The Stratford Park Hotel & Golf Club

Wedding happening at the venus which we were not informed about noise going on late. Woken at 1am with people knocking on doors and shouting in corridor. Call reception and got Tesco answer message and no call back. Woken again at 3am as our room was above the kitchen by people talking and obviously cleaning up from the wedding. Plus large extractor by our window which was noisy. Might be a good wedding venue but not recommend if you just want a good nights sleep!!!

Two observations - this hotel has a 4pm check in time and a 10am check out time. When I turned up at 4.10pm to check in only to find the room wasn't ready I was not happy. In effect you have 18 hours occupation at the most. I was provided a complimentary drink whilst I waited but that isn't the point. How come it takes 6 hours to prepare a room? With regard to the room there was no way to turn on the radiator as it was a bit chilly and the sinks plug hole needed maintenance to let the water out faster. I did have breakfast in the morning which was acceptable.

The hotel it’s self was fine,the outside seating area was well done and the grounds overall were in great condition. however, the room it’s self smelt of cat pee which was most off putting I was only here for one night so didn’t feel the need to ask for a room change.

The room size was good and the bar staff again were very accommodating.

Overall the stay was fine just wish the smell wasn’t there.

When I arrived after 8 in the evening no one was on reception. I phoned the mobile number on a notice telling me this would get me assistance. My phone call went straight to voicemail. I had to wander around until I found the bar where there were two members of staff. I asked if I was in time for dinner and was told service would stop in a few minutes so I ordered dinner in a hurry before checking in. If I could have checked in when I arrived I wouldn’t have been so rushed to order dinner. The salad and chips were ok but I wouldn’t order the chicken schnitzel again. The room was clean enough apart from an obvious cobweb but the smell of hotel room freshener was very strong. After a bath (bathroom was reasonable, clean and everything worked and water was hot), I realised on going to bed that I could hear the thump thump from what was probably the plant room. I decided to lump it rather than dress and attempt to find someone who could change my room - it was gone 11 at night. Luckily I had ear plugs with me otherwise the noise would have been intolerable. The WiFi was also poor and dropped out for most of the night after I’d decided to update all the apps on my phone. Good job I didn’t urgently need to use an app that was stalled in waiting mode. Won’t try updating all my apps at once in a hotel again, so good life lesson.

Nice and clean,services good, but needs be more comfortable, as it was two beds together ,

The staff are very friendly and helpful.

Excellent hotel with a very good restaurant. A warm welcome and a comfortable room.

Very pretty, tranquil setting!

Booked a deluxe room with patio area (pet free) when we got there they sent us to our room and they had downgraded us to a normal deluxe room no patio area. We went to reception and was told they didn’t do pet free rooms with patios, I then said but those rooms are cheaper so they agreed to give us the difference back, if we hadn’t of said we wouldn’t of.
It would of been nice to of been told when booking or before we arrived that we had been downgraded
Room was also quite noisey with a loud boiler type noise in the night, bed very uncomfortable
Breakfast was ok but not much choice

We stayed just the one night as a stopover. We never ate at the hotel so can’t comment on that. We were 3 adults who booked the family room, which was very spacious & beds very comfortable. Unfortunately only 2 mugs & 1 packet of biscuits were provided with the tea & coffee. It was a very warm day & a fan was available in room, which was a blessing. The only downside was we had to close the windows as a wedding bash was in full flow & the band & loud music kept us awake until well after midnight. Cannot fault the room, apart from these little niggles & the location of the room being so close to the function room/rooms. Imagine it’s quite noisy most weekends.

Why would you stay in a premier in for £40 more when you can stay here ??

The staff went out of their way to be helpful and the choice at breakfast was very good.

Great stay, good yummy and staff mainly really helpful

It was a lovely stop over

Just one night stay with family en route to Holyhead. We arrived after 9 and had quick check in at bar, but were unable to have hot food (chef had gone home). Sandwiches were kindly offered. We made decision to get a takeaway but then had to eat this in our room which didn’t make sense when there was a quiet area near the lifts with suitable tables, etc. However, the worst thing was the banging just as we were trying to sleep (2 women stuck in the lift!). This did not get sorted quickly and there was further disruption when they finally were released. The toilets downstairs were a disgrace and some more thorough cleaning would be nice. (chair, toilet, etc). Bed was lovely and comfy and room size with hot drinks choice was good. Breakfast was fab. V little interaction with staff.

No AC, the room was very hot and the fan was not very powerful. The food was not nice at all. The Salmon and vegetables were dry and the onion Bhaji was burnt.

Peaceful country atmosphere with good facilities and comfortable bed.

Some faults with room. Bathroom pop up plug stuck. Light above bathroom mirror didn’t work. Door handle on wardrobe door about to drop off. Room was not serviced at all one day.

This establishment does not want hotel guests. We were treated terribly throughout our stay. While trying to leave in the pouring rain, my wife was rudely insulted, and when I asked the management team not to insult their guest I was physically assaulted by a member of staff.
I strongly urge Expedia to remove this hotel from their listings.

Perfect for a relaxing stay in the countryside.