Queen Margarette Hotel - Main

I searched for two rooms with two twin beds each and found the Queen Margarette in Dumoit. Upon arrival I was told that the room was only good for one person per room and that my only choice was to pay for the upgraded deluxe room with a view that included breakfast.

So I paid up and when we got into the room the view was overlooking the Emerald Garden restaurant so we can not open our curtains and expose ourselves to people eating in the restaurant! To make matters worse the music in the restaurant played on quite loudly past 10 pm. Saying that it’s a deluxe room is laughable.

The bathroom is quite shabby too, the grout was moldy and mildewed in some places. Some parts had cracks on grout and the vanity was sort of falling apart underneath. The shower curtain definitely should be replaced. The towels were not clean, white and fresh looking. They also need to be replaced.

Breakfast Friday was plated and not worth the P495 value that they seem to think it’s worth. The following day they did have a buffet breakfast because they admitted that there were enough people checked in that they cooked more food.

Our driver’s room was equally pathetic and noisy too. Mating cats sang their love song all night long.

To top off the poor experience, I realized that I got ripped off because the room rate displayed for our room was only P2,499 per night and I was charged P3,150 on top of the $107 I paid online. When I complained about it the attitude was basically “Sorry for the miscommunication but there’s nothing we can do. We will discuss it with the staff”. However, I learned that a friend had a similar bad experience the year before and she also complained about it. Obviously, they didn’t do anything to improve the place or guest experience.

Maybe it’s true that people don’t have much choice of hotels in Lucena but they shouldn’t rip people off. Anyway, I don’t think anyone else should suffer a couple of nights listening to cats caterwauling or nonstop music in a room with a “view” of a restaurant sold as a “deluxe” room.

I hope that realize that they are in the hospitality business and we expect a certain standard of cleanliness, quality and comfort

Traveled with seniors and this property was not “senior friendly”. Mold in rooms including bathroom which were in need of updates. Staff was trying to be helpful but they had limited resources.

Disappointing especially since we expected a comparable decent experience as QM in Downtown Lucena.

The reception looks good on entry but the rooms are something else.
Plaster coming off the walls
Blood stain on bathroom floor
Part off door frame missing from bathroom door
Bad odour from bed
Air con very noisy
In general room looked dated and very poorly maintained.
Breakfast.
Food stone cold staff didn't even try to keep it warm. It was unedible.
Wall paper black with mold under air-conditioning and peeling off the wall.
Staff
There are a lot of staff doing very little.
The only one we found helpful was the guard who assisted with our luggage and parking.

Please do yourself a favour - do not stay in this hotel! It advertises itself a "an exquisite taste of royalty in a boast of queenly recreational sensation right in the southern part of Luzon. Your vacation will surely expunge your worries of being away from home".... well guess what? It embarassed me to have brought my Australian friend to stay in this hotel! There was no hot water - and even the plumber cannot fix and apologies is not enough! They offered me to use hot water from kettle and a bucket... I should just have stayed home in my home village in that case. Truly embarassing hotel - no quality standard at all! Asked to speak to the Manager - cannot be found, asked us to wait! Unbelievable.

Staff are quite friendly, however, rooms management is below expectation

there was nice reviews for this hotel in other booking sites . I wasnt expecting much because after all this is not from a well known province with popular tourist spots. Just stayed here for a family event . We were given a room on the old building and gosh its a good thing I brought my own pillow case and blankets. Bath tub was leaking and towels are old and has holes . The bed was hard but I think I was able to sleep a little because I was too exhausted to complain and demand a transfer. The security was very lax everybody can just come and go. At least breakfast is decent . My parents from the next room says their bed smells like the bedsheet was not changed. Better stay in a new hotel along the same road for less hassle .

The W O R S T E V E R. This hotel was filthy. The entire place is in disrepair. The walls were filthy, the floors Washington, there was no shower curtain, the water took 15 minutes to get hot and we could not survive more than one night. We were happy to run away from this hotel and find a real hotel up the road. When we asked for our money back they offered us an upgrade. Upgrade from horrible is still horrible… Keep the money, no thanks.
Do you have other options in the areas such as hotel Rosita which is clean and roughly the same amount of money. You don’t have to stay in this type of Turkish prison surrounding.
The front staff was rude and arrogant and dismissive. I am happy never ever to go back to this hotel. I would suggest to anyone that wants to have a good night rest not to go to this disgusting, horrible place.

Friendly and helpful staff.

The staffs are helpful

Dissatisfied with the room. Bathroom not clean ie, sealant surrounding the bath is mouldy, not clean, shower curtain not white anymore seen better days. Should use disinfectant to make it brilliantly clean. When you shower , the water leaks to the side of the bath then to the floor. Toilet tissue holder not shiny. No hot water. Over all i am disappointed. Ome on QMHOTEL do something. Didn't took any picture i don't have a camera phone.

We checked in this hotel as VIP SUIT but all of a sudden the amenities and service was too disappointing the room wasn’t able to makeup as we expected,the water on the shower was too low flowing and the amenities wasn’t able to replenished,the food on the buffet was to minimal choices and worst all the food served was too dry and taste less

We enjoyed the stay. Hotel is clean, comfortable and food is good...only thing the buffet was cold. Suggest that the hot food be kept hot using the burners. The burners were there but not lighted.

No Internet

This property needs some major renovation. The bathroom door won’t close and the facility it’s self is old. The breakfast was in an open garden space and there are so many flies. The breakfast wasn’t enjoyable at all

The staff are very polite and the service is great. The food is great too!

They put us on a room without window, the water pressure was very very low with hardly any hot water😒😒

We had 2 rooms for 9 days.
We had ONE cleaning for the whole period.
Everyday we had to ask for towels, champoo and water.
In both rooms toilet and shower facilities where not working proberly.
Everything at the hotel needs maintenance.
We had all our money stolen from our room. Police where there and tryed to find out what happened. Although it is NOT the hotels faul at least “we are sorry” could have been given

Good

The location and it’s beautiful sorroun

I had to call the reception twice just to keep the annoying and disrespectful guests from singing and shouting at the hallway at 1130p. They woke me up from a peaceful sleep that I really needed. Reception couldn’t contain the peace that they should basically provide.