Holiday Inn Express Kansas City Downtown

Hotels
•
Holiday Inn Express
9.4 (560 reviews)
417 East 13th Street , Kansas City , us

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable stay
Cons:
Room reservation issues
High prices
Limited breakfast options

Categories

Cleanliness
8.84
Rooms were clean and well-maintained, though some reviews indicated issues with room temperature.
Service
10
Staff were friendly and professional, though there were occasional issues with room reservations.
Location
10
Excellent location near T-mobile and central to downtown attractions.
Room Quality
9.54
Rooms were spacious and had beautiful views, with some issues related to booking errors.
Amenities
9.64
Good amenities available, including breakfast and coffee service.
Value for Money
8.84
A bit pricey for some guests, especially with issues around perceived discounts.
Food and Beverage
8.34
Breakfast options were limited and repetitive throughout the stay.
Overall Experience
10
Despite some negatives, overall experience was satisfying and worth recommending.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:27

Property Description

Prime Location in Kansas City Downtown

Located just steps away from Sprint Center and Kansas City Convention Center, Holiday Inn Express - Kansas City Downtown offers convenience and comfort for your stay in the heart of the city. City Hall is also a short walk away, making it an ideal choice for both business and leisure travelers.

Modern Amenities for a Relaxing Stay

Each room is equipped with essential amenities such as a microwave, coffee maker, and flat-screen TV. Enjoy the convenience of a fridge and the luxury of free toiletries in your private bathroom. Start your day right with a complimentary buffet breakfast and stay active at the on-site fitness facilities.

Convenience and Business Services

Whether you're here for work or leisure, Holiday Inn Express has you covered. Take advantage of the on-site business center for any work needs. Explore nearby attractions like Kauffman Center for Performing Arts and Legoland at Discovery Center, all just a short distance away.

Book your stay at Holiday Inn Express - Kansas City Downtown for a seamless and enjoyable experience in Kansas City.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and costs USD 25 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 560 reviews
Cleanliness: 8.84
Service: 10
Location: 10
Room Quality: 9.54
Amenities: 9.64
Value for Money: 8.84
Food and Beverage: 8.34
Overall Experience: 10
G
Gary • family_with_children • us
10
Pros:

Location, breakfast staff all excellent

Cons:

Mattress leaned on one side so it was uncomfortable. Only desk chair in room so no place for 2nd occupant to sit and relax.

2026-03-10 • via Nuitee
S
Schwaderer • couple • us
10
Great helpful staff, breakfast could have lasted longer
Pros:

Proximity to t mobile center

Cons:

Tight parking spots, but it was okay

2026-03-07 • via Nuitee
A
Ashley • couple • us
10
Pros:

Nice, clean hotel. Staff were very pleasant and easy to work with

Cons:

I don’t have anything to say

2026-03-05 • via Nuitee
M
Marcos • extended_group • ar
10
2026-03-02 • via Nuitee
J
JTI-Vicki • solo_traveller • us
7
2026-02-12 • via Nuitee
D
Duncan • extended_group • us
7
2026-01-20 • via Nuitee
V
Vince • couple • us
8
Nice place... that fell short
Pros:

Staff was great, we had to take a different room with 2 beds because they were over sold on Kings. As two were block off for Maintenace or something like that - night manager could not figure it out completely. They adjusted our bill for the inconvenience. But still, why are you able to book something and not be able to get what you booked.

Cons:

The property is perfect for a stay at the Power and Light District just a 4-minute walk... But the hotel does not offer much else. Parking lot is super small - so get there early, if you want a spot. There is no indoor pool, or any other amenities really. The free breakfast is super disappointing, with a person that helps out with getting things prepared, or re stocked but offer no other help - like when the pancake area was not working correctly.

