Rooms Hotel Kazbegi

Great location near Gudauri, but stay in Gudauri itself in heavy snow. Nice hotel, just needs better lighting and cleanliness

Had a very short stay at the Rooms Kazbegi hotel. But was a very warm and cozy stay for all the family.
Excellent views from the rooms and a nice wellness centre with heated swimming pool. Ms Nutsa at the front desk was extremely efficient with her work and made an easy check in process and check out.

The location of the property is absolutely stunning, offering breathtaking mountain views that truly make the stay memorable. The surrounding scenery and peaceful atmosphere are the main highlights and create a very special experience. However, the water boiler was extremely noisy and at times felt like being on board an airplane, which affected the overall comfort.

On the downside, both the Twin and Double rooms were quite small, with no space to open luggage comfortably. The rooms did not have TVs, the lighting was dim, and the balcony lacked proper lighting as well. The bathroom design was also disappointing—during showering, water spread across the entire floor. Considering the price paid, I expected a better room layout and improved amenities.

I wish I could write a good review for this hotel. We intentionally booked a three night stay during a private custom tour of Georgia and Armenia because of positive press and its good views. It is perhaps the most well known hotel to international travellers to the country. I'll start with the positives: the staff is incredibly hard working and, security guards excepted, unfailingly polite. The view from our room was indeed spectacular and it's a pleasure to watch the the sleeping volcano as the light changes from dawn to dusk.

I'll begin with what is really a minor quibble. I was somewhat disappointed by the decor. While there is an emphasis on local craft and products, the hotel is almost aggressively and intentionally international, and, as it's more than a dozen years old, at this point rather dated. Had it not been for the view, I would have thought I was at an urban chain hotel in any major American city. I couldn't help but feel that it was a missed opportunity to showcase its history as a Soviet era sanatorium.

The reason I'm compelled to write my first poor tripadvisor review is because the hotel is very obviously understaffed. Once again, the cleaners, waiters, and everyone were very well mannered and very hard working - all of them. There simply weren't enough of them to offer a proper standard of service to be expected at a hotel of this caliber. Priority was consistently given to large tour groups (most of them staying only overnight) over a couple like us. This made for a rather dull experience, as it was difficult to strike up a conversation with fellow guests. The management made minimal effort to offer programming or its own group activities. We waited well over an hour to receive drinks (let alone the food) during our final dinner (for which we had made reservations). It might have been two before we received food. The few odd couples seated near us had a similar baffled reaction as we watched a large tour group seated near us receive course after course while we waited and waited.

In short, I'm sure this is a lovely one night stay on a group tour. It is not a destination.

The view of the kazbek mountain range from the hotel is amazing, facilities like indoor swimming pool are good.

However the behavior of the staff at the restaurant is extremely poor. We asked for an omlette with veggies and they got us a plain omlette. We asked the server "Anie" if we can get something with veggies and she spoke in utter disdain "that's all the we have here". We asked for the manager and the staff nearby all started defending her. Her supervisor Tiel was also of not much help.

I'm a marriott bonvoy lifetime platinum member and have never come across such poor staff. Hoping the marriott team can do some mystery visits and review their operations and reconsider the staff or the partnership altogether.

An extremely disappointed guest who lost a little faith in the marriott institution

Our stay at Rooms Kazbegi was a mix of highs and lows. We were lucky enough to be upgraded to a valley view room, which was absolutely stunning - the view was breathtaking, and we could even see the church from our room! It was the perfect setting for our anniversary celebration.

However, the room itself was quite basic and could benefit from some maintenance. Unfortunately, the daily room cleaning was not up to the mark, and the floor was often left dirty.

Despite it being a lean period, the hotel was quite busy, and we found it challenging to find a table at breakfast every morning. The limited vegetarian options for breakfast were also disappointing.

On the plus side, the pool was a nice touch, and we managed to squeeze in a swim during our 2-night stay.

One major issue we faced was the language barrier, with most staff at breakfast unable to speak English, which made it difficult to communicate our needs.

Overall, our stay was pleasant, but there are definitely areas for improvement. We hope that the hotel will address these issues to provide a better experience for future guests.

Amazing place to stay for 1–2 nights. Breathtaking views and the best hotel breakfast I’ve ever had. The hotel is very clean, wonderfully warm despite the cold weather outside, and all the staff truly do their best. We had a badly broken shower in our room, so they upgraded us — it was wonderful, thank you.

You don’t even need any entertainment there — you can sit for hours just watching the mountains. There’s also a cute dog and a cat walking around the property from time to time, and it was lovely to spend some time with them.

However, the restaurant experience is very frustrating. You can see people struggling just to place their orders, and then the staff forget to bring the food afterward. Prices are extremely high, plus an additional 18% VAT, yet the service is nonexistent.

