MGM National Harbor

I am a platinum member with mgm and have been going there for a while now , but the amount of homeless people in there is starting to get ridiculous. I had 4 people come up to me and ask for money. Why in the world would I give someone money after losing a ton of money in slots . They let everyone in the casino. They need to clean this up or I will take my business elsewhere.

I had a great time at the Kem and Leela James concert held last night. My partner needed a wheelchair escort. Security was prompt and attentive to my partner's needs. We were escorted to the theater from the casino and back to the parking lot after the concert.

We stayed at MGM National Harbor the day after New Years and although the hotel was very nice, they pump in a signature scent that is so overwhelming. As an asthmatic and a person who is chemically sensitive, I was sick from the minute I walked into the lobby, so much so that I couldn't even bear to stand there while checking in. The overpowering perfume smell wafts through the corridors of the hotel relentlessly. I don't know if they pump the smell into the rooms but being in the room, while beautiful, was not much relief. I had a constant migraine and could smell the scent on my clothes and in my hair, making me sick the entire stay. I even had to leave the casino after about 15 minutes because I could smell the scent being blown in from the vents and mixed with the heat in the casino I almost passed out. The hotel is beautiful and it's nice to not smell smoke but the overwhelming signature scent that this and many hotels use are too strong, especially for patrons who a chemically sensitive. I will not be able to stay again.

The lack of dining options was a major disappointment, and we had an issue with check-in. I was charged twice for one night, and no one could help me - they simply had no idea how to help me deal with this issue- it was like they had never seen such a thing happen. Thank goodness I used my Amex card and had to file a dispute about the additional charge.

The food choices were very few, and all were very heavy and greasy. The Ginger was amazing! I will give them 5 Gold Stars and recommend them to anyone who visits this hotel. We were there for 4 days, so we didn't want to eat there every night.

There seems to be a disconnect between the staff who work in the casino and the actual hotel, as if someone who worked at the hotel would struggle to tell you about the restaurants. There is a small food court area called The National where you can get burgers, fries, pizza, and sandwiches. There is a restaurant there; Diablos avoid this place. It wants to be a Mexican restaurant, but falls horribly short. The salsa is basically tomato soup with hot sauce, and the tacos were terrible.

The beds and room cleanliness were exceptional. The casino was fun, but you are quite a distance from any touristy area, so Uber or a taxi will be your best bet. I would like to add that Uber will struggle to get you to the airport in the mornings. The bellhop was super at getting us a taxi to the airport, which we shared with a lovely guest.

It was different for us; as a couple who go to Vegas several times a year and travel a lot, this was very disappointing. I hate leaving reviews like this, but as someone who does travel, I would like to know what to expect when I get there. Will I ever stay here again? Not likely. Sorry.

MGM offers the best amenities, I.E. SPA, dining. The rooms are very clean and organized for rest. They offer a wide variety of reataurants.

I enjoyed my stay, good clean room, friendly staff. Casino and restaurant great. Recommend going to Gingers. I have coming here for years and never had a bad experience. Location is great to visit the harbor.

This hotel delivered an excellent overall experience from start to finish. The rooms were exceptionally clean, well maintained, and very comfortable throughout the stay. The staff stood out as genuinely friendly, professional, and eager to help at every interaction. Getting in and out of the hotel was effortless, making travel days smooth and stress-free. Check-in was completed online, yet the front desk team was still welcoming and readily available for any questions or needs. Their attentiveness added a personal touch despite the convenience of digital check-in. I would gladly stay here again and highly recommend it to anyone looking for comfort, efficiency, and great service.

We attended the Earth, Wind and Fire concert on Saturday, December 13, 2025. Which of course was OUTSTANDING! Prior to the show, we had dinner at the Voltaggio Brothers Steak House. The service there is a little slow. I had the Lamb Chops with mash potatoes. The Lamb Chops were just okay. But the mash potatoes were excellent! We booked a king suite and stayed overnight. Unfortunately, there were several issues (no heat, no hot water, flashing green light on the smoke detector) with our suite. Upon checkout I did bring these issues to the attention of the front desk. Fortunately, I had the pleasure of speaking with the Hotel Operations Manager (Mr. Ronny Gedeon). Who addressed and resolved all my issues with our suite.

