Newly Renovated Embassy Suites By Hilton New York Manhattan Times Square

Hotels
Embassy Suites Hotels
8 (4557 reviews)
60 West 37th Street , New York , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Good amenities
Cons:
Issues with cleanliness
Inadequate elevators

Categories

Cleanliness
6.96
Reviews indicated some issues with cleanliness and a dirty environment.
Service
8.93
Multiple reviews praised the staff for being accommodating and friendly.
Location
8.97
Many guests highlighted the great location, especially near key attractions.
Room Quality
7.92
Rooms were described as comfortable, with some noting size and views.
Amenities
7.95
Amenities like breakfast were well-received, enhancing the stay.
Value for Money
7.41
Some dissatisfaction with value given the cleanliness concerns.
Food and Beverage
7.96
Breakfast offerings were appreciated by several guests.
Overall Experience
7.93
Overall, guests had a positive stay despite some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 10:46

Property Description

Luxurious Accommodation
Embassy Suites By Hilton New York Midtown Manhattan offers pet-friendly rooms with free WiFi and flat-screen TVs. Relax in the spacious seating area and enjoy the complimentary toiletries in the private bathroom.

Convenient Amenities
Stay active at the on-site fitness centre or unwind at the bar. Need cash or looking for a souvenir? Visit the cash machine and gift shop within the property for your convenience.

Prime Location
Located just steps away from the Empire State Building and Macy's, this hotel is perfect for exploring the city. With LaGuardia Airport nearby, your travels are made easy.

Book now to experience the perfect blend of comfort and convenience at Embassy Suites By Hilton New York Midtown Manhattan.

Important information:

Property has finished their public areas and room renovations April 06 2026Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 63
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Electric
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Distance From The Elevator To The Accessible Room: 7
  • Room Max Guests Number: 2
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: Yes
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: Yes
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8
Based on 4557 reviews
Cleanliness: 6.96
Service: 8.93
Location: 8.97
Room Quality: 7.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 7.96
Overall Experience: 7.93
J
Jose family_with_children pr
8
2026-07-17 via Nuitee
W
Wendy family_with_children us
9
We had a wonderful experience at your facility!
Pros:

The front desk receptionist, Jamila, was awesome in having our room available early upon our arrival! Every staff member that I encountered was very friendly and helpful! The room was very modern, classy, clean, and comfortable.

Cons:

I didn’t like being on the 19th floor.

2026-07-16 via Nuitee
G
Gloria solo_traveller nz
10
2026-07-14 via Nuitee
O
orçun emrah family_with_children tr
9
Otel konumu çok iyi, times square ve Bryant park çok yakındı. Ancak asansör sırasında beklemek biraz sıkıcı oldu.
Pros:

Konumu

Cons:

Asansörde çok sıra bekledik, bazen kahvaltı için de çok sıra oluyordu.

2026-07-14 via Nuitee
R
Rene family_with_children be
9
Super um Manhatten zu erkunden.
Pros:

Die Lage ist unschlagbar. Gute frühstücksauswahl. Freundliches und hilfsbereites Personal. Blick aus dem Hotelzimmer (etwas klein) Bombe. Die Happy Hour mit zwei Freigetränken ist super (wenn man es zu der Zeit schafft im Hotel zu sein).

Cons:

Frühstücksraum ggf etwas klein am Wochenende. Der Preis war etwas happig, aber für new Yorker Verhältnisse in dem Zeitraum wohl noch günstig/ angemessen. Preise an der Bar unten überteuert.

2026-07-14 via Nuitee
J
jane couple us
9
A very nice stay with some extra perks.
Pros:

The complimentary evening reception was a nice touch. And the hot breakfast in the morning was lovely.

Cons:

Didn't understand some of the fees on the bill

2026-07-13 via Nuitee
Y
Yurii family_with_children ua
8
2026-07-13 via Nuitee
J
Julie family_with_children us
1
This hotel is not an embassy suites. It's like staying in a closet -
Pros:

The choices were ok and the coffee was great.

Cons:

The evening reception and the breakfast were held in a room that wasn't even close to handling the guests. The elevators take forever because so many guests at the hotel. The price of a drink at the lobby were horrible. There wasn't a concierge ever available. The bed frames extended past the mattress, so we were constantly bumping & bruising ourselves. The closet is in the bathroom and very limited space.

2026-07-13 via Nuitee
S
Saila family_with_children fi
7
Pros:

The location was perfect for us and the view was amazing. The hotel was generally clean and nice even though there were some minor issues with our rooms: leaking shower cabinet and some electrical issues. However, staff took care of these problems as soon as we informed them we had any inconvenience. House keeping was excellent.

Cons:

The biggest downside was that the breakfast room was small and crowded every morning between 9 and 10. It was difficult to find a table there. I suggest they should keep it open till 11 am, that could help with the problem. Also, as late sleepers, we would’ve loved to have our breakfast a tad later.

2026-07-12 via Nuitee
5
509bretta Couples
10
Great central hotel
Pros:

Great bed and shower. Awesome staff especially Dinu. Would recommend staying and will stay next time in nyc

2026-07-11 via Tripadvisor
G
gregmS4886YI Family
10
Great Hotel
Pros:

Angel and Has explained all the amenities at Embassy Suites so clearly. They were super kind and made everything easy to understand. Thank you!

2026-07-11 via Tripadvisor
T
timtW3624JY Family
10
Happy Hour
Pros:

HAD was so kind and helped us a lot during Happy Hour. Thank you, HAS!

2026-07-11 via Tripadvisor
J
jamescY6478LH Friends getaway
10
My trip
Pros:

Has is very nice and helped us with everything at Happy Hour. We had fun!

2026-07-11 via Tripadvisor
J
J8808LGmarcusd Business
10
I love it
Pros:

Amazing food at Heist Restaurant! NIKA and MAKA were wonderful bartenders. HAS made the food look so delicious when he brought it to the table. Great experience!

2026-07-11 via Tripadvisor
P
Peck solo_traveller gb
10
Excellent
Pros:

Helpful staff nice clean modern room
Close to my office

Cons:

Lifts were very busy around breakfast time

2026-07-11 via Nuitee
M
Morgan couple us
7
Pros:

Location, amenities

2026-07-11 via Nuitee
G
Giorgia couple it
8
2026-07-11 via Nuitee
R
revondram Friends getaway
8
Ok
Pros:

Location was great. Adam was very helpful and professional. The additional tax on the room was unfair. The time we were in the hotel the bar area was closed and we didn't get to use the service. We had to pay for service we didn't get.

2026-07-10 via Tripadvisor
X
X761ZKnicoleb Friends getaway
10
William is the best
Pros:

WILLIAM was the best part of my stay!! At breakfast they ran out of bacon and he went out of his way to find me and bring me some.

2026-07-10 via Tripadvisor
C
Carol solo_traveller ie
9
2026-07-10 via Nuitee