Home2 Suites By Hilton Conway

Hotels
Home2 Suites by Hilton
8.2 (263 reviews)
820 Bill Dean Drive , Conway , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
BBQ facilities
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Welcoming atmosphere
Clean hotel
Cons:
Rude front desk service
Delay in room availability

Categories

Cleanliness
6.59
The experience at a cheap motel was described as dirty.
Service
5.56
Poor service from front desk clerk, described as rude and uncompassionate.
Location
9.1
Conveniently located for third-party bookings.
Room Quality
9.55
The room quality was said to be fantastic if the stay occurred.
Amenities
9.08
Standard quality for this hotel tier.
Value for Money
8.04
Paid pet deposit may be a concern, but generally fair.
Food and Beverage
9.09
Standard quality for this hotel tier.
Overall Experience
8.56
Overall experience was marred by poor service but the potential for a positive stay remained.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:38

Property Description

Modern Amenities
Home2 Suites By Hilton Conway offers a range of modern amenities including an indoor pool and free WiFi throughout the property. Guests can also enjoy the convenience of free private parking and a business centre during their stay.

Convenient Location
Situated just a short distance from popular attractions such as the Big Dam Bridge and Verizon Arena, this hotel is the perfect choice for travelers looking to explore Conway. With the airport also nearby, guests can easily reach their destination without any hassle.

Comfortable Stay
Guests can relax in the shared lounge area or take advantage of the barbecue facilities offered at the property. The 3-star accommodation ensures a comfortable and enjoyable stay for all visitors.

Book your stay at Home2 Suites By Hilton Conway now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.2
Based on 263 reviews
Cleanliness: 6.59
Service: 5.56
Location: 9.1
Room Quality: 9.55
Amenities: 9.08
Value for Money: 8.04
Food and Beverage: 9.09
Overall Experience: 8.56
A
Amy solo_traveller us
9
2026-04-24 via Nuitee
C
Cutter couple us
10
Always the best
Pros:

Great

2026-04-01 via Nuitee
V
Vernon family_with_children us
10
2026-03-23 via Nuitee
K
Kim couple us
10
Best hotel in Conway!
Pros:

Great floorplan, comfortable bed, clean, great breakfast - good amenities

Cons:

I am happy to stay there

2026-03-12 via Nuitee
C
CJ family_with_children us
10
Absent mined on me and my daughter part but they was able to fill in the void!
Pros:

Not only the cleanness of the place and the nice workers that were there, the manager that was at the front desk, went out of way to get in touch with me because my daughter forgot her purse in the breakfast area and then when they were cleaning my room, she remembered I was looking for my glasses and she contact me to let me know she found my glasses, so yes, she went above and beyond.

Cons:

That I couldn’t stay longer.

2026-02-24 via Nuitee
K
King extended_group us
3
Disappointed
Pros:

Location was good..

Cons:

Staff and their families that were staying there had their kids running up and down the halls all hours of the night. And then at breakfast, the guest had to wait for them , also had to wait for seating. You would think paying guest come first. The room was subpar. There was a patch in the cieling of the bathroom from a poor repair and there was an off smell in the bathroom that went thru the whole room.

2026-01-28 via Nuitee
K
Keith couple us
3
stay was not good at all to many hiccups
Pros:

breakfast was not good, there was a lot of food products that was supposed to be there but wasn't, and they ran out of a lot of stuff within the first hour, and that tells me that supllies were lmited.

Cons:

we could not control the air and it was freezing in the room and then, the front desk couldn't get it right so the first night was terrible

2026-01-20 via Nuitee
K
Kimberly extended_group us
10
Pros:

Very nice and clean

2026-01-19 via Nuitee
L
Lisa couple us
10
I would be very happy to stay here again.
Pros:

The staff was awesome! Was the best part of our stay.

Cons:

Can't thank of anything

2026-01-19 via Nuitee
J
Jessica family_with_children us
1
2026-01-16 via Nuitee
S
stacey couple us
10
2026-01-05 via Nuitee
C
charles couple us
10
2025-12-30 via Nuitee
M
Melanie couple us
10
2025-12-27 via Nuitee
H
Hollie couple us
9
2025-12-24 via Nuitee
R
Robby couple us
1
Horrible because we could not stay. Due to all the things that occurred
Pros:

Worst experience just dealing with the front desk clerk. See i was on my honeymoon and we Booked our stay through another third party which spelled Dimension we would have to pay a pet deposit for a pet friendly hotel and that they don't accept cash as a form of payment when we spoke with someone on the phone and clearly gave us an answer that they do except cash payments. This was right after our wedding on Saturday December 20th and this would have been our honeymoon suite but we were unable to be accommodated because the lady at the front desk was very rude and uncompassionate and didn't care one way or the other if we go to room or not. I feel discriminated against because I'm not high class and now having to do with all this on top of everything else is making my wife very upset that we couldn't stay in the very place that I took over 3 weeks trying to find the perfect hotel room to stay in. We ended up having to sleep in a Sleep Cheap Motel which was dirty amongst other things. There's nothing not like about this place except the room that would have been fantastic if we could have stayed there. But since your company doesn't make third party booking aware of the rest of the information you would need such as pet deposits and everything else we had to just leave. Worst honeymoon ever and it's all their fault

Cons:

The clerk who checked us in at the front desk. She was very rude and unaccommodating and uncompassionate and was going to make me cancel my reservations through a third party so my credit card did not get charged. They lied to us about being able to pay cash but when we got there they said they did not accept cash payments. And this is my honeymoon. I just got married 4 hours prior to it and it took me over 3 to 4 weeks to find this place because this was the perfect honeymoon suite that I came up with and now comped for a couple nights stay and not have to worry about pet deposits at a pet friendly hotel. And if I needed to pay with cash cuz I did not have my credit cards on me then they should have been accommodating and accepted my money. Now they should upgrade me for free for two nights since I had to deal with all that on my wedding day. And they should reimburse me $140 I had to pay at a nasty cheap hotel room because that's the only place we could find available. I have nothing nice to say about any of you guys there but I don't hate you guys for doing what you're supposed to do supposedly but y'all need to make sure third party booking places have all the correct information and accurate details so none of this would happen again. Once again I don't know what to say. My wife was so heartbroken she cried for 3 hours and this was right after we got married due to the fact that they couldn't accommodate us whatsoever and that there was so rude it's surreal. I would love for them to make up for it if possible but of course this is Hilton and all they care about is their high class people who stay in their hotels and not the people who are in a lower class than them. I would never stay there again under those false pretenses if I were you or anyone. This experience was heartbreaking, extremely saddening, and downright wrong for what they did and how they treated me.

2025-12-22 via Nuitee
T
Tara family_with_children us
6
Cons:

Check in was at 3 and my family along with other families had to wait even longer because the rooms weren’t even done yet.

2025-12-22 via Nuitee
S
Shacresha family_with_children us
7
2025-12-14 via Nuitee
D
David solo_traveller us
5
2025-11-30 via Nuitee
C
Carolyn couple us
7
2025-10-22 via Nuitee
J
James solo_traveller us
7
2025-10-21 via Nuitee