We checked in and were pleased with the room until we realized that we could not store our own food and drink in the mini fridge in the room. It was stocked full of drinks from the resort with no ability to fit anything else in there. There was even a note that said that we would be charged a fee if we tried to put anything in it. This is the dumbest thing I've seen in a hotel room with a mini-fridge, in a long time. Then, at the end of the stay I wanted an hour or so longer in the room and asked for a later checkout. They said no. I am a Marriott Platinum member. Obviously Marriott members and their status do not mean anything to MGM. I realized that they have their own rewards program, but if they are partnering with Marriott, they should be prepared to offer some of the same benefits. Also, I should mention that only half of the restaurants were open when we stayed, granted it was a Tuesday night, but during the holiday season. It sure would have been nice to have a decent restaurant to eat at...we tried the Tap...it was horrible. We'll never stay here again.

I had a most wonderful and peaceful stay at MGM. From the moment I arrived, the staff was friendly, professional, welcoming and helpful.

The room was clean, comfortable and well maintained, with everything I needed for a relaxing stay.

Housekeeping did an excellent job and the overall atmosphere was quiet and pleasant.

I would definitely recommend the hotel to anyone looking for comfort, cleanliness, and great customer service. I always look forward to staying at MGM.

We had an amazing time! The location is easy to get too. The hotel was beautifully decorated for the holidays! The room was clean and spacious.

This is an amazing property, mainly due to the amazing staff and variety of stores and the entertainment venture. What I will say is the rooms need a lot of work. I had an entry level room and although I could see the room had the potential to be luxury, the furniture and fixings clearly showed wear and tear. Cracks, warped walls, over-used towels, stains in carpet, and unclean shower slates. The room was spacious though, had a fee for use mini bar, decent beds, and even an option to have an connecting room.

Front desk staff Pertrisha and Dreana were very polite and professional and assisted with my questions.

I may return, and see how a higher room category looks since the location is perfect for Events at the venue located inside.

We attended the Earth, Wind and Fire concert on Saturday, December 13, 2025. Which of course was OUTSTANDING! We booked a king suite and stayed overnight. Prior to the show, we had dinner at the Voltaggio Brothers Steak House. The service there is a little slow. I had the Lamb Chops with mash potatoes. The Lamb Chops were just okay. But the mash potatoes were excellent! We booked a king suite and stayed overnight. Unfortunately, there were several issues (no heat, no hot water, flashing green light on the smoke detector) with out suite. Upon checkout I did bring these issues to the attention of the front desk. Fortunately, I had the pleasure of speaking with the Hotel Operations Manager (Mr. Ronny Gedeon). Who addressed and resolved all my issues with out suite.

Great 3 nights at MGM National Harbor. The holiday decorations were beautiful and it just made the whole lobby area festive! We stayed in a corner executive room and it was large enough to have our own space. Casino is non smoking, which makes it better than Vegas. I wish the restaurants were open early in the week- would have loved to go to the Italian restaurant. We did love Voltaggio! Room service menu wasn’t great. Other than food options, this is a great resort.

The MGM National Harbor is one of my favorite places to stay. Its a nicely designed property and has an excellent concert venue. But the dining experience is terrible. Let's start with the Ginger Restaurant, where the bad Soy Sauce ruined the tasteless Pineapple Fried Rice. I ordered the curry chicken, and they should have left it in the kitchen, just bad food overall. Thank goodness the Voltaggio Brothers Steak House was closed and save people from that poor eating experience, because I had a business dinner there and the steak was tough. The National Market eating zone delivered more overpriced tasteless food and it showed because the place looked like a ghost town. If you are hungry, please stay away from Zizi's Pizza - cold, bland tough pizza. Pappas Crabcakes are stale, they are not serving what they are promoting, and Bread + Butter knows how to ruin a good breakfast. I started staying at this property on Labor Day Weekend with my family. The last three times has been on business, but I cannot take the food quality anymore.

You can't be an establishment with entertainment, fine dining, and then come up to a serene sleep in a beautiful corner suite!

The entire staff of the hotel was friendly and helpful. The facility was awful - stained furniture, no restaurants open

Location was convenient, especially with free parking. The atmosphere was great, the rooms were Amazing. The only rude person was the parking guy... maybe he was just feeling to cold to be courteous (it was cold outside), everyone else was kind and helpful. I would recommend MGM 👌 😌 🙂

Had a wonderful stay and the ease of check-in. The staff through out the entire Hotel was very courtesous to me and my wife.

The rooms were beautiful, friendly staff, and very professional. I had a great time at the MGM and would definitely stay again. Also recommend this hotel