Shah Palace Hotel

Hotels
7.9 (330 reviews)
Ulitsa Koenkozova 110 , Bishkek , kg
+996 508 997 799

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Housekeeping issues
Breakfast quality

Categories

Cleanliness
6.86
Housekeeping issues noted; inconsistent cleaning of rooms.
Service
8.83
Friendly and helpful staff praised in multiple reviews.
Location
8.87
Well-located near cafes, restaurants, and attractions.
Room Quality
7.32
Spacious but some comments on being a little outdated.
Amenities
7.85
Basic amenities provided, breakfast has room for improvement.
Value for Money
8.31
Overall reasonable cost for the location and services.
Food and Beverage
7.36
Breakfast quality noted as below expectations.
Overall Experience
7.83
Good stay overall despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:55

Property Description

Luxurious Accommodation
Experience comfort and style at Shah Palace Hotel, situated in the heart of Bishkek. Each room is equipped with modern amenities like a TV, air conditioning, and a refrigerator. Enjoy the convenience of a private bathroom with complimentary toiletries and a stunning city view from your window.

Convenient Facilities
Our hotel boasts a 24-hour front desk, a cozy bar, and luggage storage for your convenience. Stay connected with free WiFi access throughout the property. Forget about parking hassles as we offer complimentary parking for guests.

Prime Location
Located just a short walk from Alato Square and Bishkek Park Shopping Center, Shah Palace Hotel is the ideal choice for travelers looking to explore the vibrant city. With Bishkek Train Station only 3 km away, and Manas International Airport a mere 30 km distance, your journey to and from the hotel is made easy.

Book now to experience luxury and convenience at Shah Palace Hotel.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: FRU

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free public parking is possible at a location nearby (reservation is needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 5 years old stay for free when using an available extra bed.
    People 6 years old and over stay for US$10 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.9
Based on 330 reviews
Cleanliness: 6.86
Service: 8.83
Location: 8.87
Room Quality: 7.32
Amenities: 7.85
Value for Money: 8.31
Food and Beverage: 7.36
Overall Experience: 7.83
D
Dietmar • extended_group • at
9
2026-07-23 • via Nuitee
M
Mayor • couple • gb
3
Great facilities, the receptionists were lovely but unhelpful
Pros:

Lovely hotel! Free breakfast and complimentary teas in the hotel room

Cons:

My friend left her camping mat and glasses there and they said they weren't there and couldn't find them. They absolutely were there and the staff were unhelpful - her glasses are prescription so has to resume her trip with no glasses

2026-07-22 • via Nuitee
M
Majed • couple • sa
5
Below average
Pros:

Nothing.

Cons:

No help with luggage.

2026-07-21 • via Nuitee
A
Alfiia • solo_traveller • ru
4
2026-07-18 • via Nuitee
S
Sergei • solo_traveller • ru
10
2026-07-18 • via Nuitee
A
Alexander • solo_traveller • de
8
2026-07-16 • via Nuitee
X
Xenia • solo_traveller • de
10
Great hotel with kind and helpful staff
Pros:

Great hotel with an excellent location! The staff were incredibly kind and helpful. They even changed my room because my neighbors were very noisy and allowed me to leave my luggage after check-out, which I really appreciated. The breakfast and facilities were also great. Everything was handled with care, and I felt very welcome. I would definitely stay here again!

2026-07-12 • via Nuitee
A
Aleksandrs • solo_traveller • lv
8
Pros:

Местоположение отличное. Завтрак хороший, не богатый, но для меня было достаточно. Отель соответствует ожиданиям.

Cons:

Если бы была лампочка над столом, то это бы помогло по вечерам в работе.
Также маловато розеток в номере. Не разобрался с телевизором, так и не смог включить каналы. Была бы инструкция - было бы лучше.

2026-07-04 • via Nuitee
в интернете • solo_traveller • ru
10
2026-07-01 • via Nuitee
Z
Zuchra • couple • kz
10
Pros:

Очень хорошее обслуживание. Рекомендуем . Рядом все что нужно . Рестораны, кофейня

2026-06-30 • via Nuitee
A
Anna • couple • kz
10
Pros:

Отель 10/10. Очень красиво, чисто и комфортно. Кровать удобная, мягкая, спалось отлично. В самом центре города. Завтраки включены, за такую цену номера просто подарок. Лифт есть, нести чемоданы не нужно на этаж. В номере кондиционер, холодильник, чайник, полотенца, стаканы и т.д., всё нужное есть. Очень понравилось.

2026-06-28 • via Nuitee
B
Bektursun • family_with_children • kg
10
2026-06-27 • via Nuitee
M
Muhammad • solo_traveller • pk
10
2026-06-26 • via Nuitee
A
Anne • extended_group • gb
7
Good hotel - that needs to change the transportation company they work with - and they will
Cons:

The taxi booked through the hotel at 5.30 am on a Sunday was constantly excessively speeding. When the odometer hit 145km/h I felt unsafe and had to firmly signal that he needed to slow down. It is very important to add that I fed this information to the hotel - and they have been extremely apologetic, were unaware and promised to take the issue up. Although it was a ' short night before departure ' hotel - it tainted the otherwise very friendly staff and clean spacious room.

2026-06-26 • via Nuitee
• solo_traveller • ee
10
2026-06-26 • via Nuitee
G
Geert • solo_traveller • be
5
Pros:

Hotel is ok.
Goed ontbijt en propere kamers

Cons:

Er werkt daar man van bewaking die je heel de tijd bedreigend zit te bekijken.
Zit je op terras dan komt hij buiten luid met zijn telefoon Russische videos te kijken. Irritant
Zit je binnen dan zit hij je aan de receptir gans de tijd gade te slaan. Heel intrusief en irritant.
Wifi werkt op kamers niet goed

2026-06-25 • via Nuitee
احمد • extended_group • ir
10
2026-06-24 • via Nuitee
D
Dorota • couple • pl
10
Pros:

Everything was ok :)

2026-06-21 • via Nuitee
גמרניק-ישר • couple • kg
6
Pros:

Отель находится в самом центре города. И был неплохой завтрак.

Cons:

Полное несопоставление цены и качества, коллектив не знает что такое сервис, матрас в на кровати был одним из самых худших

2026-06-12 • via Nuitee
A
Artur • solo_traveller • pl
9
2026-06-06 • via Nuitee