars/shuttle) are noted but overall strong staff performance justifies a high score.
Location
9
Quiet, peaceful hill-top setting with excellent bay/ocean views; great for relaxation and romantic getaways. Drawback: remote from convenience stores/markets so guests need to call rides or rely on hotel services.
Room Quality
8.4
Rooms offer spacious ocean-view options and private in-room pools (highly praised), but issues reported include condensation, slippery floors, broken towel shelving, pooling water from faucets and some cleanliness-related defects.
Amenities
9.8
Strong amenities including private in-room pools, attractive community pool with floaties, nice pool-area views, 24-hour room service and a hotel app for requests — widely appreciated by guests.
Value for Money
8.8
Mixed: several guests called it amazing value and enjoyed complimentary upgrades, while others felt offerings (and a modest USD discount) were insufficient given cleanliness/service lapses; overall aligns with the target rating.
Food and Beverage
9.2
Meals (including floating breakfast) are described as delicious, fresh and filling; room service is available 24/7 though ordering relies on the hotel app and some guests experienced delays.
Overall Experience
9.4
Many guests left with fantastic memories, recommending the resort for romantic getaways and family stays due to location, views, staff and amenities; however, serious cleanliness problems for some guests did dampen their stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Luxurious Spa and Recreational Amenities
Indulge in massages and facials at the full-service spa, or enjoy 2 outdoor pools, a sauna, and a fitness center.

Dining with a View
Savor international cuisine at Latitude 98 with stunning ocean views, or opt for 24-hour room service. Don't miss out on drinks at the bars/lounges or poolside bars.

Convenience and Comfort
Stay connected with complimentary Wi-Fi, benefit from concierge services, and take advantage of wedding services. Free parking, dry cleaning, and multilingual staff are also available at your disposal.

Book now to experience the ultimate luxury and convenience at Wyndham Grand Phuket Kalim Bay!

Important information:

  • 24-hour pool access
  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)

  • Guest type

    LGBTQ friendly

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 115 reviews
Cleanliness: 6
Service: 9.8
Location: 9
Room Quality: 8.4
Amenities: 9.8
Value for Money: 8.8
Food and Beverage: 9.2
Overall Experience: 9.4
I
Ivan • partner
8
Pros:

Away from all the noise, room was great shower was dirty had mold spots on the wall asked for room service once but I guess they don’t scrub the walls 😅 if you have bolt app you can get a ride in minutes which was great, location is more peaceful but there is no 7 eleven near by to go get snacks to avoid room service prices, POOL AREA: really nice views & private just know water is freezing since it’s shaded lol and there are a lot of lizards but they do keep the mosquitoes away 😅 you will have to download the hotel app to order room service and rides to the lobby,towels etc. we had building J and the walk was steep and slippery in some spots. only walked that once 😆

2025-08-29 • via Nuitee
R
Rajinder
4
Disappointed for a 5-star expectation.
Pros:

I feel betrayed as I booked a 5-star hotel from hotel.com. This property is nowhere near a 5 from what I experienced there.
Had to call for help with luggage from my car as I arrived. The Check-in took forever. My room was in building B, which was walks away from the main area and restaurant. You take a shuttle to get to breakfast. Spider webs, water pools, condensates on walls, smelly in the walkways to the room.
Room: Average. Counters in room weren’t clean. Sink faucet so flashy that water pooled everywhere. Towel shelf broken and hanging. Floor remains slippery from condensation.
Called three times for a room service to get a robe replaced and weigh machine battery replaced. During check-out waited half hour for bell boy, finally taking the baggage by just ourselves.
I wouldn’t recommend this hotel if you are expecting a pleasant 5-star experience.

2025-08-25 • via Nuitee
M
Min • partner
10
Pros:

Amazing value for such a premium property! We were automatically upgraded during our August ‘25 stay and thoroughly enjoyed the serene spaciousness of our ocean-view, private pool room.

Only downside was the time it took for hotel cars to come get us when called. We ended up walking down the slopes at times rather than wait around so not too big a deal. Wyndham Grand is also not within walking distance of marts or food vendors so be prepared to call a Grab (Asia’s version of Uber) or order from the hotel’s 24-hour room service.

A gem of a place in Phuket and definitely recommend for a romantic getaway or even for young families (they had fun floaties to use at the community pool :)

2025-08-18 • via Nuitee
K
KIRA • friends
10
Pros:

It was extremely beautiful, the ocean view was amazing the swimming pool in the room was perfect! They always were available for any questions or concerns, very professional and helpful! The floating breakfast and all the meals in general was delicious fresh and filling! Definitely would recommend to anyone looking for a luxurious time and definitely would stay again!

