Hyatt Place Santa Cruz

Hotels
•
Hyatt Place
8.6 (1084 reviews)
407 Broadway Ave , Santa Cruz , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Comfortable rooms
Good amenities
Cons:
Odors in hallways
Hot tub absence
Carpet stains
Loud alarms in the night

Categories

Cleanliness
8.18
Cleanliness was positively noted, but occasional strange odors were reported.
Service
9.15
Staff were frequently described as friendly and helpful across multiple reviews.
Location
9.19
Multiple reviews praised the hotel's great location near dining and attractions.
Room Quality
8.64
Rooms were generally comfortable; however, some noted the need for updates.
Amenities
8.67
The hotel offered good amenities, although a hot tub was missed.
Value for Money
8.13
Good value, but some guests felt certain services were overpriced.
Food and Beverage
8.18
Breakfast was mentioned as tasty but inconsistent quality was noted.
Overall Experience
8.65
Overall positive experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Luxurious Amenities
Hyatt Place Santa Cruz offers a range of luxurious amenities including an outdoor swimming pool, a fitness centre, and a hot tub. Guests can relax and unwind in style during their stay.

Convenient Location
Conveniently located just 1.4 km from Santa Cruz Beach, this 3-star hotel is close to popular points of interest such as Seabright State Beach and Santa Cruz Beach Boardwalk. The ideal location for both leisure and business travelers.

Modern Comforts
Each room at Hyatt Place Santa Cruz is equipped with modern comforts such as air conditioning, a flat-screen TV, and free WiFi. The hotel also provides private parking, a 24-hour front desk, and a sun terrace for guests' convenience.

Experience luxury and comfort at Hyatt Place Santa Cruz. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 19 per day.

Location

Guest Reviews

8.6
Based on 1084 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.65
D
Duck • couple • us
10
Pros:

The valet wasn’t just valet the drivers were super nice and professional. Very much a personal service.

The front staff were always welcoming and greeted us as we left and returned.

The fire pit was super fun!

2026-03-03 • via Nuitee
D
Diana • solo_traveller • us
9
I'm a repeat customer, so that says a lot. And I'll stay again whenever I'm in the area! srea
Pros:

Staff were wonderful. Terrific breakfast, though for an extended stay a bit repetitive, but still excellent. Pool area immaculate asxwascthe entire hotel. Room key card necessary for elevator access a nice security touch.

Cons:

A little on the pricey side

2026-03-02 • via Nuitee
C
Claudia • family_with_children • us
10
2026-02-28 • via Nuitee
C
Cindy • couple • us
8
Mom and son time
Pros:

Very clean, kind and friendly staff, liked the room size enjoyed the jacuzzi

Cons:

Having a microwave in the room would have been great to reheat our left overs
The pool said heated but not sure it didn't feel warm

2026-02-28 • via Nuitee
C
Chris • couple • us
9
Perfecto!
Pros:

Very spacious and comfortable rooms

2026-02-28 • via Nuitee
K
Kian • family_with_children • us
10
2026-02-25 • via Nuitee
P
Philip • solo_traveller • us
9
Wonderful overall stay, with very minor inconveniences.
Pros:

Overall a very wonderful experience. Wonderful staff at every turn from valet to check in to the entire cleaning staff, and everyone was so friendly and helpful with every question. The facility was very clean, and the room turnover was amazing.

Cons:

Valet only parking is a significant expense, but the valet staff are wonderful. The pillows need a little more hardness, as in I needed at least four pillows and a towel to make some proper back support. You might want to bring your pillows for better individualized comfort. The windows don't open more than a few inches, so you may need to go outside to enjoy some fresh air. Also, the shower doors would rattle super hard when I would try to open and close them, which constantly made me worried they would break, so they likely need a little oil on the hinges. Again, these are very minor details that can probably be dealt with by hotel management.

2026-02-23 • via Nuitee
I
I Han • couple • tw
9
2026-02-23 • via Nuitee
K
Kristin • couple • us
10
The staff is amazing. The valet guys are the BEST!
Pros:

Lots of great amenities. The pool and hot tub was nice. The breakfast was good as well. They also have a nice coffee/drink area for additional cost.

Cons:

The furniture in the lobby and sofas in the rooms need to be cleaned.

2026-02-22 • via Nuitee
S
Sabrina • solo_traveller • us
9
2026-02-12 • via Nuitee
R
Ricardo • couple • us
9
Pros:

Muy limpio y agradable

Cons:

Estaría bien que tuviera aguas de cortesía en la habitación

2026-02-08 • via Nuitee
M
Milton • couple • us
5
Poor maintenance
Pros:

Hot tub

Cons:

Espresso machine not working for over 30 days. Unacceptable.

2026-01-29 • via Nuitee
T
Twyman • solo_traveller • us
10
Pros:

Great location. Helpful staff. Overall a great place to stay.

Cons:

The carpet in our room had some big stains.

2026-01-28 • via Nuitee
T
Thijn • family_with_children • nl
8
Fijn hotel, wel gehorig.
Pros:

Mooie ruime kamers.

Cons:

Deurdrangers zorgden ervoor dat er om de haverklap ergens op de gang een deur hard dicht klapte. Niet nodig kan simpel worden opgelost.

2026-01-27 • via Nuitee
L
Leila • couple • ca
10
It was excellent!!!!
Pros:

Very clean room!!!

Cons:

The breakfast was not good. And the area was not relaxing. One could see people checking in and out.

2026-01-27 • via Nuitee
N
Nikole • family_with_children • us
10
Pros:

Great location and staff. Very clean and safe.

2026-01-26 • via Nuitee
A
Almarosa • couple • us
10
Pros:

Staff was kind and helpful. The room was large and comfortable. Everything was great!!

2026-01-26 • via Nuitee
S
Susan • solo_traveller • us
5
Pros:

Valet employees were friendly and helpful.

Cons:

Paying for parking, when valet is the only option, plus I tip them! Very much dislike the additional fees at the time of check in when I have a work perdiem.

2026-01-25 • via Nuitee
M
Milton • couple • us
1
Weak coffee
Pros:

Hot tub

Cons:

The espresso machine was unavailable for over a month. This is unacceptable.

2026-01-24 • via Nuitee
J
Johnson • family_with_children • us
7
2026-01-23 • via Nuitee