Hyatt Place Santa Cruz

Hotels
Hyatt Place
8.6 (1240 reviews)
407 Broadway Ave , Santa Cruz , us

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Heating
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Comfortable rooms
Good amenities
Cons:
Odors in hallways
Hot tub absence
Carpet stains
Loud alarms in the night

Categories

Cleanliness
8.18
Cleanliness was positively noted, but occasional strange odors were reported.
Service
9.15
Staff were frequently described as friendly and helpful across multiple reviews.
Location
9.19
Multiple reviews praised the hotel's great location near dining and attractions.
Room Quality
8.64
Rooms were generally comfortable; however, some noted the need for updates.
Amenities
8.67
The hotel offered good amenities, although a hot tub was missed.
Value for Money
8.13
Good value, but some guests felt certain services were overpriced.
Food and Beverage
8.18
Breakfast was mentioned as tasty but inconsistent quality was noted.
Overall Experience
8.65
Overall positive experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Luxurious Amenities
Hyatt Place Santa Cruz offers a range of luxurious amenities including an outdoor swimming pool, a fitness centre, and a hot tub. Guests can relax and unwind in style during their stay.

Convenient Location
Conveniently located just 1.4 km from Santa Cruz Beach, this 3-star hotel is close to popular points of interest such as Seabright State Beach and Santa Cruz Beach Boardwalk. The ideal location for both leisure and business travelers.

Modern Comforts
Each room at Hyatt Place Santa Cruz is equipped with modern comforts such as air conditioning, a flat-screen TV, and free WiFi. The hotel also provides private parking, a 24-hour front desk, and a sun terrace for guests' convenience.

Experience luxury and comfort at Hyatt Place Santa Cruz. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 1240 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.65
J
jose solo_traveller us
9
Pros:

Everything was fine 👍

Cons:

The sofa bed was very uncomfortable; we could feel the springs digging into our backs. We had to take turns sleeping 😴

2026-08-08 via Nuitee
G
Gina couple us
10
2026-08-07 via Nuitee
A
Alfonso family_with_children us
10
Pros:

Cleanliness, and the nice smell walking down the hallway.

2026-08-06 via Nuitee
A
Ana family_with_children us
10
I recommend this hotel 10/10
Pros:

Very nice hotel I will definitely come back again , nice hotel , clean rooms excellent breakfast and the guys at valet parking were so nice and fast

2026-08-06 via Nuitee
M
Manpreet solo_traveller us
10
2026-08-06 via Nuitee
B
Boyd family_with_children us
10
2026-08-06 via Nuitee
B
Beverly extended_group us
5
Body hurt like. Hell
Pros:

Food was good enjoyed

Cons:

Needed accessible room but didn't one so bed was to high couldn't get in or out very uncomfortable sofa bed didn't same way hurt o

2026-08-05 via Nuitee
K
Kris solo_traveller us
10
Pros:

The staff is EVERYTHING and the rooms were clean, big and comfortable.

Cons:

I must have chosen the busiest time to grab breakfast. A lot of people in a very small space...ran out of everything, including silverware and plates, but the staff were incredible, and very patient.

2026-08-04 via Nuitee
A
Andrea family_with_children us
6
Not terrible but probably will try another place next time we’re in Santa Cruz.
Pros:

Staff was nice and valet employees were amazing.

Cons:

Room was over 2 hours late for our check in time but when I asked for an extra 2 hours for a late checkout they were going to charge us.

2026-08-04 via Nuitee
G
Garrido family_with_children us
9
2026-08-04 via Nuitee
W
Wim family_with_children be
2
Pros:

Vriendelijk personeel

Cons:

Ontbijt en dergelijke waren chaotisch. Te kort, te laat, te weinig

2026-08-04 via Nuitee
J
Janelle family_with_children us
10
Lovely hotel with friendly staff in an ideal location- close to everything.
Pros:

Location is ideal- everything is close by. The beds were comfy and the room was very spacious and clean. The valet staff were a highlight- they always remembered us, engaged in pleasant conversation and were incredibly fast, helpful and friendly.

Cons:

No complaints or suggestions.

2026-08-03 via Nuitee
R
Robin couple us
9
`good value, comfortable stay
Pros:

Room was spacious and very clean and comfortable. The location was in an area with housing, but close driving distance to most things in Santa Cruz. I would stay again. We stayed here to go to Moe's Alley for a concert which was a couple of miles away and fairly convenient.

Cons:

everything was good

2026-08-03 via Nuitee
M
Montanez family_with_children us
10
Honest review
Pros:

The staff was genuinely friendly. The parking was easy. The hotel was in great shape. The breakfast was delicious, full of protein options. Big room. Kid friendly. I would bring my family back.

Cons:

What I would change is the bacon at the chow hall in the morning was shredded. I didn't see the option to chose whole strands of bacon. Other than that the food was great.

2026-07-25 via Nuitee
N
Nicholas solo_traveller gb
7
Hyatt Santa Cruz Hotel
Pros:

Generally a nice hotel, very clean.
Decent rooms and nice pool area.
Staff were very friendly and helpful.

Cons:

Slightly out of the way, it was neither in the Boardwalk area or Downtown. Good if you have a car, but if you are walking it's bit of a trek to get around.
Very small bar area, and small breakfast area.

2026-07-25 via Nuitee
J
Jan-Philipp family_with_children de
10
Tolles Hotel für zwei Nächte Santa Cruz mit Kids.
Pros:

Lage, Zimmer, Pool.

Cons:

Frühstück sehr überschaubar.

2026-07-24 via Nuitee
P
Purnima solo_traveller us
8
2026-07-24 via Nuitee
N
Natalya family_with_children us
10
2026-07-24 via Nuitee
J
Jode couple us
10
2026-07-23 via Nuitee
N
Norma family_with_children us
8
2026-07-23 via Nuitee