2025-08-13 • via Nuitee
J
Jovi
10
Pros:

I loved the

2025-07-22 • via Nuitee
D
David • partner
10
Pros:

We enjoyed our stay here @ the Wyndham Grand Phuket Kalim Bay. From GM Dom to Front Desk Best and Restaurant Manager Egg to our fantastic hostess Pond we were made to feel very welcome and treated with the upmost courtesy throughout our stay. The resort has fantastic amenities and there are numerous cafe and restaurants nearby which have fantastic views across the bay. We leave with fantastic memories of a wonderful vacation in a truly magnificent location.

2025-07-22 • via Nuitee
N
Nazmul
10
Pros:

Amazing and Great Customer Service.

2025-07-01 • via Nuitee
K
Kavione
10
Pros:

Amazing Staff

2025-06-07 • via Nuitee
V
Verified traveler
10
Recommend
Pros:

Beautiful

2025-06-02 • via Nuitee
A
Abdi Shakur • partner
10
Pros:

Faris was great at check in and kimchi was the best driver ever and his student.

2025-06-01 • via Nuitee
D
Destini
2
Pros:

As I was looking forward to staying at this hotel I was highly disappointed in the big infestation, baby spiders were all over our bed, I got bitten over 20 times and it wasn’t enjoyable. The hotel itself is very beautiful. Also the water was yellow. Very disappointing and all they offered was a $60 discount in US dollars how insulting

2025-05-13 • via Nuitee
H
Hamad
6
Pros:

I didn’t enjoy my time

2025-05-07 • via Nuitee
F
Frederik Jacobus
10
Pros:

I enjoyed the in room dining service, it was very convenient. The staff were very hospitable and warm. The hotel room was nice and large, comfortable bedding and I enjoyed the tv channels available as well as the coffee and tea. It was also close to patong beach and to the tour booking facilities.

2025-05-06 • via Nuitee
H
Hamad
10
Pros:

Good

2025-05-05 • via Nuitee
B
Bhagjinder • partner
10
Pros:

View is amazing.

2025-04-27 • via Nuitee
R
Ruhina • friends
10
Pros:

My best friend and i stayed at this hotel to celebrate our 40th birthdays in Phuket. The hotel is beautiful and they have great staff and services all around. The shuttle is very convenient and cheap, Patong beach and Patong city are both close by.

But what makes this hotel and experience far above any other stay anywhere else comes down to one single person, Pond. Pond is the executive secretary and is by far one of the best people we've ever met. We have traveled all over the world ans no one shines Pond. We met her on our first morning there while having breakfast at the Latitude restaurant at the hotel. She instantly greeted us with a smile and warm kindness. She chatted with us and gave us recommendations on things to do around the island. We asked her about one specific breakfast bread we loved a pervious morning and she instandly had the kitchen make it fresh for us! She would always bring us our morning coffees, had to go cups ready to go for us with our favorite iced tea, and even had our favorite breakfast bread ready for us on our final morning. She waited for us at check out and walked us to our taxi. While we loved every part of our 5 days in Phuket, we loved Pond even more. We will truly miss Pond, the rest of the kind staff, at this hotel even more than the rest of beautiful Thailand. This was the trip of a lifetime for us ao far and Pond was the shining star in it all. Whenever we return to Phuket, we will return to this hotel and to Pond.

2025-04-11 • via Nuitee
L
Lauren
8
Pros:

The property is in a quiet and convenient location; you can easily grab a ride share whenever you’re ready. Majority of the staff work extremely hard to meet your needs. I reserved the pool room and enjoyed it better than the hotel main pool. The best part about this hotel is the food. Everything ordered from room service and the breakfast buffet was amazing. I hate they badgered me about purchasing a timeshare, I’m on vacation and I don’t want to be hassled. Also, there are gnats in the room that were annoying at times.

2025-04-09 • via Nuitee
H
Hortencia • partner
10
Pros:

Amazing staff! A big thanks to Pond, the Executive Secretary, for her attention to detail in the restaurant.
I would definitely go back to this resort without a doubt.

2025-04-04 • via Nuitee
M
Morris
8
Great stay overall
Pros:

Great stay overall, the suite pool was amazing, service was good, location isn’t althe most convenient.

2025-04-02 • via Nuitee
S
Sheslyne
10
Pros:

This hotel is huge and beautiful!!! Breakfast was amazing. Very tasty.

2025-03-31 • via Nuitee