Maruia Hot Springs

The view was breathtaking . I did not like the food prices of the restaurant. This is like mooching people because they have no option to go anywhere else to eat. If we knew that it is going to be that expensive we would have carried our own food. Staff was good.

One of the most amazing places ive ever stayed! Absolutely beautiful location with 24 access to the facilities. This is truly a wonderful find and a must stay for anyone in the south island!

Needs an upgrade of facilities.

Hotel facility is a bit out dated and heater is not enough for winter evening. Hotel staff provided a fan heater after I informed them twice that the room is not warm enough.
The hot spring is definitely a hit! Best hot spring in New Zealand I would say! A must try for sure!

Great hot pools but rooms are quit dated. Friendly staff

Serene, calming, lovely hot water spring pools, delicious food platter, relaxing common areas.

A slightly diffident reception and concerning when our booking could not be found- something I haven’t experienced through hotels.com- especially when I showed my paper printout indicating Mountain View and twin beds. But the receptionist said she would do us a favor and upgrade us to what we had already booked 3 months ago as if this would make me more grateful!
Sadly on opening the fridge there was the dregs of milk left over from the previous occupants and also the tea caddy was empty- I had to embarrassingly ask for these things.
All these first impressions are important and I had difficulty after that to like this iconic place.

This place was outstanding! Took a while to get there. It suddenly appeared in a gap in the trees and pulled up. Was treated to delicious meals served by friendly multicultural staff. The hot springs pools were divine with the tranquil river flowing by at the edge of the property. Thoroughly recommended 😀

Beautiful setting, unique environment. Place has upgraded considerably since last visited. Concept is great. Enjoyed breakfast, pools lovely.
However service very mixed. Check in was lots of negatives. For a ‘health’ resort, don’t turn up here with genuine health issues. There was no bending of the rules as they were too busy. Some staff were very accommodating thankfully, but for what is supposed to be a place to get away from it all and replenish yourself, we felt very much a number.
Dinner ran out of half the options so was very limited. While I appreciate the location provides challenges, there is nothing more disappointing than paying for something and getting barely enough.
Just felt for the cost to stay and eat here, remembering we all came here for a special experience would be nice.

The room was good except one of the beds was broken and uncomfortable. (The slats underneath had fallen out and the bed sagged) Pools and linked facilities were very enjoyable and relaxing but the restaurant was confusing. Other than an expensive 5 course meal option there was only an option of platters - of which they only had 2 of 4 available. These too were very expensive and not a proper meal. Morning breakfast was good but there were no cheaper options ($25 per head plus extra for tea.) Overall the experience was enjoyable with the exception of food choices and availablity.

Obviously, the draw is the hot springs. Dinner and breakfast were very good. Only drawback is you have to pay extra for wi fi, which we didn’t know until we arrived.

We were in awe of the spectacular mountains. The resort was very tranquil and the hot springs were a great experience, except for those pesky sandflies. The staff were very professional and friendly.

Friendly staff, great spa facilities, room needs upgrade.

Our previous experience with Spas have been in placed where silence is part of the experience. If this is what you are looking for, Maruia Hot Springs might not be the good place for you. The people in the rooms around us were young and speaking very loud, playing music, laughing pretty late at night. We made a few complain at reception. The reception closes at 9:30 so after that we were on our own after reception is closed to ask our neighbours to be quiet. The guy who greeted us at the reception seemed very stressed and overwhelmed by gis tasks. We loved the experience of the bath and our room was very comfortable, however the experience would have been more enjoyable and a better value for money if there were some rules about noise.

A thermal springs experience in thunder and lightning was awesome. It looks like there is maintenance work going on on the property but still a lot to do.

The setting and hotpools and saunas were great. Some of the facilities were a little run down ... our room had no net curtains like all the other rooms which would have been nice when we were getting changed. The bedside light in our room was broken.

This is an extremely unique property with amazing views and hot springs. Yoga was free and excellent. Meals were healthy. It was a real treat. But not for people who are afraid of bugs and being disconnected.

Public pools were fine. However the cost of a private pool for the two of us was far too much . Should be available to house guests at no charge. Likewise why do we have to pay, as guests, fi wifi.
Get into the 21st century

relaxing getaway from outside world. amenities are in excellent state. food in the restaurant are so lovely

Nice place that just missed the mark to be excellent. Service and rooms are nice, but a few small things would put this place at top marks.
The shower head in the room sit late at about 5ft making it almost impossible to shower for anyone over 4ft 5in, this is a cheap and easy fix without re-plumbing.
Paths to pools have sharp rocks not good for bare feet. For the price of the room, the could provide sandals or have them for rent.
It’s billed as a “connection free” place with no TV or Wifi. However, if you want WiFi if cost an arm and a leg($50 for 500MB).
They need to provide a recommendation on how to clean swimwear. The high sulfur content of the pools almost ruined my bathing suit(took 5 washes to get the smell out).