Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Extremely friendly, professional and helpful staff
Spacious rooms and family pool villas
Beautiful pool and boutique, intimate grounds
Breakfast with wide selection / highly praised
Free tuk-tuk service to town
Spa, happy hour cocktails and good amenities
Flexible check-in/check-out and inclusive laundry
Cons:
Some cleanliness issues reported (ants on fruit, stained pillows/towels)
Rooms/villas and bathrooms are aging and need upgrades
Showers can be poorly planned (water spills everywhere)
Toilets/bathroom fittings reported as old and stained by some guests
Limited vegetarian options at breakfast for some guests
Isolated lost item / communication issue reported

Categories

Cleanliness
8.3
Mixed reports: generally clean property but some guests noted issues (ants on welcome fruit, stained pillows/towels, aged linens) so cleanliness is slightly below top-tier expectations.
Service
9.9
Excellent and repeatedly praised: friendly, professional, very helpful staff from check-in to restaurant and concierge; responsive to requests and accommodating (early check-in/late check-out, room move).
Location
9.5
Very good location — described as central with convenient free tuk-tuk to town and easy access to local sights; convenient for exploring Siem Reap.
Room Quality
8.6
Rooms are spacious and well appointed (family rooms, pool villas) but several guests noted aging fittings and bathrooms needing upgrades, plus shower drainage/plan issues.
Amenities
9.8
Strong amenities: lovely pool, spa, happy hour cocktails, small boutique feel, free tuk-tuk service, laundry included — widely praised as highlights of the stay.
Value for Money
9.3
Perceived as good value — many guests call it great value for a boutique property, with positive balance of price vs service and facilities.
Food and Beverage
9
Generally positive: breakfast described as wide and amazing by many, though a few guests noted limited options for some and isolated issues (ants on fruit, fewer vegetarian choices).
Overall Experience
10
Highly recommended overall: boutique, intimate resort with excellent hospitality and atmosphere; staff and service are the standout elements driving top overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 11:45

Property Description

Tranquil Oasis Amidst Siem Reap

Luxurious Accommodation: Metta Residence & Spa offers a range of rooms, some with private spa baths and scenic views of the pool or garden. Enjoy the plush bathrobes and slippers provided for your comfort.

Exceptional Amenities: Relax by the outdoor swimming pool, savor delicious meals at the open-air restaurant, and unwind at the bar. Benefit from free WiFi, a 24-hour front desk for all your needs, and complimentary bicycle usage to explore the area.

Culinary Delights: Indulge in authentic Cambodian and international cuisine at the in-house restaurant, where daily breakfast is served to start your day right.

Experience serenity and luxury at Metta Residence & Spa. Book your stay now for a truly unforgettable getaway.

Important information:

Please note that the property offers airport transfer transfers (SAI) with addtional charge. Guests are required to provide arrival details in advance using the Special Requests box available. Please note that the complimentary shuttle service to the city center runs every evening.

Please note that the complimentary shuttle service to the city center runs every evening.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: REP

Location

Guest Reviews

9.3
Based on 918 reviews
Cleanliness: 8.3
Service: 9.9
Location: 9.5
Room Quality: 8.6
Amenities: 9.8
Value for Money: 9.3
Food and Beverage: 9
Overall Experience: 10
A
Anja • couple • ch
10
A wonderful stay with exceptional service, spacious rooms and a great location, we would happily come back!
Pros:

We loved the excellent service, especially the friendliness and attentiveness of John and Mr. Chan. They made us feel very welcome throughout our stay. We also really appreciated the complimentary room upgrade. Our room was spacious, comfortable and well maintained. The location is great: peaceful enough to relax, yet close to everything. The complimentary tuk-tuk service to town until 8 pm is a fantastic bonus, making it easy to enjoy both relaxation and the city.

Cons:

Nothing in particular. We thoroughly enjoyed our stay.

2026-10-31 • via Nuitee
D
DMITRI • family_with_children • nz
10
Pros:

Nice large and clean room. Good helpfull stuff. Tuk tuk service and free cocktails during happy hour. I did enjoy their massage as well, on a pricier side but still was really good. Good pool area as well, which helps if you want to cool down after a long and hot temple day.