The magnificent view, wonderful experience. The best breakfast I’ve ever had. We wish we could stay for more days. We will definitely come back!

We stayed at Rooms Kazbegi with a group of friends and it was one of those stays you never forget. The moment we arrived, we were blown away by the view the mountains look unreal, especially in the morning light. The hotel has such a warm, welcoming atmosphere, with that perfect mix of modern comfort and rustic charm. We spent hours on the terrace just chatting, drinking wine and watching the clouds move over Mount Kazbek pure magic. The staff were super friendly and always ready to help with a smile. Great food, cozy rooms and an unforgettable vibe. If you’re traveling with friends, this is the kind of place that makes you slow down and just enjoy life.

Rooms Kazbegi had a great view but everything else was substandard. Busy tour group hotel. Super crowded no place to sit for breakfast and dinner. Food was nothing special. The worst thing was the dated dingy room, with a cramped bathroom and useless shower. The bed was 40 years old, guaranteed to have a sore back in the morning. Loud hallway with doors slamming and noisy drunks until late hours. Staff were generally too busy to be helpful or even polite. Not worth the higher price, look for nearby cabins that are newer and have the same view.

The hotel view is so amazing but the service is a bit disappointed. We are group of 3 people so on the check in time my extra bed was not yet added , the reception informed me that the house keeper will add later but it took an hours and I have to remind the reception again. When the housekeeper later came to my room , she was bit rude to set up the extra bed with bad manner speaking the local language which I don’t understand but knew from the body language and facial expression . The 2 pool staffs also not welcome as well.

The best thing from this hotel is the Amazing view.

I recently stayed at this hotel and had a pleasant experience overall. The staff were welcoming and helpful, making check-in and check-out smooth and efficient. The room was clean, comfortable, and had the basic amenities I needed for my stay. The bed was large and comfortable.

The location was convenient, with great views. The property felt safe and well-maintained. Breakfast was excellent.

Some areas could be improved, such as noise levels between rooms and the temperature of the water in the showers.

Overall, it was a comfortable and enjoyable experience, and I would consider staying here again in the future.

Fantastic overnight stay - lovely common areas with comfortable seats all over, incredible mountain and cathedral views, good big room with good extra chair, and the breakfast was the absolute best thing about the stay. This was the perfect place to launch a climb up to the Trinity Cathedral.

We had great time at the hotel, the hotel has an amazing view and the design is very beautiful and cozy. The wellness center is very nice, and the atmosphere overall at the hotel is superb

Great location, breathtaking views, breakfast was just superb

I arrived at Rooms Kazbegi with high expectations based on the photos online.

The views are indeed spectacular, but the hotel comes with too many downsides. The rooms are extremely noisy—you can hear footsteps from the room above, voices from neighbors, and people talking in the hallways. The tranquility I was hoping for simply wasn’t there.

The restaurant serves good food, but the service is another story. They seem severely understaffed, with barely one waiter trying to handle many tables. As a result, I had to wait nearly 45 minutes for my dish, and even longer just to get the wine list. Good food is completely overshadowed by poor service.

On top of that, what looked online like an exclusive retreat turned out to be an overcrowded, massive hotel. And of course, this is by no means a 5-star property, despite the impression you might get from its marketing.

In short, I would not return and cannot recommend it.

The views from the hotel are fantastic, with great facilities in the pool, sauna and gym. The breakfast was excellent, and the staff very friendly. The bedroom was spacious. Only criticism was that the bathroom was a little small, and the shower is not fully enclosed so it floods the room slightly.

Pros:
- Wonderful view from the room.
- The food was very tasty for breakfast.
- Nice location to walk directly to the natural mountains.

Cons:
- I stayed for three nights, and every day I asked for an extra bed but they ignored my request! The room was poorly maintained, as the shower was broken and couldn't mix hot and cold water easily. Some drawers were broken, and every day I had to ask and wait a long time to get my room cleaned.
- If you care about hygiene and are not familiar with dealing with animals, be careful, as this hotel may not be your best option because you might find animals in the buffet.
- There's a long wait for check-in.
- The staff are not friendly at all, especially in the restaurant. They lack professionalism; for example, they gave me a number to serve my omelette at my table, and after more than 30 minutes I had to follow up, but they didn't even know the status of my order number!

The hotel is very expensive comparing to the poor service they provide!

The views from the property are spectacular. The breakfast was “laid on”: chef cooking eggs; variety of salads & fruit including strawberries and varieties ham cheeses etc Even in bad weather there were board games and plenty of seating.

I had very high hopes for this hotel but it failed on many levels , cold room with heating that didn’t seem to work , a shower that was scolding hot or freezing cold impossible to mix , no cupboard for clothes just a few hangers and that’s it , rugs all around the hotel that were tripping hazards , slow restaurant service , just average food and breakfast.