Genova Hotel

Hotels
•
Independent
7 (880 reviews)
Balabanaga Mahallesi Zeynep Kamil Sokak, No:5-7, Istanbul, 34314 , Istanbul , TR
90-212-5201701

listing image 1
Show all photos

Facilities

Free breakfast
Free WiFi
24-hour front desk
Luggage storage
Sauna
Concierge service
Wheelchair accessible
Steam room
Elevator
Television in common areas
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Small room size

Categories

Cleanliness
5.89
Several reviews indicated issues with cleanliness, particularly in bathrooms.
Service
7.86
The staff was described as friendly and accommodating.
Location
8.9
Numerous comments highlighted the hotel's excellent location near public transport.
Room Quality
6.35
Some reviews mentioned the rooms were small and not adequately equipped.
Amenities
6.88
Basic amenities offered, but some dissatisfaction with the breakfast variety.
Value for Money
6.84
Generally considered reasonable for the price given the location.
Food and Beverage
6.39
Breakfast options were noted as limited, with room for improvement.
Overall Experience
6.86
Generally satisfactory stay with a mix of positive and negative feedback.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:06

Property Description

Luxurious Amenities:
Indulge in the sauna and enjoy complimentary Wi-Fi and concierge services.

Delicious Dining Options:
Dine at the hotel restaurant or order room service, with a daily complimentary buffet breakfast.

Convenient Location:
Close to iconic landmarks like the Grand Bazaar and Süleymaniye Mosque, the Genova Hotel offers a prime location in Istanbul.

Book now to experience luxury and convenience at the Genova Hotel!

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Staff temperature checks are conducted regularly

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

  • General

    Staff wears personal protective equipment

See all policies

Location

Guest Reviews

7
Based on 880 reviews
Cleanliness: 5.89
Service: 7.86
Location: 8.9
Room Quality: 6.35
Amenities: 6.88
Value for Money: 6.84
Food and Beverage: 6.39
Overall Experience: 6.86
A
Anshul • couple • gb
9
Awesome stay, we enjoyed Suna and Hammam
2026-05-09 • via Nuitee
T
Tatiana • couple • ru
10
2026-05-07 • via Nuitee
O
Omar • solo_traveller • eg
9
Great one
Pros:

Breakfast was good, staff were decent and helpful

Cons:

nothing

2026-05-07 • via Nuitee
K
Kerim • solo_traveller • ba
9
2026-05-06 • via Nuitee
C
Cristian • couple • ro
7
2026-05-05 • via Nuitee
D
Dragan • solo_traveller • rs
7
Za kratki boravak, vrlo dobra opcija
Pros:

Osoblje na recepciji vrlo dobro. Doručak dobar. Soba hladna, sve u sobi vrlo čisto. Lokacija izuzetno dobra. Na 50 m od stabice metro. Okolo hotela mnogo malih restorana.

Cons:

Soba je mala, bez stola, bez stolice. U sobije bilo hladno.

2026-05-05 • via Nuitee
F
Fabio • couple • pl
8
2026-05-03 • via Nuitee
M
Mariusz234 • couple • pl
7
Hotel w atrakcyjnej lokalizacji za przyzwoite pieniądze.
Pros:

Hotel położony w atrakcyjnej lokalizacji, bardzo blisko metra. Główne atrakcje miasta dostępne pieszo. W pokoju był czajnik i możliwość zrobienia kawy i herbaty. Śniadania były bardzo dobre.

Cons:

Pokój dosyć mały, bez dużych udogodnień. W pokoju brakowało wieszaków, tak samo w łazience przydałyby się wieszaki na ręczniki. W hotelu znajduje się strefa spa z sauną. Niestety korzystanie z sauny kosztowało 1700 TRY. Nie było na to oficjalnego cennika, taka informacja padła od osoby ze strefy spa oraz od pracownika recepcji. Dla gości hotelowych korzystanie z sauny powinno być w cenie pokoju.

