Grand Diamond Hotel Trinidad

For myself, the room was booked/confirmed on booking.com, for a 2 bedded room. When we got there, there was no reservation. They had a room, with one bed, which was fine, however we were charged for the bigger room. I contacted the manager who was to send the refund difference via pay pal, but never received it.

The water in the shower was barely warm rather than hot.

Rooms can be cleaner, especially the bathroom. There was an used soap in the shower.

Colazione rumore

Upon arrival at the hotel.. the door was locked, the driver was kind enough to wait outside while he tried to contact an employee who eventually opened the door of the facility. No security was present on the premises also which was a bit worrying at that time of night.

No toiletries provided except soap, no hairdryer. possible could have asked reception but closed by time I washed hair.
Could not see out window as small and stained glass, a few of the fittings needed tightening . No Artwork.
Milk to go with the tea and coffee.

The hotel advertised amenities that they do not offer. Unfortunately, the actual condition of the room was far below what was advertised.

The toilet had visible stains, the shower holder was rusty, and the faucet was dirty and mouldy. The room smelled stuffy and unclean. There was no breakfast included, no slippers or robe, and the towels were washed out and worn. The minibar was misleadingly advertised—there was no minibar service, only two small bottles of water placed haphazardly in the fridge. The electric kettle appeared dirty and unhygienic. The staff wasn't very friendly and there was no one stationed at reception to open the remote buzz doors and provide other assistance. I was left standing outside for 5 mins trying to get attention from anyone in the building.

Overall, the facilities did not meet basic cleanliness standards nor match the advertised description, which was disappointing and misleading.

Nothing

I don't like to bathroom facilities they should be put new towels

Ich habe ein Deluxe-Doppelzimmer über Booking.com gebucht. Der angezeigte Preis betrug 110,38 €, tatsächlich wurden mir jedoch 117,03 € abgebucht. Auf meine Nachfrage hin teilte das Hotel mit, dies liege an einem extra hoch festgesetzten Wechselkurs von Trinidad-Dollar zu US-Dollar. Für mich wirkt dies wie vorsätzliche Täuschung, da der Kunde im Vorfeld nicht transparent informiert wird – ein Verhalten, das ich als absolut inakzeptabel empfinde.

Darüber hinaus weigert sich das Hotel trotz zweifacher Aufforderung, eine ordentliche Rechnung auszustellen. Als Gast erwarte ich, dass Buchungen korrekt abgerechnet werden und dass Rechnungen bei Bedarf bereitgestellt werden. Die mangelnde Kooperation des Hotels in diesem Punkt ist sehr enttäuschend und entspricht keineswegs professionellem Kundenservice.

Insgesamt waren Preisgestaltung und Service extrem unprofessionell und kundenunfreundlich, weshalb ich nur 1 Stern vergeben kann. Ich kann dieses Hotel unter diesen Umständen nicht empfehlen.

Front desk person ( ? Indian origin middle aged woman late evening of Jan 16, 2026) was hostile, rude, made the checkin experience poor, is not projecting a desirable image of the hotel.

Place is rather basic, no curtain over back window looks over adjacent property,

Small place. Nothing around. Expensive

Everything