Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional Service
Beautiful Rooms
Cons:
Breakfast could be improved
Temperature issues in the room

Categories

Cleanliness
9.29
Guests noted a very clean environment throughout their stay.
Service
9.86
Service was highlighted as exceptional, with several mentions of staff going above and beyond.
Location
9.3
The location was praised, offering easy access and great views.
Room Quality
9.45
Rooms were described as beautiful and well-equipped.
Amenities
9.58
Amenities such as the pool and bar were well-received but minor issues with safety protocols were noted.
Value for Money
8.74
Some guests felt the price was justified by the experience, while others found it slightly high.
Food and Beverage
9.29
Food quality and variety were highly praised, but breakfast could be improved.
Overall Experience
9.66
Overall, guests had an exceptional experience marked by hospitality and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:56

Property Description

Luxurious Spa Center and Swimming Pool: Indulge in relaxation at the spa center with rejuvenating beauty treatments and saunas, followed by a refreshing dip in the swimming pool.

Elegant Rooms with Panoramic Views: Unwind in stylish rooms equipped with modern amenities, offering breathtaking views of the city skyline, ensuring a comfortable and memorable stay.

Convenient Location for Business and Leisure: Located in the heart of Nur-Sultan's business center, with easy access to popular landmarks like Bayterek Monument and Nurzhol Boulevard, making it ideal for both business and leisure travelers.

Book your stay at Ritz Carlton Astana now for a luxurious and unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TSE

Location

Guest Reviews

9.4
Based on 1227 reviews
Cleanliness: 9.29
Service: 9.86
Location: 9.3
Room Quality: 9.45
Amenities: 9.58
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.66
O
Olga • couple • gb
10
2026-08-08 • via Nuitee
M
Marko74 • solo_traveller • si
10
Amazing hotel
Pros:

Great hotel with great location and staff. Beds were extremelly comfortable.

Cons:

I liked everything

2026-08-08 • via Nuitee
D
Damir • couple • kz
9
2026-08-07 • via Nuitee
N
Nursultan • couple • kz
10
2026-08-05 • via Nuitee
S
Shyngys • couple • kz
8
2026-08-04 • via Nuitee
Асемгуль • couple • kz
10
2026-08-03 • via Nuitee
M
Meruyert • couple • kz
10
2026-08-03 • via Nuitee
Вячеслав • couple • kz
10
Всё очень понравилось, сервис, номер, завтрак, постель просто мечта (матрац, одеяла и подушки и хрустящее постельное бел
Pros:

Рядом Байтерек, остановка Лрт, просто можно прогуляться вблизи

2026-08-03 • via Nuitee
D
Diana • couple • kz
10
Всю ночь дергали персонал и рум сервис не отказывал нам вообще)
Pros:

Все было классно, рум сервис не оставляли нас без внимания, спасибо большое Ринату за понимание, доброту, улыбчивость.
Отдых прошел замечательно, номера чистые, персонал душки👍

2026-07-24 • via Nuitee
Светлана • couple • kz
10
Все супер
Pros:

Отличное расположение, отличный спа и бассейн, идеально чисто в номере, комплимент от отеля фрукты и открытка, из окна прекрасный вид .

2026-07-24 • via Nuitee
F
Farhaj • solo_traveller • ae
10
2026-07-23 • via Nuitee
A
Anton Ouryvaev • couple • il
10
Pros:

Расположение отеля в самом центре города, в пешей доступности до многих достопримечательностей. Персонал отеля очень вежливый и обходительный. Отмечу высокий уровень отеля по всем критериям.

Cons:

Цены в ресторане отеля или стоимость обеда в номере довольно высокие- около 100 евро на двоих за один раз.

2026-07-23 • via Nuitee
G
Gaisha • solo_traveller • kz
10
Pros:

Завтрак - отличный , разнообразный и с хорошим сервисом.

2026-07-22 • via Nuitee
S
Sergei • couple • ru
10
2026-07-22 • via Nuitee
M
Michał • couple • pl
10
2026-07-21 • via Nuitee
E
Elena • couple • ru
9
2026-07-21 • via Nuitee
A
Abdurrahım • couple • kz
10
Otel cok rahat ve beklentimizi fazlasiyla karsiladi konfor ,guvenlik temizlik hersey cok iyiydi.
Pros:

oteldeki yiyecek icecek fiyatlari otal oda fiyati oranlamasina gore ve cevredeki restoran ve cafelere gore cok pahaliydi

Cons:

Konaklama temizlik konfor hepsi cok guzeldi . otel konaklama olarak verdigimiz paranin karsiligini verdi ama F&B fiyat performansi olarak ayni seyi soyliyemem. oran olarak ve cevreye gore sanki biraz daha asagi cekilebilir

2026-07-21 • via Nuitee
A
Adil • couple • kz
4
2026-07-20 • via Nuitee
I
Irina • family_with_children • kz
9
Pros:

Завтрак просто превосходный! Персонал очень приветливый! Сервис на высшем уровне. Спа это отдельный восторг! Расположение отеля прекрасное.

Cons:

Не понравился шум из клуба рядом с отелем, до 3-4 утра долбит музыка, даже с закрытыми окнами дискомфортно и очень шумно. И постель очень теплая, не по сезону.

2026-07-20 • via Nuitee
I
Issenova • solo_traveller • kz
7
2026-07-20 • via Nuitee