Kusatsu onsen Futabaya

Hotels
9 (372 reviews)
Kusatsu 142-1 , Kusatsu , jp

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
Fire extinguishers
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Parking issues
Cold temperatures in common areas

Categories

Cleanliness
8.39
Review mentions that the facilities are very clean.
Service
9.36
Multiple reviews highlight the staff as very polite, friendly, and helpful.
Location
9.4
Cited as central and close to major attractions like Yubatake.
Room Quality
8.85
Spacious and warm rooms, but some noted cold temperatures.
Amenities
8.88
Private onsens are a nice feature, although some mention water temperature issues.
Value for Money
9.34
Affordable pricing for the quality of accommodation.
Food and Beverage
8.39
Breakfast area may be too cold for some guests.
Overall Experience
9.36
Guests expressed enjoyment and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 03:42

Property Description

Luxurious Onsen Hotel in Kusatsu

Relaxing Onsen Experience: Enjoy 1 paid public bath facility and 3 free public bath facilities just a minute away. Unwind at Yubatake, a stone's throw from the property.

Comfortable Rooms: Each air-conditioned room features a flat-screen TV, kettle, and private bathroom with complimentary toiletries. Slip into cozy slippers for a perfect stay.

Convenient Location: With a 24-hour front desk, explore Kusatsu easily. Walk to the bus terminal, restaurants, bars, and shops nearby. Yubatake and Kusatsu Onsen are minutes away.

Book your stay at Kusatsu onsen Futabaya for a rejuvenating retreat!

Important information:

Please note there is no hot spring bath on site.

Please note that child rates are applicable to children 11 years and under, and adult rates are applicable to children 12 years and older. Please contact the property for more details.

Please inform the property which method of transportation guests plan on taking to arrive at the property.

As the area is located 3937 feet above sea level, it reaches -20 degrees Celsius in winter. Guest rooms are equipped with kerosene heaters, as air-conditioning does not work. Guests will find kerosene heater instructions in English in each guest room.

Please note breakfast-inclusive rates are only offered in the weekend and during the high season. Please contact the property directly for more details.

Guests traveling to the property via car are strongly advised to have their vehicle equipped with snow tires and/or snow chains, as heavy snowfall is expected in the winter.

For guests planning to use the on-site parking, please inform the property in advance, and also inform them of your vehicle type.

In order to prepare special amenities for men and women, guests are kindly requested to indicate the gender of each guest staying in the room in the Special Request box when booking.

Please note that our property will be closed from April 1st to April 25th, 2024 due to maintenance. We will not be accepting inquiries by phone or email while our property is closed. Please make reservations, changes, and cancelations online. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

9
Based on 372 reviews
Cleanliness: 8.39
Service: 9.36
Location: 9.4
Room Quality: 8.85
Amenities: 8.88
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
H
HSUAN-YI • extended_group • tw
10
Pros:

我還想在泡一次溫泉，可惜時間來不及，下次一定會多住一天的，這家很棒

2026-03-21 • via Nuitee
T
Tomoko • family_with_children • jp
6
2026-03-20 • via Nuitee
R
Rea • extended_group • jp
10
草津さいこー！
Pros:

従業員の方が親切で、チェックインの時間より前に行った際に荷物を預かって頂けました！案内も分かりやすかったです！
部屋は清潔で、私たちは四人部屋でしたので部屋の大部分がベッドで埋まっていましたがそれで十分でした。お風呂は貸切タイプですごく良かったです！3人、キツキツでも良ければ4人入れました！！とても良かったのでまた利用したいです！

Cons:

外に出る用のスリッパがあればなと思いました！
それ以外は全て良かったです！

2026-03-11 • via Nuitee
櫻庭 • family_with_children • jp
10
Pros:

雰囲気もよく、スタッフの方が、いい感じでした。お布団もふかふかでした。

2026-03-09 • via Nuitee
亮云 • couple • tw
8
2026-03-06 • via Nuitee
陳 • couple • tw
10
2026-03-01 • via Nuitee
J
Johan • family_with_children • mc
8
2026-03-01 • via Nuitee
K
Kanitsorn • solo_traveller • th
10
2026-02-27 • via Nuitee
S
SHIHCHUNG • family_with_children • tw
9
Pros:

有湯屋可使用，員工服務親切，英文流利，房間寬敞，備品齊全。

Cons:

