Hyatt Place Santa Cruz

Hotels
•
Hyatt Place
8.6 (1145 reviews)
407 Broadway Ave , Santa Cruz , us

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Cleanliness
Friendly service
Great location
Comfortable rooms
Good amenities
Cons:
Odors in hallways
Hot tub absence
Carpet stains
Loud alarms in the night

Categories

Cleanliness
8.18
Cleanliness was positively noted, but occasional strange odors were reported.
Service
9.15
Staff were frequently described as friendly and helpful across multiple reviews.
Location
9.19
Multiple reviews praised the hotel's great location near dining and attractions.
Room Quality
8.64
Rooms were generally comfortable; however, some noted the need for updates.
Amenities
8.67
The hotel offered good amenities, although a hot tub was missed.
Value for Money
8.13
Good value, but some guests felt certain services were overpriced.
Food and Beverage
8.18
Breakfast was mentioned as tasty but inconsistent quality was noted.
Overall Experience
8.65
Overall positive experience with some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:09

Property Description

Luxurious Amenities
Hyatt Place Santa Cruz offers a range of luxurious amenities including an outdoor swimming pool, a fitness centre, and a hot tub. Guests can relax and unwind in style during their stay.

Convenient Location
Conveniently located just 1.4 km from Santa Cruz Beach, this 3-star hotel is close to popular points of interest such as Seabright State Beach and Santa Cruz Beach Boardwalk. The ideal location for both leisure and business travelers.

Modern Comforts
Each room at Hyatt Place Santa Cruz is equipped with modern comforts such as air conditioning, a flat-screen TV, and free WiFi. The hotel also provides private parking, a 24-hour front desk, and a sun terrace for guests' convenience.

Experience luxury and comfort at Hyatt Place Santa Cruz. Book your stay now for an unforgettable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 19 per day.

Location

Guest Reviews

8.6
Based on 1145 reviews
Cleanliness: 8.18
Service: 9.15
Location: 9.19
Room Quality: 8.64
Amenities: 8.67
Value for Money: 8.13
Food and Beverage: 8.18
Overall Experience: 8.65
R
Rivera • couple • us
10
Such a great stay. Would likely to come back
Pros:

It’s clean and comfortable. Has everything

2026-05-22 • via Nuitee
W
Washington • couple • us
10
The property was very nice, quiet,and convenient. We definitely we be looking forward to coming back.
Pros:

The property was clean and continently close to the boardwalk!

Cons:

The wasn’t anything!

2026-05-19 • via Nuitee
M
Michael • solo_traveller • us
8
2026-05-19 • via Nuitee
R
ronk7 • Family
2
Go elsewhere
Pros:

Booked 2 rooms with family.
I am Globalist with Hyatt and know Hyatt Place is not a full service hotel.
My experience checking in.
Had to retrieve luggage cart, load luggage from car and then push cart to my room as 2 employees at front desk and 2 valet guys watched me struggle with this.
I am a 72 year handicapped senior.
Really could have used some help.
Summary. Employees lazy. And don't care.
2 Rooms we booked greeted us with a combination of dirty feet, mold and insecticide smells.
Wanted to leave right then but would have forfeited 4 nights charges due to cancelation policies.
Other issues. Huge black hair front center in bathtub.
No way housekeeping could have not seen thst.
Summary
Cleaning good enough, don't care
One electrical.plug in bathroom not working as well as not a single USB charge port worked in rooms or lobby dining room.
Summary, lack of maintenance.
Breakfast was OK, but no way im eating rotten fruit on display.
I brought these issues to the managers attention and received the standard reply. I'm sorry we didn't meet your expectations and we hope to please you next visit. Guarantee There will not be a next time.
Summary. Unless you like smelly roomz, Lazy employees and broken room items, STAY AWAY
Worst Hyatt I can remember after hundreds of Hyatt stays.

2026-05-16 • via Tripadvisor
A
Avijit • solo_traveller • in
9
2026-05-16 • via Nuitee
A
Allison • family_with_children • us
10
2026-05-13 • via Nuitee
T
tarakA7977CN • Family
2
There are better options
Pros:

Our family had two rooms on the first floor and they both smelled like mold. Carpets and bedding were dirty in both rooms. Some electrical outlets were not working and one fridge was broken. Hotel staff would not help 70 year old with his luggage.

2026-05-09 • via Tripadvisor
F
Federica • couple • it
9
2026-05-09 • via Nuitee
S
Stephanie • family_with_children • us
7
It was fine, but we will stay elsewhere next time.
Pros:

The hotel is very clean and the staff is very friendly.

Cons:

The breakfast was not as good as the last time we stayed. For this price, we should have real eggs and fresh, warm food. It seemed like a roadside hotel breakfast. Also, the valet parking is ridiculous. The staff was very kind, but we can easily park our car in the garage ourselves. It was an extra expense that was completely unnecessary.

2026-05-09 • via Nuitee
P
Patricia • extended_group • us
8
Pros:

Location is great for boardwalk

Cons:

The cost!

2026-05-08 • via Nuitee
M
Midory • couple • us
7
2026-05-07 • via Nuitee
J
Jon • couple • us
8
Nice hotel and location; would recommend and return
Pros:

Room and hotel were very modern, clean, well maintained; room was also nice size. Good breakfast.

Cons:

There were several people enjoying the pool area (good); however, they were very noisy and we could constantly hear them from about 7pm to 10pm (not so good). Seems like the staff could've asked them to keep it down.

2026-05-06 • via Nuitee
A
Ashley • family_with_children • us
9
2026-05-05 • via Nuitee
J
Julie • couple • us
10
2026-04-28 • via Nuitee
L
Lisa • couple • us
9
Very nice property. Friendly staff too.
Pros:

The bed was premium and comfy. The breakfast spread kept stocked and the coffee was GOOD BEANS. I feel I would stay here again.

Cons:

The limited hours for the pool , but the noise is probably the reason. Also valet only was interesting bc we tended to leave stuff in the car and had to bother someone to retrieve it.

2026-04-28 • via Nuitee
P
Peter • couple • us
8
2026-04-25 • via Nuitee
K
Kaido • family_with_children • ee
10
2026-04-21 • via Nuitee
V
V1375UZmarkb • NONE
10
Great hotel for a family.
Pros:

Great property, very clean and new. Zero wear and tear anywhere that we could see. My kids though this was a fancy hotel. All of the staff were so friendly and helpful. Everything in the room worked flawlessly. Even the valet experience was excellent. Very fast and easy.

2026-04-20 • via Tripadvisor
P
Plyusnina • family_with_children • us
10
2026-04-18 • via Nuitee
S
Sokolovska • solo_traveller • us
10
2026-04-16 • via Nuitee