Hyatt Place Santa Cruz

Hotels
•
Hyatt Place
8.6 (1116 reviews)
407 Broadway Ave , Santa Cruz , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Comfortable rooms
Good amenities
Cons:
Odors in hallways
Hot tub absence
Carpet stains
Loud alarms in the night

Categories

Cleanliness
8.18
Cleanliness was positively noted, but occasional strange odors were reported.
Service
9.15
Staff were frequently described as friendly and helpful across multiple reviews.
Location
9.19
Multiple reviews praised the hotel's great location near dining and attractions.
Room Quality
8.64
Rooms were generally comfortable; however, some noted the need for updates.
Amenities
8.67
The hotel offered good amenities, although a hot tub was missed.
Value for Money
8.13
Good value, but some guests felt certain services were overpriced.
Food and Beverage
8.18
Breakfast was mentioned as tasty but inconsistent quality was noted.
Overall Experience
8.65
Overall positive experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Luxurious Amenities
Hyatt Place Santa Cruz offers a range of luxurious amenities including an outdoor swimming pool, a fitness centre, and a hot tub. Guests can relax and unwind in style during their stay.

Convenient Location
Conveniently located just 1.4 km from Santa Cruz Beach, this 3-star hotel is close to popular points of interest such as Seabright State Beach and Santa Cruz Beach Boardwalk. The ideal location for both leisure and business travelers.

Modern Comforts
Each room at Hyatt Place Santa Cruz is equipped with modern comforts such as air conditioning, a flat-screen TV, and free WiFi. The hotel also provides private parking, a 24-hour front desk, and a sun terrace for guests' convenience.

Experience luxury and comfort at Hyatt Place Santa Cruz. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 19 per day.

Location

Guest Reviews

8.6
Based on 1116 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.65
P
Peter • couple • us
8
2026-04-25 • via Nuitee
K
Kaido • family_with_children • ee
10
2026-04-21 • via Nuitee
V
V1375UZmarkb • NONE
10
Great hotel for a family.
Pros:

Great property, very clean and new. Zero wear and tear anywhere that we could see. My kids though this was a fancy hotel. All of the staff were so friendly and helpful. Everything in the room worked flawlessly. Even the valet experience was excellent. Very fast and easy.

2026-04-20 • via Tripadvisor
P
Plyusnina • family_with_children • us
10
2026-04-18 • via Nuitee
S
Sokolovska • solo_traveller • us
10
2026-04-16 • via Nuitee
S
shellyl739 • NONE
10
Great Location and cute room
Pros:

This Hyatt is a great location for visiting the beach boardwalk or families getting their kids to college. The room had two full sized beds and a pullout. The lobby is beautiful. Valet parking people are very helpful and friendly. There is a snack bar downstairs for purchase, and complimentary American style breakfast.

2026-04-14 • via Tripadvisor
A
Angel • extended_group • bg
9
Great new hotel
Pros:

Great new hotel

Cons:

Nothing to complain about!

2026-04-12 • via Nuitee
V
vthokie9293 • Family • Richmond, Virginia
8
Overnight stop is about right
Pros:

Traveling with family, needed a clean hotel in proximity to our travel destination and this hotel fit the bill. Apparently a large teenage population (or event) was happening and the hotel had a LOT of young people running around, taking over the pool and entire breakfast area. Definitely more noisy than usual but beds were comfortable and for the short amount of time we were there, it was passable.

2026-04-10 • via Tripadvisor
A
Avi • family_with_children • us
4
not good
Pros:

The room was big enough

Cons:

Breakfast was very poor and no sufficient seats.
The room wasn't ready at 3:00 PM, just at 05:15 PM !!!

2026-04-10 • via Nuitee
B
Brenda • couple • us
8
2026-04-09 • via Nuitee
B
Brianna • family_with_children • us
3
Pros:

The location

Cons:

The staff weren't very friendly to me but I noticed they were bubbly and smiley with the guest before and after me. The room next door to us had EXTREMELY loud children, banging on walls, running, screaming and jumping up and down. I called the desk to ask if they wouldn't mind asking them to be courteous of other guest and quiet down. Nothing was done. We didn't get any sleep. Not the best experience.

2026-04-07 • via Nuitee
A
Alyssa • solo_traveller • us
10
2026-04-05 • via Nuitee
B
Brian • couple • us
10
Pros:

Great spot, nice lil pool and hot tub area. Nice room.

Cons:

No self parking available

2026-04-03 • via Nuitee
K
Krista • family_with_children • us
6
Nice hotel but pricey for the issues we encountered.
Pros:

Large rooms, comfortable beds, and nice swimming pool area. Staff were all pleasant, valets were very accommodating. Hotel was modern and in a convenient location.

Cons:

Breakfast was disappointing. Check in was at 3:00 pm but our room was not ready. We were told our room would be ready shortly, but it wasn’t until after 5 that we got our keys. Elevator issues made getting our luggage up to our room a hassle. Staff were all nice but one person at the front desk made for long wait times.

2026-04-02 • via Nuitee
T
Trang • couple • us
9
2026-04-01 • via Nuitee
L
lunarial2026 • Couples
2
avoid: noise interrupts sleep
Pros:

room 115 is the noisiest hotel room i’ve ever stayed in.

as we tried to go to sleep, and before normal waking hours, we heard frequent door slamming, maintenance carts wheeling across the floor, voices, and loud machinery noises. horrible night of sleep.

hyatt didn’t let us switch rooms when we asked, and a manager-promised refund didn’t happen.

valet took ~20 minutes to get our car.

avoid this hotel.

2026-03-31 • via Tripadvisor
C
Carlos A. • family_with_children • us
8
Pros:

I liked the big rooms and free breakfast.

Cons:

I liked everything

2026-03-31 • via Nuitee
K
Kendra • family_with_children • us
10
Pros:

Good breakfast and very friendly staff

Cons:

Nothing. We liked everything and will continue to stay here every time we visit

2026-03-30 • via Nuitee
G
Gina • couple • us
10
Pros:

Great location

2026-03-30 • via Nuitee
M
Maritza • family_with_children • us
9
2026-03-30 • via Nuitee