Kyu Karuizawa Hotel Otowa No Mori

Hotels
8.8 (318 reviews)
Karuizawa 1323-980 , Karuizawa , jp

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Delicious food
Cons:
No elevator access
Limited breakfast options

Categories

Cleanliness
8.69
Room was clean and comfortable according to multiple reviews.
Service
9.16
Staff were described as friendly, attentive, and helpful throughout the reviews.
Location
9.2
The location was praised for its tranquility and beautiful surroundings.
Room Quality
8.45
Rooms were comfortable, though some mentioned they were small.
Amenities
8.18
Noted lack of an elevator and limited food options for certain diets.
Value for Money
8.64
Price point mentioned; some felt it could be expensive for certain amenities.
Food and Beverage
8.89
Food quality was highly praised, especially the breakfast options.
Overall Experience
9.16
Guests reported a wonderful stay and indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 08:51

Property Description

Luxurious Mountain Resort Experience

Elegant Rooms with Modern Amenities
Indulge in a comfortable stay with flat-screen TVs, air conditioning, and minibars in every room. Enjoy the convenience of an electric kettle, coffee/tea set, and a well-equipped private bathroom.

Fine Dining and Relaxation
Savor exquisite dishes at the French Restaurant Keiki or try traditional Japanese cuisine at Sumibikushiyaki Otowa-tei. Take a leisurely stroll in the garden, unwind on the terrace with a coffee, or utilize the 24-hour front desk's luggage storage service.

Convenient Location for Exploring
Explore the charming Kyu-Karuizawa area with ease, just a short walk from shopping and dining spots. Don't miss the scenic Kumobaike Lake, a quick 5-minute drive away.

Experience luxury and convenience at Kyu Karuizawa Hotel Otowa No Mori. Book your stay now for an unforgettable mountain resort getaway.

Important information:

Guests with children must inform the property at time of booking. Please specify how many children will be staying with you and their respective ages in the special request box.

Please note that extra charges apply to baby cots per night.

Please inform the property in advance to request an extra bed for your room. Please also indicate the correct number of guests staying at the time of booking.

A shuttle is provided during the winter on weekdays according to the following schedule. Please contact the property directly for details.
From Karuizawa Station South Exit to the hotel: 15:30 / 17:30
From the hotel to Karuizawa Station South Exit: 10:00 / 11:00 / 15:10/ 17:10

Please note that guests may be required to wait for the next shuttle if the shuttle reaches its maximum passenger occupancy.

There is no elevator and guests must walk up stairs to reach their rooms.

Please note, check-in at 14:00 will change to 15:00 from April 2020.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ¥4,000 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 16 years old stay for ¥10,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 318 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.45
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.89
Overall Experience: 9.16
A
Audrey • family_with_children • tw
10
Amazing and classy experience, there is free shuttle to train station!
Pros:

It’s amazing! Walking distance to Kyu Karuizawa streets, also super close/walkable to bus stop to Hoshino area. I enjoy every bit of the stay! The hotel is very beautiful, the garden as well. Everything with good taste.
There is free shuttle bus to pick up from Train station to hotel, and backwards. You just need to reserve via message in advance :)

2026-03-03 • via Nuitee
Y
Yosuke • family_with_children • jp
9
快適でした
Pros:

ホスピタリティ

Cons:

施設の老朽化

2026-03-02 • via Nuitee
T
Tsunkiat • family_with_children • tw
10
日本旅行最滿意的旅舍
Pros:

服務人員幫忙搬運行李到房間，酒店設備齊全。

Cons:

離景點或車站都有一段路程

2026-03-01 • via Nuitee
赤間 • family_with_children • jp
9
Pros:

レストランが大変美味しかった。
また、フロントもレストランも、スタッフのホスピタリティが素晴らしく、安心して過ごせた

Cons:

大浴場や温泉がないこと

2026-02-23 • via Nuitee
A
antonio • family_with_children • ph
9
2026-02-12 • via Nuitee
G
Greg • extended_group • au
10
A relaxing and peaceful hotel
Pros:

Beautiful grounds and comfortable rooms.

