Hotel Gran Palace

Hotels
8.1 (4317 reviews)
Paseo Huérfanos 1178 piso 10 , Santiago , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Location
Breakfast Quality
Service
Cons:
Cleanliness Issues
Room Size
Amenities Maintenance

Categories

Cleanliness
7.56
Some reviews mention issues with cleanliness and maintenance in different areas.
Service
9.03
Multiple reviews highlight friendly and helpful staff.
Location
9.07
Consistently praised for its central location and accessibility.
Room Quality
7.02
Rooms mentioned to be a bit small and needing modern updates.
Amenities
7.55
Amenities had mixed feedback regarding maintenance and availability.
Value for Money
8.01
Guests mention it being worth the cost for location and service.
Food and Beverage
8.56
The breakfast was generally received positively, but variety could improve.
Overall Experience
8.03
Overall a good experience with noted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:16

Property Description

Luxurious Accommodations
Hotel Gran Palace, located in the heart of Santiago, offers elegant air-conditioned rooms with modern amenities, including free WiFi, flat-screen TVs, and minibars.

Culinary Delights
Indulge in a daily buffet breakfast and savor traditional or international cuisine at the hotel's two restaurants. Unwind with a local cocktail at the bar for a truly authentic experience.

Convenience and Comfort
Benefit from meeting facilities, free parking, a 24-hour front desk, and luggage storage service. Explore nearby attractions like La Moneda Palace and Plaza de Armas, just a few minutes away.

Book your stay at Hotel Gran Palace now for a memorable experience in Santiago!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
Parking is located 3 blocks from the hotel and is free of charge.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.1
Based on 4317 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 7.02
Amenities: 7.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.03
M
María Graciela • solo_traveller • cl
10
Pros:

Excelente ubicación muy tranquila, excelente el servicio muy amables todos, la piscina spa y el desayuno 10 de 10.

2026-05-02 • via Nuitee
D
Dagmar Daniela • solo_traveller • de
8
Die Medaille hat 2 Seiten....
Pros:

Tolle Lage, sehr nettes Personal. Ich kam etwas zu früh und konnte trotzdem sofort auf mein Zimmer.

Cons:

Die Ausstattung des Zimmers war wirklich antik und bedarf dringend einer Modernisierung. Vorhangstange locker, keine Steckdose am Bett, Licht am Bett kann nicht vom Bett aus geschaltet werden, man muss aufstehen.

2026-05-02 • via Nuitee
D
David • couple • cl
10
Pros:

Bastante como y bonitas inhalaciones.

Cons:

Sistema de a/c a mi juicio mal posicionado tras de cortina, el único detalle que no me
gustó, en especial por el calor. Pero en general satisfecho.

2026-05-02 • via Nuitee
V
Valentina • family_with_children • cl
10
Pros:

Todo excelente, ubicación, instalaciones y desayuno.

2026-05-02 • via Nuitee
M
Marcela • solo_traveller • cl
10
Pros:

La atención ,el desayunl y la ubicación

Cons:

Eb la habitación El baño no tenia extractor y el lava manos se tapaba

2026-05-02 • via Nuitee
D
Domínguez • solo_traveller • ar
6
2026-05-02 • via Nuitee
1
13912985283 • couple • cn
8
员工友好，让人觉得很放松。
Pros:

早餐不错，服务也很好，员工也都很客气；酒店整体比较整洁，位置也很好，位置位于市中心，距离各景点都不远，出行很方便。

Cons:

我们这个房价可以赠送一些免费的瓶装水

2026-05-02 • via Nuitee
J
Joselyn • solo_traveller • cl
10
2026-05-01 • via Nuitee
T
Thomas • couple • dk
6
2026-05-01 • via Nuitee
R
René y Marisol • solo_traveller • cl
10
Pros:

El desayuno buffet es maravilloso

2026-05-01 • via Nuitee
V
Valeria • solo_traveller • uy
7
Pros:

La atención del personal
Fuimos por la maratón de Santiago y contemplaron el horario de la carrera para el desayuno y el checkout

Cons:

Olor a humedad en la habitación

2026-05-01 • via Nuitee
V
Víctor • solo_traveller • cl
7
Recomendable
Pros:

El lugar tiene muy buena ubicación. Es limpio y cómodo. El personal tiene buena capacidad para resolver los problemas.

Cons:

Tuve problemas con la cerradura de la puerta, lo cual fue solucionado pero igual me tuve que preocupar por la seguridad de mis artículos personales en mi ausencia. Un garzón del restaurant tenía muy mal genio, no fue muy amable en la atención de la cena.

2026-04-30 • via Nuitee
M
Mcsandi • solo_traveller • fr
8
Pros:

La piscine et le petit dejeuner sont incroyables !

Cons:

Les fenètres ne ferment pas entièrement et ne sont pas insonorisees, avec le bruit de la rue ça devient vite insupportable.
Il n'y a pas de parking direct, ce qui n'est pas du tout pratique avec valises et enfants.

2026-04-30 • via Nuitee
R
Rogerio • couple • br
9
Muito boa estadia
Pros:

Boa localização, Bom café da manhã.

2026-04-30 • via Nuitee
E
Evelyn • extended_group • pr
10
Location
2026-04-30 • via Nuitee
R
Ralf • extended_group • cr
10
Muy bien por que el personal era muy servicial
Pros:

Excelente comida de desayuno y cena en el Restaurant. Personal demasiado amable.

Cons:

Nada

2026-04-30 • via Nuitee
J
Juan • couple • co
10
Me gustó la atención, el desayuno, excelentes personas !
Pros:

Excelentes personas ! Muy buen hotel

2026-04-30 • via Nuitee
M
María consuelo • extended_group • cl
10
2026-04-29 • via Nuitee
E
Enzo Eduardo • family_with_children • cl
10
Pros:

Destino y personal muy amable

2026-04-29 • via Nuitee
C
contreras illanes • couple • cl
9
Pros:

La ubicacion

Cons:

Cuando intente reservar por teléfono, me informaron que no había disponibilidad, pero por vía digital logré reservar.

2026-04-28 • via Nuitee