Comfort Suites - University

Hotels
•
Comfort Suites
8.2 (592 reviews)
4927 Marsha Sharp Freeway , Lubbock , US
+1 806-701-5870

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Excellent location for Texas Tech/campus events
Friendly, helpful front desk and concierge
Comfortable beds and roomy accommodations reported
Good value/pricing for families and event visitors
Some guests reported clean rooms and good breakfast/happy hour snacks
Cons:
Recurring cleanliness issues (dirty rooms, stained furniture, dirty shower curtains)
Pest sighting reported (cockroach)
Noise problems/thin walls and late-night parties
Outdated or damaged room elements (chipped tub, scuffed furniture, uncomfortable pull-out)
Broken amenities (pool, ice maker) and HVAC/electrical issues
Hallways smelled of cigarettes or mildew
Inconsistent breakfast quality (some guests found it gross)

Categories

Cleanliness
6
Mixed but leaning negative: multiple reports of dirty rooms, stained furniture and shower curtains, and a cockroach sighting, though some guests reported clean rooms.
Service
9.2
Generally very positive: several mentions of excellent check-in staff, an engaging evening concierge, and friendly front desk personnel.
Location
9.6
Consistently praised for proximity to Texas Tech and convenience for campus events; frequently cited as a primary benefit.
Room Quality
7.6
Mixed: comfortable beds and roomy accommodations noted, but a number of guests reported stained/scuffed furniture, a nasty sofa bed or uncomfortable pull-out, AC/heating issues and chipped tubs.
Amenities
7.4
Mixed to negative: breaks in amenities reported (pool not working, ice maker out of service), with complaints of muggy/mildewy and cigarette smells in hallways; some positive notes about happy hour snacks.
Value for Money
8.8
Generally viewed as good value: guests frequently comment on reasonable pricing for the location and good deals for families or event visitors.
Food and Beverage
8
Mixed: some guests enjoyed the breakfast and happy hour snacks, while others described the breakfast as poor or 'gross'.
Overall Experience
9
Mixed overall: many guests appreciate location, service and value, but recurring cleanliness and maintenance issues lowered the experience for several visitors.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location in Lubbock, Texas

Modern Amenities for a Comfortable Stay

Business-Friendly Services for Your Needs

Experience the perfect blend of convenience and comfort at Comfort Suites - University in Lubbock, Texas. Unwind in our air-conditioned rooms with free WiFi and enjoy access to our fitness center, indoor pool, and hot tub. Whether you're here for business or leisure, our hotel offers city views, a business center, and a 24-hour front desk to cater to all your needs. With easy access to Jones AT&T Stadium and the airport, make your stay memorable with us. Book your stay now at Comfort Suites - University for a delightful experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LBB

Location

Guest Reviews

8.2
Based on 592 reviews
Cleanliness: 6
Service: 9.2
Location: 9.6
Room Quality: 7.6
Amenities: 7.4
Value for Money: 8.8
Food and Beverage: 8
Overall Experience: 9
J
JAVIER • family_with_children • es
5
hotel de carretera, nivel medio - bajo
Pros:

El precio, es el más barato de la zona de 4 estrellas
Se aparca en la puerta y gratis

Cons:

Limpieza, podría mejorarse
Desayuno pésimo
Ubicado alejado en una carretera, necesitas el coche para todo
es un 4 estrellas en USA, en españa no sería ni tres estrellas

2026-11-03 • via Nuitee
I
Ismael • couple • us
10
2026-11-02 • via Nuitee
G
Gonzalez • family_with_children • us
1
2026-11-01 • via Nuitee
E
emilce • family_with_children • us
3
Dirty room
Pros:

Location

Cons:

Our room was dirty, there was chip amd chocolate wrappers in the drawers. The shower curtains were dirty. The sofa bed was nasty and dirty. We have stayed here before and its never been in this condition.

2026-10-31 • via Nuitee
R
Regina • family_with_children • us
10
2026-10-31 • via Nuitee
Z
zetzman • family_with_children • us
9
Pros:

The man at check in was absolutely amazing!

2026-10-27 • via Nuitee
J
Jose • family_with_children • us
10
2026-10-26 • via Nuitee
D
Danny • family_with_children • us
8
2026-10-22 • via Nuitee
I
Ignacio • family_with_children • us
10
2026-10-19 • via Nuitee
R
Robert • extended_group • us
3
Our stay was a disappointment
Pros:

The location is great when you’re visiting for a Texas Tech game or any other event on campus

Cons:

It was rundown & outdated. The furniture in the room was stained & scuffed up. The tub had a large chip in the enamel. The air conditioner/heater kept flipping the multi breaker. We had not heat one night no air the next. We stayed there before when we had a student at Texas Tech. It wasn’t like it is now

2026-10-19 • via Nuitee
P
patti • couple • us
8
It was very nice and a great location.
Pros:

Excellent location. Great little happy hour snacks.

2026-10-19 • via Nuitee
K
Kyrie • family_with_children • us
10
Pros:

Very nice, clean shower worked great and friendly staff

Cons:

N/A

2026-10-18 • via Nuitee
R
Robert • solo_traveller • us
5
Pros:

Location

Cons:

Got there at 10pm on Friday and went straight to bed. We were awaken by loud banging on the wall in the next room around midnight. Tried to sleep but was not able to due to loud party...very thin walls. Called front desk and was told that they were leaving in the morning. Don't think we'll return.

2026-10-14 • via Nuitee
M
Mariann • solo_traveller • us
9
2026-10-10 • via Nuitee
A
Amanda • solo_traveller • us
10
2026-10-09 • via Nuitee
S
Susan • couple • us
10
2026-10-08 • via Nuitee
V
Vick • couple • us
2
2026-10-07 • via Nuitee
P
Priscilla • solo_traveller • us
8
2026-10-07 • via Nuitee
L
Lujan • solo_traveller • us
10
Pros:

Room size was comfortable.

2026-10-07 • via Nuitee
S
Sandra • solo_traveller • us
10
2026-09-18 • via Nuitee