2026-02-12 • via Nuitee
P
Po Fen • extended_group • tw
10
免費的車站接駁，很方便。雖然二樓沒有電梯，樓梯寬闊，搬大行李沒問題。 暖氣很強，下雪的冬天在室內很溫暖。
Pros:

優美的環境，彷彿住在森林裏。

2026-02-11 • via Nuitee
P
Po Fen • couple • tw
10
住在森林裡的感覺，很清幽。典雅的設施，還有免費接駁。
Pros:

整體環境很典雅，員工服務態度很好。

Cons:

沒有。

2026-02-11 • via Nuitee
S
SUJU • family_with_children • tw
10
Pros:

服務人員和藹可親，環境舒適

2026-01-31 • via Nuitee
Y
YIMIN • couple • cn
8
2026-01-31 • via Nuitee
M
Meagan • couple • nz
10
New favourite hotel
Pros:

We absolutely adored our time at this hotel. So charming, classy and warm! Staff were all amazing and polite. Carried our suitcase to our room, held on to our key when we left for the day. The hotel itself is stunning. Yes, some may consider it dated, but I believe this only adds to its charm. I wouldn’t change a thing! The grounds are absolutely beautiful. We visited in early December and were lucky enough to wake up to snowfall one morning. Absolute winter wonderland! The church on the grounds is especially gorgeous.
They have an incredible bar open in the evenings serving trendy cocktails. If you are a fan of the show Terrace House you may recognise one of the bartenders ;)
Special shout out to a staff member named Steve / Yang from Finland. He was one of the funniest people we met on our trip. We had some great chats with him and he drove us to the train station after check out! Give him a raise, he’s awesome!
Overall, we loved our stay here and we will definitely be back in the future!

Cons:

There are konbini everywhere in Japan, and you quickly become used to having access to them wherever you go. Unfortunately there are not many close to this hotel. We didn't care about this, but some might.

2026-01-30 • via Nuitee
N
Nur Kamaliah Idayu • couple • my
10
Pros:

The bathroom is beautiful. They provide loccitane brand amenities 🫶🏻

Cons:

Nothing

2026-01-29 • via Nuitee
山本 • family_with_children • jp
10
軽井沢らしさを体験できる素敵なステイ
Pros:

軽井沢の雰囲気があり、よかったです。暖炉や教会も素敵でした。朝食が素晴らしく美味しかったです。バーも楽しみました。スタッフの方がとても親切でした。

Cons:

オートロック

2026-01-29 • via Nuitee
B
Brent • extended_group • au
8
Friendly team promote a warm welcome for a nice stay
Pros:

A very traditional style place the bathroom is dated but functional and large and the bedrooms and pillows are comfortable. Has a very nice lounge area with Wood Fire and the bar in the staff are very friendly.

2026-01-27 • via Nuitee
A
Arijati • family_with_children • id
8
2026-01-27 • via Nuitee
新田 • couple • jp
7
2026-01-20 • via Nuitee
N
Nobuko • family_with_children • jp
8
軽井沢らしさを体感できた。
Pros:

ロケーションが良かったし、清潔感があった。
アメニティも充実していた。スタッフも気持ち良い対応だった。

Cons:

防音が昔ながらで隣室の声や音、廊下の話し声が気になった。

2026-01-20 • via Nuitee
C
Chiulung • family_with_children • tw
8
2026-01-20 • via Nuitee
Y
Youko • extended_group • jp
6
2026-01-19 • via Nuitee
A
A kiko • extended_group • jp
10
大満足
Pros:

静かで調度品も歴史のありそうな素敵なものばかり
接客やホテルの空気感もゆったりしていて心地よかったです

2026-01-19 • via Nuitee