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Facilities
Property facilities
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Free WiFi
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24-hour front desk
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Luggage storage
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Concierge service
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Elevator
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Breakfast available (surcharge)
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Safe-deposit box at front desk
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Smoke-free property
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Tours/ticket assistance
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Airport transportation - pickup (surcharge)
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Banquet hall
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Wheelchair-accessible public washroom
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Wheelchair-accessible on-site restaurant
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Well-lit path to entrance
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities and Services
Enjoy complimentary wireless internet, concierge services, and a banquet hall. Room service, a restaurant, and a coffee shop are at your disposal along with a bar/lounge for drinks.
Convenient Facilities
Stay connected with free Wi-Fi, enjoy cable programming, and make use of the in-room minibar. Benefit from a business center, dry cleaning, and a 24-hour front desk. The hotel also offers a roundtrip airport shuttle for your convenience.
Prime Location
Within walking distance to Kisumu Clock Tower and The West End Shopping Mall, Sarova Imperial Hotel is ideal for exploring Kisumu. Easy access to Masai Craft Market and Kisumu Impala Sanctuary ensures you experience the best of the city.
Book now and elevate your stay at Sarova Imperial Hotel!
- No pets and no service animals are allowed at this property.
Property Policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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Guest type
Essential workers only - NO
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General
Professional property host/manager
Property policies
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Pets
Pets not allowed
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Children and extra beds
No rollaway/extra beds available
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Pets
Service animals not allowed
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Guest type
Essential workers only - NO
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General
Professional property host/manager
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Children and extra beds
No cribs (infant beds) available
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General
Gap period enforced between guest stays - 24 hours
Location
Guest Reviews
Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!
Great team
As always, our stay in Kisumu was excellent and welcoming by the staff. Pricey breakfast but very well done and prepared.(2,500 Kshs each). Lovely pastries at the coffee shop, if you are so tempted. Keep it up!!! Will be back, of course
Very welcoming, friendly and helpful staff. The food was great, and clean rooms.
Very highly recommend for bleisure. Very conveniently located, has all major amenities required for a City Hotel and service is quite professional and hospitality top notch.
Really comfortable stay
The staff are nice and many times the service was good. However, in few instances I had to wait a long time for a coffee or meal to be served, and the cleaning person threw away some medications from my side table. The gym is really not good.
Staff are professionally trained and offer excellent service and friendly support to guests. The hotel is very clean but the aircom in my room didn't work.
Great hotel! Professional and welcoming team.
The restaurant staff could do with some additional training on service. Food was brought separately so some had to start & finish before others started. Additionally, the food was just placed on the table for us to figure out whose food was whose. Waitress had to call others to help her use the card machine. They kept passing us to close windows & turned off lights without the courtesy to be excused etc. We had to wait over an hour for our room to be ready. Concierge staff was very kind & helpful.
Generally a good hotel. Only used the room and room service. Staff were excellent. Only thing I would say they should some mood lighting in the room for those that don’t enjoy overly bright lights. Enjoyed my one night stay
Check out time of 10 am is was too early especially if on holiday. Noon sounds better.
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The team members are what makes a stay here very enjoyable.
Very professional staff. Clean. Incredible food. Great deck for a sunset view! We will definitely stay here again.
Great food, great staff, and all around great vibes.
Conveniently located to all key amenities - banks, hospitals, shopping malls, airports, bus terminals, and key Government Offices. The Hotel has a very professional and delightful Staff, very clean facilities, and well-appointed rooms. The freshly prepared meals which are delicious and tasteful are the highest rating for the property.
A fantastic hotel with great staff. Everyone is so friendly and helpful. I highly recommend for anyone to stay there.
Nice brekki and everyone pays attention to fine details.
My stay was good and they were all friendly
Great hotel wiyh exceptional service!
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