湯屋如果可以登記預約使用就更好了，不用在外排隊等候。

2026-02-15 • via Nuitee
珮怡 • extended_group • tw
10
住宿體驗很好。服務親切，環境溫馨，很乾淨舒適
2026-02-13 • via Nuitee
C
Chutima • extended_group • th
8
Pros:

Clean and good location

2026-01-27 • via Nuitee
Y
yoshiji • couple • jp
8
場所的に良いので、また機会があれば利用したい宿です。
Pros:

湯畑の近くで観光と食事に最適です。
想定外の朝食が出てとても美味しかったです。

Cons:

宿の看板が小さくて徒歩なら良いけど車だとわかりにくい。

2026-01-25 • via Nuitee
J
Jean-Vincent • family_with_children • fr
10
Pros:

La gentillesse du personnel

Cons:

Rien

2026-01-23 • via Nuitee
A
ann • extended_group • gb
8
Would definitely stay here again.
Pros:

Great location, friendly staff.

Cons:

The in house onsen pool for guests was very small and too hot!

2026-01-23 • via Nuitee
K
kuwabara • couple • jp
10
2026-01-19 • via Nuitee
S
SHOGO • family_with_children • jp
7
2026-01-19 • via Nuitee
K
Kelly • solo_traveller • ca
6
Overall, felt like an airbnb trying to be a hotel, price is much more for the service and amenities, would not return.
Pros:

Great location, close to main tourist area and train station. Fairly large room and bed. Breakfast was surprisingly tasty except tea.

Cons:

Staff were at first helpful, kept my luggage early when I arrived but was frantic in explaining facilities which I could have waited to do during check in time. Seems like very small staff(2) so they’re always busy and difficult to get full explanation. I had to go back to my room multiple times and ask directly about towels and was not told if I can wear yukata outside but later saw other guests with it on. Did not matter since Yukata felt starchy and unclean and smelled musty a bit. Towels were very well worn, clean but the orange towel edges were frayed and started turning grey because of heavy use. The most upsetting thing was the unfriendly feeling from the japanese looking staff member. Once they knew I did not speak fluent Japanese, their demeanour changed. Many times ignored and stared at, never a hello or good morning (in japanese or english). I came to breakfast and felt really isolated when I didn’t know what to do since I was completely ignored from walking in. While everytime a japanese guest came in they were warmly greeted and was told apologetically, sorry please wait a minute in japanese and explained what was being served. When I left breakfast, complete silence, when other japanese guests left, the usual arigatougozaimasu… Would like to mention the other non-japanese staff member was friendly and was communicating with me kindly, unfortunately most interactions were with the other staff member.

2026-01-19 • via Nuitee
Y
Yuko • solo_traveller • jp
8
お掃除が行き届いて、一人旅でしたが、楽しく
Pros:

目的の共同浴場が近く徒歩でも行きやすかったです。　　当館の貸切風呂も綺麗で気持ち良く利用させていただきました。

Cons:

部屋の照明が全体的に暗くなり
ベット周辺( 枕元に)灯りが有れば、ありがたいです。

真っ暗になり夜中にトイレ等に行きたい時に
足元に気をつけて電気💡のスイッチを探しました。
自宅のスイッチは小さい灯が付いてるので
場所が直ぐ分かります。

2026-01-19 • via Nuitee
N
norihito • family_with_children • jp
8
湯畑も近くて最高でした
Pros:

コスパが良かった

Cons:

場所が少し分かりにくい

2026-01-19 • via Nuitee
S
SHOJI • family_with_children • jp
2
良い経験になりました。
Pros:

３Ｆということもあり草津温泉の湯畑らしき場所や
蛍外の各雰囲気は楽しめました。

Cons:

①靴を脱ぎ不衛生そうなスリッパに履き替えること抵抗がありました。
②部屋はオートロックでないので不安です。
③シャワーヘッドが安物で部屋でシャワー浴びると肌が痛く感じます。
④バストイレの臭いがスパイシーで微妙に好みではありません。
⑤シャワーのお湯がなかなか出ません。
⑥ベッドに入ると痒く、起床すると腕や背中はダニに噛まれてました。
⑦チェックアウト時は不在のフロントに鍵を返すだけ！
　チェックアウト後、旅館側から器物破損等の疑いをかけられる可能性もあるので、
　記された携帯や旅館に電話しても繋がりません。
⑧きちんとホテルスタッフに鍵をお返しするスタンスが良いと思います。

2026-01-19 • via Nuitee