Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Exceptional Service
Beautiful Rooms
Cons:
Breakfast could be improved
Temperature issues in the room

Categories

Cleanliness
9.29
Guests noted a very clean environment throughout their stay.
Service
9.86
Service was highlighted as exceptional, with several mentions of staff going above and beyond.
Location
9.3
The location was praised, offering easy access and great views.
Room Quality
9.45
Rooms were described as beautiful and well-equipped.
Amenities
9.58
Amenities such as the pool and bar were well-received but minor issues with safety protocols were noted.
Value for Money
8.74
Some guests felt the price was justified by the experience, while others found it slightly high.
Food and Beverage
9.29
Food quality and variety were highly praised, but breakfast could be improved.
Overall Experience
9.66
Overall, guests had an exceptional experience marked by hospitality and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-19 17:56

Property Description

Luxurious Spa Center and Swimming Pool: Indulge in relaxation at the spa center with rejuvenating beauty treatments and saunas, followed by a refreshing dip in the swimming pool.

Elegant Rooms with Panoramic Views: Unwind in stylish rooms equipped with modern amenities, offering breathtaking views of the city skyline, ensuring a comfortable and memorable stay.

Convenient Location for Business and Leisure: Located in the heart of Nur-Sultan's business center, with easy access to popular landmarks like Bayterek Monument and Nurzhol Boulevard, making it ideal for both business and leisure travelers.

Book your stay at Ritz Carlton Astana now for a luxurious and unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TSE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for KZT 11,000 per person per night when using an existing bed.
    People 3 years old and over stay for KZT 22,400 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 1113 reviews
Cleanliness: 9.29
Service: 9.86
Location: 9.3
Room Quality: 9.45
Amenities: 9.58
Value for Money: 8.74
Food and Beverage: 9.29
Overall Experience: 9.66
A
Aidana • couple • kz
10
Pros:

Все

2026-04-02 • via Nuitee
N
Nurbek • couple • kz
10
Pros:

Все было замечательно!

2026-04-01 • via Nuitee
M
Maxim • family_with_children • ru
9
Рекомендую
Pros:

Все было отлично, неожиданно высокий сервис. Прекрасный ремонт. Отличное месторасположение

2026-04-01 • via Nuitee
S
Sabrina • family_with_children • gb
10
2026-03-31 • via Nuitee
K
Kuanysh • couple • kz
10
2026-03-30 • via Nuitee
Маулен • solo_traveller • kz
10
2026-03-24 • via Nuitee
V
Vadim • solo_traveller • ch
9
2026-03-24 • via Nuitee
M
Maksim • extended_group • ru
10
2026-03-22 • via Nuitee
A
Anastasiia • solo_traveller • ru
10
2026-03-19 • via Nuitee
A
Alexandr • couple • kz
10
2026-03-18 • via Nuitee
Екатерина • couple • kz
10
2026-03-17 • via Nuitee
N
Nadia • solo_traveller • it
10
Pros:

Lo staff il cibo la camera la posizione ,il miglior servizio mai ricevuto in un albergo di pari livello al mondo

2026-03-16 • via Nuitee
D
Dauren • solo_traveller • kz
10
2026-03-16 • via Nuitee
A
Aidana • couple • kz
10
2026-03-15 • via Nuitee
A
Assel • couple • kz
10
2026-03-14 • via Nuitee
A
Aleksandra • couple • fr
10
Pros:

Это самый дружелюбный и доброжелательный персонал,которого я встречала.Благодарим вас за такой теплый прием,вы замечательная команда!Успехов вам!Невероятный завтрак!Отличный сервис!Супер удобная кровать!Классный спа!Рекомендую!Во всех трёх ресторанах очень вкусно!Супер!

2026-03-14 • via Nuitee
A
Anar • couple • kz
10
Спасибо Арайлым на ресепшене и Амелии/Лилии из команды клубного лаунджа за прекрасные впечатления от отдыха ❤️
Pros:

Радошие персонала, чистота и отличный спа

2026-03-14 • via Nuitee
V
Vera • couple • ru
10
Pros:

Расположение, очень удобно до всех нужных локаций. Высокий сервис и заботливый персонал. Наличие хороших ресторанов в отеле.

Cons:

Не продумана система поддержания чистоты в туалете, а именно нет гигиенического душа, автоматического очистителя, ершика и прочее.

2026-03-12 • via Nuitee
D
Dmitry • couple • ru
10
2026-03-12 • via Nuitee
Денис • couple • kz
10
2026-03-10 • via Nuitee