Holiday Inn Express & Suites - McAllen - Medical Center Area by IHG

Hotels
•
Holiday Inn Express
9.1 (613 reviews)
1800 South 6th Street , McAllen , US
+1 956-627-2079

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Excellent location for shopping and close to mall
Comfortable beds and generally good room condition
Good value for money / favorable price
Breakfast praised by several guests
Some staff were friendly and attentive (e.g., Stephanie)
Cons:
Frequent cleanliness problems: stained sheets, unclean rooms, missed housekeeping
Occasional unfriendly or unaccommodating reception staff
Amenity failures: hotcake machine not working, pool door/area issues, noisy AC
Food quality inconsistent: cold/dry items and plastic cutlery
Technical/operation issues: TV not working, weak Wi‑Fi, lack of ice and luggage carts

Categories

Cleanliness
6.4
Multiple guests reported unclean rooms: stained sheets and pillows, bare/filthy mattress, bathrooms and mirrors not cleaned, and missed housekeeping — clear negative trend.
Service
9.9
Mixed reports: isolated incidents of poor attitude at reception, but several positive mentions of attentive staff (named Stephanie) and good breakfast service; overall service is generally helpful despite occasional lapses.
Location
10
Consistently praised for an excellent location near the mall and shops — many guests highlight proximity for shopping and dining as a primary positive.
Room Quality
9.6
Rooms described as comfortable with good beds and generally in good condition, though some guests experienced specific issues (noisy AC, TV not working) and isolated cleanliness problems.
Amenities
8.5
Some facility issues reported: hotcake machine repeatedly not working, pool gate/door malfunction, noisy air conditioning, plastic cutlery and limited utensils — amenities functional but with notable shortcomings.
Value for Money
9.8
Multiple comments mention good price and 'great value' (Ótimo custo benefício), making value for money a strong positive despite other issues.
Food and Beverage
8.6
Breakfast generally receives positive mentions (good coffee, good breakfast), but several guests report poor quality items (cold or dry food), limited variety and plastic utensils — overall slightly above average.
Overall Experience
10
Despite recurring cleanliness and some amenity/service lapses, many guests emphasize excellent location, comfortable rooms and strong value, resulting in an overall very positive experience for most visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Convenient Location
Located in McAllen, Holiday Inn Express & Suites - McAllen - Medical Center Area offers a prime spot for both leisure and business travelers. With easy access to nearby attractions and the airport, your stay will be stress-free.

Modern Amenities
Enjoy a comfortable stay with our well-equipped rooms featuring flat-screen TVs, a fitness center, and an outdoor pool. Start your day right with a delicious American or buffet breakfast served on-site. Need to catch up on work? Our business center is at your disposal.

Complimentary Services
Benefit from our complimentary shuttle service and make traveling around the area a breeze. Whether you're here for work or leisure, Holiday Inn McAllen Medical Center ensures a convenient and enjoyable stay for all guests.

Book your stay now at Holiday Inn Express & Suites - McAllen - Medical Center Area for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 613 reviews
Cleanliness: 6.4
Service: 9.9
Location: 10
Room Quality: 9.6
Amenities: 8.5
Value for Money: 9.8
Food and Beverage: 8.6
Overall Experience: 10
C
Carolina • solo_traveller • se
5
Decent hotel but staff was not friendly
Pros:

Location is good and the room was clean.

Cons:

Requested the sofa bed in the room to be ready and it wasn’t. Asked the receptionist for bedding so I could do it myself but they only gave me a cover and a pillow (without a pillowcase). Had to go back to the reception to specifically ask for sheets (the mattress of the bed was bare and filthy) and pillowcases, the latter they didn’t have. One of the guys at the reception was less than accommodating when we were requesting all this things, he had a bad attitude. If they do not want to be disturbed, then they should have been prepared.

2026-10-26 • via Nuitee
A
Aron • family_with_children • us
5
Cons:

The description.
On my reservation said, pool view. The room did not have a pool view.

2026-10-17 • via Nuitee
O
Omar • solo_traveller • mx
10
2026-10-14 • via Nuitee
S
Sánchez • solo_traveller • mx
10
2026-10-07 • via Nuitee
B
Benjamin • couple • mx
9
2026-09-10 • via Nuitee
C
Cesar • solo_traveller • mx
5
De compras.
Pros:

Bien para descansar

Cons:

En las ultimas 2 veces que me hospede ahi, no funciona la maquina para hacer hotkakes.
Le comenté a la encargada de la cocina y le valió M
Ya no voy a ir a ese hotel.

2026-09-09 • via Nuitee
J
Jose • couple • us
10
2026-09-06 • via Nuitee
J
Jorge • couple • mx
10
Excelente
Pros:

Es un hotel muy bien ubicado, limpio, excelente atención y precio

2026-08-30 • via Nuitee
F
Fernando • solo_traveller • mx
8
2026-08-25 • via Nuitee
I
Irain • solo_traveller • us
10
2026-08-18 • via Nuitee
T
Teran • solo_traveller • mx
5
Pros:

Ubicación y desayuno

Cons:

Limpieza, actitud del personal

2026-08-16 • via Nuitee
O
Ovalle Campos • extended_group • mx
10
Pros:

Super limpio y las camas muy comodas

2026-08-11 • via Nuitee
H
Hernandez • solo_traveller • us
7
2026-08-09 • via Nuitee
A
Ana G • family_with_children • mx
8
un hotel con una localizacion maravillosa para el shopping
Pros:

el hotel con una ubicacion maravillosa si vas de shopping. hotel limpio y en buen estado. camas comodas

Cons:

desayuno muy pobre y malo. platos de unisel!!! FATAL!!! solo por eso no regreso a ese hotel. Y cubiertos de plastico. y el aire acondicionado del cuarto muy ruidoso

2026-08-08 • via Nuitee
A
Alfredo • solo_traveller • mx
8
Pros:

La habitación

Cons:

Área de asador

2026-08-06 • via Nuitee
G
gerardo • couple • mx
4
mala ,no vuelvo ,creo que le hace falta un house keeping eficiente
Pros:

el desayuno,bueno y buen cafe ,bien atendido

Cons:

el cuarto no estaba limpio,las sabanas estaban manchadas de sangre y la almohada,no hicieron el servicio de limpieza correspondiente sin dar explicacion

2026-08-04 • via Nuitee
A
Arevalo • solo_traveller • us
9
2026-08-04 • via Nuitee
R
Rodríguez • solo_traveller • mx
10
Pros:

comodidad ubicación y precio

Cons:

Falta de hielo y carritos para maletas

2026-07-25 • via Nuitee
C
Carrillo Guerrero • family_with_children • mx
1
Mala experiencia
Pros:

El desayuno estuvo bueno

Cons:

La habitación estaba sumamente sucia, el baño sucio, no estaba bien aseada la habitación, espejos sucios, en resumen no hicieron el aseo de la habitación y para el colmo no nos querían ni mover de la habitación, ni tampoco limpiarla con la justificación de que no tenían a personal que pudiera realizarlo.

2026-07-23 • via Nuitee
T
Tomasichi • solo_traveller • mx
9
2026-07-17 • via Nuitee