Crowne Plaza HY36 Midtown Manhattan by IHG

Hotels
•
Crowne Plaza Hotels & Resorts
9.4 (954 reviews)
320 West 36th Street , New York , US
+1 646-928-3800

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean accommodations
Good experience overall
Cons:
Limited amenities
Value for money concerns
Breakfast disappointment

Categories

Cleanliness
9.84
Overall cleanliness was noted as exceptionally good, especially the daily housekeeping.
Service
9.99
Staff were consistently described as friendly, helpful, and accommodating across multiple reviews.
Location
9.95
The location is highly praised as perfect for exploring the city.
Room Quality
9.1
Mixed reviews; while some found rooms just okay, others enjoyed comfort.
Amenities
8.63
Limited amenities mentioned such as no room service; some expectations were unmet.
Value for Money
9.09
High price noted; several reviews felt the hotel did not offer value for the cost.
Food and Beverage
8.64
Breakfast options were criticized for being misleading and lacking variety.
Overall Experience
9.99
Despite some criticisms, many enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:46

Property Description

Luxurious Accommodation in the Heart of New York City

Convenient Location: Situated just steps away from Penn Station and iconic landmarks like Rockefeller Plaza, Crowne Plaza HY36 Midtown Manhattan offers easy access to the best of the city.

Dining Experience: Indulge in delectable American cuisine at the on-site restaurant Burgerology, featuring a unique backyard bar with a retractable roof for a memorable dining experience.

Exceptional Service: With a 24-hour front desk, the hotel ensures that guests' needs are met promptly and efficiently.

Experience the epitome of comfort and convenience at Crowne Plaza HY36 Midtown Manhattan. Book now for an unforgettable stay in the bustling heart of New York City.

Important information:

The property charges a $29 plus tax amenity fee daily to enhance the experience of the guest. This mandatory fee includes package handling, welcome beverage, local and long distance calls, two citibike passes and a one time laundry credit to use throughout your stay.

All breakfast package rates are inclusive of breakfast for up to 2 guests daily. That breakfast includes 1 entree with juice, coffee or tea. Any additional guests sharing the room may purchase breakfast from the menu at Burgerology a la carte.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Location

Property Video

Guest Reviews

9.4
Based on 954 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.95
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.99
G
George & M • solo_traveller • ae
7
It is ok
Pros:

Very helpful staff

Cons:

Not comfortable for 4, as the extra sofa bed for kids is bad quality

2026-09-18 • via Nuitee
K
kieran • extended_group • us
8
2026-09-10 • via Nuitee
J
james c. • couple • us
8
2026-09-10 • via Nuitee
S
Stacey • extended_group • us
8
2026-09-09 • via Nuitee
S
Sophie • couple • gb
9
Great stay and great location for midtown convenient for MSG
Pros:

Great location, clean rooms, good beds, large bathroom, friendly staff.

Cons:

Nothing to complain about! Was expensive but not crazy

2026-09-09 • via Nuitee
N
NIDHI • couple • in
3
Avoid ! Many Better hotels nearby !
Pros:

1. The front office staff including the bell desk . 2. The restaurant attached to it
3. The location - walkable from penn station & grand central

Cons:

1. Hotel shows signs of wear & tear from the minute you walk into the lobby. Badly in need of renovation.

Air conditioner is loud & dated.
Mattresses are super uncomfortable, possibly springs are broken . Carpets are mouldy .

2. Housekeeping was terrible . Poor job cleaning bathroom ( we found hair in the bath tub ) , making the sheets . No vacuuming. When we requested, front desk informed us they don’t offer mattress vacuuming

3. Hotel is too overpriced for the value it offers, even for New York . Paper cups in the rooms . Lack of any other pillow . Poorly designed storage space . Light switches need to be customer friendly.

4. Hotel gave us an ADA room & informed us that booking.com had done that though my booking clearly showed otherwise .

2026-09-07 • via Nuitee
A
Alisha • family_with_children • jm
9
2026-09-06 • via Nuitee
S
Steffen • solo_traveller • us
10
Pros:

Everything

Cons:

Everything

2026-09-02 • via Nuitee
N
Noelle • solo_traveller • us
10
2026-08-31 • via Nuitee
A
Ann-Laura • extended_group • be
9
2026-08-30 • via Nuitee
D
Deyanira • family_with_children • us
10
2026-08-30 • via Nuitee
N
Nicole • couple • ca
8
2026-08-30 • via Nuitee
D
David • family_with_children • gb
10
Excellent Hotel really good location 👍
Pros:

Great location and Room was excellent, lovely and clear and a modern style, good shower and bathroom.

2026-08-30 • via Nuitee
C
Cynthia • extended_group • us
10
Staff was super friendly and very helpful
Pros:

Loved the bathroom, I usually book my hotels based on what the bathroom looks like.

Cons:

I have no dislikes to be honest.

2026-08-29 • via Nuitee
P
Phyllis • extended_group • us
10
Awesome!
Pros:

The best group of people work there! They were so nice and so helpful. We loved everything about our stay! The rooms were nice and clean!

2026-08-28 • via Nuitee
L
Lisa • couple • us
10
Great and seamless from the moment we checked in
Pros:

Staff was awesome cool vibe great restaurant

Cons:

Nothing

2026-08-28 • via Nuitee
M
Martina Lukyna • family_with_children • cz
9
Pros:

Měli jsme pokoj s krásným výhledem na 24. patře. Koupelna byla krásně vystylovaná. Pokoj byl menší, ale poradily jsme si s tím, kam umístit velký i malý kufr. Recepce i restaurace mají super design a krásně to na recepci voní.

2026-08-28 • via Nuitee
Y
Yvette Marie • couple • us
10
It is our first time staying in a hotel in the city and this property did not disappoint. The service was friendly and
Pros:

Great location, complete amenities and exceptional service.

Cons:

N/A

2026-08-27 • via Nuitee
M
Maria • couple • id
8
2026-08-26 • via Nuitee
J
julie • extended_group • us
10
We arrived early from Boston and our room was ready! The staff was so friendly and gave us a glass of champagne.
Pros:

Perfect location, very clean, beds were so comfortable, and the staff were friendly and accommodating.

Cons:

Nothing not to like!

2026-08-24 • via Nuitee