2026-01-19 • via Nuitee
M
MaLani • extended_group • us
10
2026-01-19 • via Nuitee
T
Tulika • family_with_children • us
8
2026-01-19 • via Nuitee
I
Ivan • couple • us
10
2026-01-19 • via Nuitee
R
Rachel • family_with_children • us
10
Pretty pricey for just 1 night.
Pros:

It smelled really good right when you walked in the door to check in. The facility was clean and tidy. Staff was super friendly. Our room was up on the 6th floor, it was a double queen bed room. Not a lot of space, but enough. We stayed because of the Lil Wayne concert at the T-Mobile center. It is a 2-3 minute walk across the street, which was really convenient. I would stay here again for convenience and the cleanliness, but paying $400 for 1 room, 1 night, and 2 parking passes is extreme in my opinion.

Cons:

I wish breakfast went later, maybe until 10 or 1030? It was hard to get up before 9am to get to breakfast.

2026-01-19 • via Nuitee
M
Mitchell • family_with_children • us
9
Overall exceeded our expectations
Pros:

Nice room. Good breakfast.

Cons:

$25 for parking was excessive

2026-01-19 • via Nuitee
T
Theresa • family_with_children • us
9
2026-01-19 • via Nuitee
S
Stacey • solo_traveller • us
10
Check in times late and check out times early
Cons:

Check in time

2026-01-19 • via Nuitee
J
Julia • family_with_children • us
9
2025-12-26 • via Nuitee
C
Cody • couple • us
9
Just what we needed for a weekend at T-mobile.
Pros:

Surprisingly good for a chain hotel, all the basics covered.

Cons:

A little pricey, but you can't beat the location if you have a to-do at T-mobile.

2025-12-25 • via Nuitee
J
Jamie • family_with_children • us
10
2025-12-24 • via Nuitee
A
APC-Ponge Awuor • extended_group • ke
10
Bliss in Downtown Jazz Capital of the World - Kansas City (KC)
Pros:

My six-nights stay at the Holiday Inn Express Kansas City Downtown was a pleasant and comfortable experience. The hospitality of the staff stood out from the moment of check-in... friendly, professional, and always ready to assist with a smile. The continental breakfast offered each morning was fresh and varied, providing a great start to the day with both hot and cold options. One small perk that made the stay even more enjoyable was the availability of complimentary coffee throughout the day, perfect for guests working or relaxing in the lounge. The hotel’s central location was another major advantage, with the Kansas City Convention Centre just about six blocks away, making it an easy ten-minute walk. The rooms were clean, quiet, and well-maintained, contributing to a restful stay after long conference sessions. Overall, the combination of excellent service, convenient amenities, and easy access to key venues made the stay highly satisfying and worth recommending.

Cons:

I did not like it that my Colleagues were nearly turned away simply because they had cash to pay and no money in their Bank Cards. They were finally made to pay a deposit of US$ 100 to be refunded on check-out. I also did not like it that the Hotel insisted on pre-authorising from my Bank Card, US$ 50 and promised to refund it to me, yet I have not even received it. This has been a tradition with all Bookings from this website, I never receive my pre-authorised monies back, meaning it is kept by the Hotel as an extra charge. I was also not impressed that my Colleagues paid the same amount as I paid for the 6 nights, yet I was being CHEATED by Booking Dot Com that as a Genius Level 3 Customer, I was receiving a 15% discount. Why then was I paying the same as those not getting the Discount? It means that the purported 15% Discount is never there and one can book DIRECTLY to the Hotel and pay the same amount rather than pay to Booking dot com.

2025-12-17 • via Nuitee
H
harvatin • family_with_children • us
1
2025-12-13 • via Nuitee
R
Rachel • couple • us
1
See above
Pros:

Breakfast was great. Staff at desk was rude when I asked if we could get the room we booked. I’ve already left a review with no call or email. If the room wasn’t available when I booked - I should have received some type of compensation or discount for a room we didn’t reserve. I had a son that had to sleep on the floor due to the booking issue.

Cons:

See above

2025-12-12 • via Nuitee