Crowne Plaza HY36 Midtown Manhattan by IHG

Hotels
Crowne Plaza Hotels & Resorts
9.4 (886 reviews)
320 West 36th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean accommodations
Good experience overall
Cons:
Limited amenities
Value for money concerns
Breakfast disappointment

Categories

Cleanliness
9.84
Overall cleanliness was noted as exceptionally good, especially the daily housekeeping.
Service
9.99
Staff were consistently described as friendly, helpful, and accommodating across multiple reviews.
Location
9.95
The location is highly praised as perfect for exploring the city.
Room Quality
9.1
Mixed reviews; while some found rooms just okay, others enjoyed comfort.
Amenities
8.63
Limited amenities mentioned such as no room service; some expectations were unmet.
Value for Money
9.09
High price noted; several reviews felt the hotel did not offer value for the cost.
Food and Beverage
8.64
Breakfast options were criticized for being misleading and lacking variety.
Overall Experience
9.99
Despite some criticisms, many enjoyed their stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:46

Property Description

Luxurious Accommodation in the Heart of New York City

Convenient Location: Situated just steps away from Penn Station and iconic landmarks like Rockefeller Plaza, Crowne Plaza HY36 Midtown Manhattan offers easy access to the best of the city.

Dining Experience: Indulge in delectable American cuisine at the on-site restaurant Burgerology, featuring a unique backyard bar with a retractable roof for a memorable dining experience.

Exceptional Service: With a 24-hour front desk, the hotel ensures that guests' needs are met promptly and efficiently.

Experience the epitome of comfort and convenience at Crowne Plaza HY36 Midtown Manhattan. Book now for an unforgettable stay in the bustling heart of New York City.

Important information:

The property charges a $29 plus tax amenity fee daily to enhance the experience of the guest. This mandatory fee includes package handling, welcome beverage, local and long distance calls, two citibike passes and a one time laundry credit to use throughout your stay.

All breakfast package rates are inclusive of breakfast for up to 2 guests daily. That breakfast includes 1 entree with juice, coffee or tea. Any additional guests sharing the room may purchase breakfast from the menu at Burgerology a la carte.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JFK

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 67 per day.

Location

Property Video

Guest Reviews

9.4
Based on 886 reviews
Cleanliness: 9.84
Service: 9.99
Location: 9.95
Room Quality: 9.1
Amenities: 8.63
Value for Money: 9.09
Food and Beverage: 8.64
Overall Experience: 9.99
D
D5902JImiguelr Family
10
QUICK STAY! BOOK HERE!
Pros:

ADAM, EDRIS, JENNIFER AND JOSE at 12:15pm on a Saturday helped us IMMENSELY on our checkout. The stay was very comfortable on a quick trip when we were held over on a delay. Appreciate you all!

2026-07-18 via Tripadvisor
D
dallasandraa Family
10
Great family trip!
Pros:

Our family of 6 stayed for a family vacation and had a great experience. Adam in guest services and the concierge Jose contributed to a seamless arrival and departure. The hotel amenities were excellent.

2026-07-18 via Tripadvisor
R
remi2606 Business Hong Kong
10
Scott is the best
Pros:

Very good experience and the concierge Scott was so helpfull ! I really wants to thanks him 😀

2026-07-17 via Tripadvisor
J
John family_with_children us
10
Comfortable, convenient, centrally located hotel near train station
2026-07-16 via Nuitee
P
Passport40660374142 Family
10
Rey is the man
Pros:

Rey was an amazing guy and brought me to the burger spot after hours and Jose got me a beer which was great. 10/10 service

2026-07-15 via Tripadvisor
Y
Ye couple ec
10
Pros:

酒店前台韩国小哥哥Jay服务态度特别好 很热心

2026-07-14 via Nuitee
J
jennybB4665KX Friends getaway
10
Great service!
Pros:

We loved this hotel! Great location and the staff were all super friendly. Shoutout to Jennifer and Jay for going over the top to make out experience excellent!

2026-07-13 via Tripadvisor
9
985lexiej Family
10
Props to Jules and Kenny!
Pros:

This place is amazing! The staff is super friendly-shoutout to Jules and Kenny for being amazing staff! We will definitely stay here again when we come back to NYC!

2026-07-13 via Tripadvisor
B
bonniebI5523VN Friends getaway
10
A must stay!
Pros:

Everyone was so helpful and kind. Jose was always there to help with anything we needed and was able to answer all of our questions! He was such a big help. The rooms was very clean. We enjoyed the ready vibes of this hotel. We couldn't beat the value either. The restaurant was amazing, the food and drinks were on point!
A must stay! We will defiantly stay here again!

