Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful property
Great food
Cons:
Expensive for what you get
Uncomfortable beds
Inconsistent service in dining

Categories

Cleanliness
7.8
There were mentions of stained sinks and dead bugs in the room.
Service
9.3
Staff were very friendly and accommodating.
Location
8.8
Great location, very peaceful at times.
Room Quality
7.8
Some rooms felt tired with poor lighting and uncomfortable beds.
Amenities
8.8
Standard quality for this hotel tier.
Value for Money
7.3
It was considered expensive given the experience, especially for food.
Food and Beverage
7.8
Food was lovely but expensive, and some items were missing from the menu.
Overall Experience
8.8
Overall a pleasant experience but with some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:19

Property Description

Charming Hotel in Otterburn with Family Rooms

Luxurious Accommodation: William De Percy offers comfortable rooms equipped with modern amenities like a flat-screen TV, kettle, and free WiFi. The private bathrooms and 24-hour room service ensure a convenient stay for all guests.

Delicious Dining Options: Indulge in a tasty Full English/Irish breakfast at the on-site restaurant. The bar also offers a cozy spot to unwind with your favorite drink after a long day of sightseeing.

Relaxing Outdoor Spaces: Take in the serene surroundings at the hotel's garden and terrace, perfect for enjoying a peaceful moment or socializing with other guests.

Experience a delightful stay at William De Percy - book now for an unforgettable getaway.

Important information:

Le Petit Chateau is a very popular Wedding venue. Please note that the Gardens and private hire spaces within Le Petit Chateau are not accessible to Hotel guests when a Wedding is taking place. Please contact the Hotel to check prior to booking if you would like use of the Gardens during your stay. Dogs are welcome in one of our 11 Dog friendly rooms, please check with the Hotel prior to arrival if you would like to bring along your Dog, availability depending. Dog friendly rooms cannot be guaranteed without prior booking.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children up to and including 14 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 985 reviews
Cleanliness: 7.8
Service: 9.3
Location: 8.8
Room Quality: 7.8
Amenities: 8.8
Value for Money: 7.3
Food and Beverage: 7.8
Overall Experience: 8.8
A
andrew • couple • gb
10
2026-05-10 • via Nuitee
A
Ashwin • couple • gb
10
2026-05-10 • via Nuitee
N
Natasha • couple • gb
7
2026-05-10 • via Nuitee
M
Meganismint • extended_group • gb
10
Amazing
Pros:

Really friendly staff! The hotel was lovely and the rooms were lush! The village was nice too and the locals were friendly. The food in the pub was really nice!

2026-05-07 • via Nuitee
A
Andrew • couple • gb
8
Very nice , a little on the expensive side , both accommodation and food/drink
Pros:

Very quant and comfortable

Cons:

Food was expensive for the quality
Tv position in room was poor
Sharp metal studs on bathroom door , cut arm in two places , causing bleeding
I was given reduction on bill and was satisfied

2026-05-04 • via Nuitee
J
Jazmin • couple • gb
10
2026-05-04 • via Nuitee
J
Jacob • couple • gb
10
Beautiful hotel, slightly let down by some kitchen issues.
Pros:

The property, room and staff were perfect. Garden and seating with fire pits is a very nice location to have a drink. Perfect stay for couples.

Cons:

Slightly disappointed with food. Camembert served without enough focaccia - was charged extra £5 to be given enough bread to finish the cheese. Breakfast disappointing - paid extra £5 for bacon eggs benedict. One very small muffin, served with two teaspoons of hollandaise and two small slice of bacon. Staff very accommodating in getting more sauce. Could've done with one more staff member on bank holiday breakfast service - the two that were on were fantastic but very stretched, didn't get a second to breath.

2026-05-04 • via Nuitee
A
Anthony • solo_traveller • gb
7
Pros:

Nice location, good reception.

Cons:

Breakfast slow to be served, wrong multiple times. Beds low and uncomfortable.

2026-05-03 • via Nuitee
M
Michelle • solo_traveller • gb
10
Pros:

Lovely hotel in a lovely quiet location. The hotel had attention to detail with amazing gardens.

2026-05-03 • via Nuitee
B
bell • couple • gb
5
2026-05-01 • via Nuitee
M
Mark • extended_group • gb
10
2026-05-01 • via Nuitee
L
Lorraime • solo_traveller • gb
10
2026-04-29 • via Nuitee
S
Steven • solo_traveller • gb
10
All-round perfect
Pros:

Fantastic room, with copper bath. Lovely food. Very comfortable. Staff were very accommodating. Lovely garden and water feature. Not had breakfast yet but it looks great from the menu. Beautiful countryside location with lots of birds and lambs.

2026-04-28 • via Nuitee
G
Gary • solo_traveller • gb
5
Pros:

room and bathroom was nice but very tired.
enjoyed a walk round the garden

Cons:

lack of choice on the menu .
few dishes unavailable after finally making choices before ordering(eg no Ragu as stated for my wife and was not told this before ordering) ,No catch if the day available at all ,
chose 2 starters instead,prawns described as shell - on and we're actually head-on (not what we expected)seriously overpriced for what you get and we travel and dine out regularly .The lady who struggled to speak English on bar served my wife a pint of cider twice when we requested halves,don't know if this is a form of upsell .
place is very rough round the edges ,lack of TLC we think.

2026-04-24 • via Nuitee
H
Heather • solo_traveller • gb
10
2026-04-19 • via Nuitee
R
Rutherford • solo_traveller • gb
10
2026-04-18 • via Nuitee
P
Paul • couple • gb
9
Pros:

Amazing hotel, great decor, friendly staff great selection of food and drink, outside courtyard was lovely. Would highly recommend

Cons:

Bed was slightly uncomfortable

2026-04-08 • via Nuitee
R
Róisín • couple • gb
7
2026-04-08 • via Nuitee
A
Alison • couple • gb
10
Great stay and lovely setting for the wedding we attended
Pros:

Rooms were lovely

Cons:

Nothing

2026-04-04 • via Nuitee
J
James • couple • gb
10
2026-04-03 • via Nuitee