Hyatt Place Santa Cruz

Hotels
Hyatt Place
8.6 (1084 reviews)
407 Broadway Ave , Santa Cruz , us

Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Comfortable rooms
Good amenities
Cons:
Odors in hallways
Hot tub absence
Carpet stains
Loud alarms in the night

Categories

Cleanliness
8.18
Cleanliness was positively noted, but occasional strange odors were reported.
Service
9.15
Staff were frequently described as friendly and helpful across multiple reviews.
Location
9.19
Multiple reviews praised the hotel's great location near dining and attractions.
Room Quality
8.64
Rooms were generally comfortable; however, some noted the need for updates.
Amenities
8.67
The hotel offered good amenities, although a hot tub was missed.
Value for Money
8.13
Good value, but some guests felt certain services were overpriced.
Food and Beverage
8.18
Breakfast was mentioned as tasty but inconsistent quality was noted.
Overall Experience
8.65
Overall positive experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Luxurious Amenities
Hyatt Place Santa Cruz offers a range of luxurious amenities including an outdoor swimming pool, a fitness centre, and a hot tub. Guests can relax and unwind in style during their stay.

Convenient Location
Conveniently located just 1.4 km from Santa Cruz Beach, this 3-star hotel is close to popular points of interest such as Seabright State Beach and Santa Cruz Beach Boardwalk. The ideal location for both leisure and business travelers.

Modern Comforts
Each room at Hyatt Place Santa Cruz is equipped with modern comforts such as air conditioning, a flat-screen TV, and free WiFi. The hotel also provides private parking, a 24-hour front desk, and a sun terrace for guests' convenience.

Experience luxury and comfort at Hyatt Place Santa Cruz. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 19 per day.

Location

Guest Reviews

8.6
Based on 1084 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.65
S
Sabrina solo_traveller us
9
2026-02-12 via Nuitee
R
Ricardo couple us
9
Pros:

Muy limpio y agradable

Cons:

Estaría bien que tuviera aguas de cortesía en la habitación

2026-02-08 via Nuitee
M
Milton couple us
5
Poor maintenance
Pros:

Hot tub

Cons:

Espresso machine not working for over 30 days. Unacceptable.

2026-01-29 via Nuitee
T
Twyman solo_traveller us
10
Pros:

Great location. Helpful staff. Overall a great place to stay.

Cons:

The carpet in our room had some big stains.

2026-01-28 via Nuitee
T
Thijn family_with_children nl
8
Fijn hotel, wel gehorig.
Pros:

Mooie ruime kamers.

Cons:

Deurdrangers zorgden ervoor dat er om de haverklap ergens op de gang een deur hard dicht klapte. Niet nodig kan simpel worden opgelost.

2026-01-27 via Nuitee
L
Leila couple ca
10
It was excellent!!!!
Pros:

Very clean room!!!

Cons:

The breakfast was not good. And the area was not relaxing. One could see people checking in and out.

2026-01-27 via Nuitee
N
Nikole family_with_children us
10
Pros:

Great location and staff. Very clean and safe.

2026-01-26 via Nuitee
A
Almarosa couple us
10
Pros:

Staff was kind and helpful. The room was large and comfortable. Everything was great!!

2026-01-26 via Nuitee
S
Susan solo_traveller us
5
Pros:

Valet employees were friendly and helpful.

Cons:

Paying for parking, when valet is the only option, plus I tip them! Very much dislike the additional fees at the time of check in when I have a work perdiem.

2026-01-25 via Nuitee
M
Milton couple us
1
Weak coffee
Pros:

Hot tub

Cons:

The espresso machine was unavailable for over a month. This is unacceptable.

2026-01-24 via Nuitee
J
Johnson family_with_children us
7
2026-01-23 via Nuitee
F
Florentia family_with_children us
8
Very nice accommodation at a reasonable price
Pros:

Nice room, very clean. Comfortable bed and pillows. Front desk and valet staff very efficient. Nice lobby space, convenient to spread out into it for breakfast.

Cons:

Could have used a place to put my own soap and shampoo in the shower - I have to bring my own because of allergies to common ingredients.

Would have appreciated decaf tea that is plain black instead of Earl Grey - again because of allergies but I know you can't stock for every possible taste.

2026-01-21 via Nuitee
W
William solo_traveller ie
10
2026-01-20 via Nuitee
B
Beth family_with_children us
9
2026-01-20 via Nuitee
A
Ahmed family_with_children us
3
Be more accurate please
Pros:

Great

Cons:

My room check in should be ready at 3 pm but they made me wait because the room wasn’t ready , and they asked me to come later, they will give me a call when the room will be ready
Come on guys I have a family

2026-01-19 via Nuitee
M
Mackenzie solo_traveller us
1
Awful
Pros:

Nothing

Cons:

I was emailed that I could bring my dog and then was told at the front desk she wasn’t allowed

2026-01-19 via Nuitee
M
Master Stefon couple us
10
2026-01-19 via Nuitee
S
Staci family_with_children us
1
Pros:

the size and check in was easy. Staff was friendly and informative

Cons:

bottom floor room that felt like we were in a basement. Super loud garbage dumpster issue at 5:30am for 3-5 minutes of slamming dumpsters and sliding therm on concrete. The room stunk like BO and urine and there is no way the hotel was full so not sure why we would be put in a dungeon like room

2026-01-19 via Nuitee
J
jaiden couple us
10
awesome
Pros:

Valet employees are really outgoing! Shoutout to Derek really lifts up the mood also the other derek as well.

Cons:

a microwave in the room.

2026-01-19 via Nuitee
C
Carrie family_with_children us
10
Pros:

Great location

2026-01-19 via Nuitee