Cons:

A bit out if city. Still walkable plus there's a tuk tuk service available at a certain time

2026-10-30 • via Nuitee
S
Salih • solo_traveller • tr
9
2026-10-29 • via Nuitee
N
Nicole • couple • de
10
Sehr zu empfehlen
Pros:

Tolles Personal, gute Zimmer, super Massagen

Cons:

Da passte alles

2026-10-27 • via Nuitee
C
Cyril • family_with_children • fr
10
Pros:

Tout

Cons:

Rien

2026-10-27 • via Nuitee
S
SAMEEK • family_with_children • in
10
2026-10-24 • via Nuitee
R
Rob • family_with_children • us
8
A great place for our 32nd anniversary.
Pros:

A beautiful facility with top-notch customer service. Landscaping was serene. Breakfast buffet was very impressive. Room was spacious and very comfortable.

Cons:

The air in the room was very musty/moldy smelling.
The water heater was only lukewarm.

2026-10-22 • via Nuitee
P
Pablo • couple • gb
10
Understated luxury in nature
Pros:

The hotel is in a beautiful setting; staff are so welcoming, helpful and hospitable; the location is ideally located to be quiet but close enough to get into the coty very quickly; the khmer massage in the spa was amazing; the pool is so relaxing and open till late; complementary cocktails; complementary tuktuk into town; very comfortable bed; excellent room service; complementary fruits in the room.

Cons:

Only very occasionally was there a mild damp smell but it rained very heavily one night and the setting is similar to a jungle; one night the air conditioning took some time to start working, but these were honestly such minor things in the context of an incredible stay.

2026-10-20 • via Nuitee
S
Stephan • couple • de
3
2026-10-20 • via Nuitee
J
Joel • extended_group • ch
10
2026-10-19 • via Nuitee
A
alexis • family_with_children • nc
9
Je recommande sans hésiter !
Pros:

Tout est parfait!! L'hôtel est très bien situé pour accéder au centre ville, les logements sont parfaits et très beaux!!! Je recommande. Le personnel est aux petits soins!!

Cons:

Rien

2026-10-18 • via Nuitee
L
LORENZO • solo_traveller • it
10
Ortimo posto
Pros:

Bella la piscina, gentile lo staff, pulito , buono il cibo al ristorante, molto belle le stanze letto confortevole .

Cons:

Colazione dolce povera. Pane e marmellata. Ma in Vietnam al mattino praticamente pranzano. Un po’ dislocato dal centro

2026-10-17 • via Nuitee
L
Lindsay • extended_group • fr
10
Cons:

Le personnel est tellement gentil et à l’écoute !
Merci pour ce magnifique séjour.

2026-10-14 • via Nuitee
C
Christopher • family_with_children • kh
8
Pros:

Location and staff

Cons:

Another resort with loud doors closing all night so we were constantly being woken up. Would also prefer black out curtains as it was bright too early..

2026-10-14 • via Nuitee
V
VATANA • solo_traveller • kh
9
2026-10-14 • via Nuitee
K
Katie • solo_traveller • us
9
Pros:

The staff, especially Mr. John were fantastic. It was my birthday and the staff surprised me with a happy birthday song and a gorgeous fruit plate followed by a really nice towel swan arrangement on my bed. They went above and beyond.

2026-10-12 • via Nuitee
T
Takaaki • couple • jp
10
Amazing
Pros:

The breakfast was excellent.
I accidentally broke a shampoo bottle in my room. I tried to pay for the full cost, but they gave me a discount.

2026-09-18 • via Nuitee
A
Abi Ramia • extended_group • lb
1
2026-09-17 • via Nuitee
B
Bruno • family_with_children • pt
9
Amazing!
Pros:

Everything. The staff, the food, the room. Incredible.

Cons:

-

2026-09-14 • via Nuitee
R
Rosie • couple • au
10
Pros:

Clean, easily accessible, nice pool area, attentive staff with exceptional service, great breakfast buffet selection, highly recommended

Cons:

Abit further from city centre but it’s fine

2026-09-12 • via Nuitee