2026-07-13 via Tripadvisor
S
Sammy extended_group fr
9
Pros:

Chambre spacieuse et bien équipée.

2026-07-13 via Nuitee
5
563lifengz Business
10
Grear hotel in NYC. Love it.
Pros:

It is great hotel. Very close to Time Square and Macy’s shopping center. Hotel room was very clean and quiet for sleep. Stay there for 5 days. Love the experience. Staff are always there for your special need. Breakfast was really good. Enjoyed the staying with my friends. Will come back again.

2026-07-12 via Tripadvisor
H
HJHines26 Family
10
The Best IHG Experience I've Had using IHG
Pros:

Exceptional customer service, amazing staff, clean and modern rooms and bathroom.
I had a 5-star experience at the Crowne Plaza HY36 in NY. Jul, Jose, Adam and Kenny provided outstanding guest service. The staff was kind, profession and paid attention to guest details. I highly recommend this hotel to everyone visiting New York City. Thank you for making a difference during a stressful time.

2026-07-12 via Tripadvisor
L
Ltathom Couples
8
Crowne Plaza HY36 Review
Pros:

We stayed here over the scorching and busy July 4th weekend. Our welcome from Rey, Adam and Jay was enthusiastic and professional. The room was larger than I expected for NYC and it was spotless. The HVAC was loud but there were no other issues with the room. The location near Penn Station and the theatre district is ideal. I would definitely stay here again.

2026-07-11 via Tripadvisor
R
richardaR2106LX Family
10
Great location in the heart of it all
Pros:

We had a great one night stay @ this hotel. Jules, Rey, Mott, and Kenny were the staff we interacted with and they made sure we had a great time from check in to checkout including keeping our bags and the bubbly drinks. Room was decent size, location was fantastic, and family had a great time. We’ll stay here again

2026-07-10 via Tripadvisor
D
D9326MTmelissam Family
10
Wonderful time at CP and NYC
Pros:

My family and I had the most wonderful experience in NYC, and the people at Crowne Plaza made it even better. Everyone was so friendly and accommodating! I have to brag specifically on Scott though, who ran me up to my room and waited until I found my phone and took me back down. We’ll definitely come back.

2026-07-08 via Tripadvisor
P
P2152TFmiker Couples
10
Five Stars Not Enough
Pros:

Excellent experience. Staff could not be friendlier and welcoming. Adjoining restaurant downstairs has full bar and excellent breakfast and lunch/dinner menu. Perfect location to walk around Lower Manhattan. Located in a safe neighborhood. Jay, Jose, Ray, and the entire staff were wonderful. I highly recommend The Crowne Plaza Hotel!

2026-07-08 via Tripadvisor
W
wlt-travels Couples
4
Overpriced hotel in Midtown Manhattan
Pros:

Bottled water not included — even though they charge a $30+/night "resort fee". We stayed two nights, so that's $60+ extra on top of the $700 we had already paid. We were not informed of these fees when we booked.
The room is clean but tiny. We had to keep our suitcases closed because there was no space in the room. This hotel feels like a glorified budget hotel. I expected A LOT more at this price point.
The hotel exterior is much darker and less open than it looks in the thumbnail. I'm an early bird who likes to take morning walks, and I saw people using needles near the hotel every morning. To be fair, it's not just the street this hotel is on — the entire area seems a little sketchy, though the constant foot traffic makes you feel safer.
Friendly staff, but nowhere near enough to justify the cost.

2026-07-08 via Tripadvisor
B
BrendaHage Couples The Villages, Florida
10
Nice hotel and helpful employees.
Pros:

We wanted a hotel in Manhattan, near the Intrepid Sea and Space Museum. We had wonderful help with directions from Jay and Jen. At the end of the trip, bellman, Kenny, took good care of us in getting a taxi to the airport.Room was always cared for and coffee replenished. Nice area and great Thai restaurant next door. Breakfast at Burgerology next to lobby was really good and filling. We could walk to areas that we wanted to visit. Will consider this in future.

2026-07-07 via Tripadvisor
M
Mariana couple br
8
2026-07-07 via Nuitee
J
johncarlop41 Couples New Hartford, New York
10
Feels like home
Pros:

The staff is very welcoming and friendly! They are accommodating. Our room feels so warm, comfortable and cozy. We’re glad to meet a very friendly and accommodating Filipino staff Juls! She’s a relief in our entire stay there. She made our stay extra special.

2026-07-06 via Tripadvisor