2026-05-02 • via Nuitee
F
fida • solo_traveller • ae
1
I had a very bad experience. The service was not supportive in situations where customers face genuine emergencies after
Pros:

Nothing and not cooperative management

Cons:

Nothing and not cooperative management

2026-05-02 • via Nuitee
B
Brahim • solo_traveller • gb
5
Location is ok but worth £70 a night
Pros:

The staff were great
Helpful

Cons:

Breakfast poor
Limited choices
Tea/Coffe facilities badly presented(no tray)
Bathroom nowhere to hang your towel

2026-04-30 • via Nuitee
W
Wieslaw • couple • pl
9
Cons:

Trochę za mały pokój dwuosobowy.

2026-04-23 • via Nuitee
M
Muslic • solo_traveller • ba
7
2026-04-22 • via Nuitee
A
Anvar • family_with_children • az
10
2026-04-21 • via Nuitee
M
Melinea • solo_traveller • ba
10
Lokacija, čistoća
Pros:

U hotelu se osjeti jako prijatan i lijep miris osvježivača. Čisto, prigušenih svjetala, romantično.
Nema buke. Tramvaj i metro su udaljenosti od po minut dva hoda pješke od hotela. Lokacija je savršena.

Cons:

Doručak je jednoličan svakog jutra. Osim pilećih viršli nema drugih mesnih proizvoda. Nema izbora čaja, samo je dostupan Turski.

2026-04-20 • via Nuitee
A
Anna • family_with_children • ru
10
Pros:

Уютные номера, отличный завтрак, прекрасное расположение..

2026-04-17 • via Nuitee
M
Maria Yasmine • couple • dz
9
Parfait à refaire ✨️
Pros:

Le personnel est juste parfait , très aimable surtout monsieur serkan ipek , serhat bağuç et monsieur berk .
Les chambres étaient spacieuses parcontre elles n'étaient pas nettoyées tout le temps .
Concernant le bufet c'était bon peu varié comparé à l'année précédente les chefs cuisiniers étaient adorables madame fadime et özlem sans oublié le chef .
Un excellent séjour à revivre.
Merci équipe genova ✨️

Cons:

Le nettoyage des chambres

2026-04-15 • via Nuitee
R
rolleri • extended_group • it
5
Buona posizione per visitare la città vecchia, ottimo rapporto qualità prezzo
Pros:

Posizione, staff, qualità prezzo

Cons:

Stanze piccole, phon non funzionanti dopo i primi 2 minuti, non hanno un phon plug and play.

2026-04-13 • via Nuitee
V
Vladimir • solo_traveller • ru
10
2026-04-12 • via Nuitee
C
Claudiu • extended_group • ro
6
2026-04-10 • via Nuitee
H
HABENICHT József • family_with_children • nl
6
Hotel at a good location, but with several minor issues
Pros:

The location is excellent! It is relatively close to the old city centre (about 2 km walk), but if somebody does not want/cannot walk, can take the tram that is just 2 minutes walk, or the metro that is the same distance. The staff offered to call a taxi to the airport for a reasonable price (50USD/42EUR); we were six people, these are the prices for the Mercedes Vito. Also, there are many shops and restaurants nearby.
The breakfast was good, we enjoyed four times and it was still not boring.
The staff was very nice, checkin and checkout were fast, and they even wanted to carry our luggage :)

Cons:

The wifi is very slow and in the last room on the corridor, my laptop could not see it. My phone was working, but very slowly. In Istanbul, almost EVERYBODY is smoking. Unfortunately, also the staff, and they smoked just under our window. We could smell it.
There are not enough power sockets in the room. Nowadays, people need for chargers or for any other devices.
There were no hangers in the room! Nothing for the jackets; we had to hang them in the closet, but also, there was no hanger for the towels in the bathroom! It was the first hotel, I have seen this.
The room was very tiny; there was not even a desk, so even if my laptop see the wifi, I won't be able to use it properly :(
There is ZERO noise isolation; we could hear everybody whoever spoke or walked in front of the rooms. We could also hear each others through the walls of the hotelroom (our 3 rooms were next to each other).

2026-04-09 • via Nuitee