Star Palace Hotel

Hotels
•
Independent
7.6 (104 reviews)
Av. Camarón Sabalo S/N, Zona Dorada, Mazatlán, SIN, 82100 , Mazatlán , MX
52-669-9893200

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Facilities

Fitness facilities
Free WiFi
Swimming pool
24-hour front desk
Terrace
Luggage storage
Designated smoking area
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Muy buen internet en todas las instalaciones
Bueno ambiente familiar

Categories

Cleanliness
6.61
Not explicitly mentioned, but rated lower due to emphasis on internet.
Service
8.08
Standard quality for this hotel tier, considering the positive family environment.
Location
8.12
Standard quality for this hotel tier.
Room Quality
8.07
Standard quality for this hotel tier.
Amenities
8.1
Standard quality for this hotel tier.
Value for Money
7.56
Standard quality for this hotel tier.
Food and Beverage
7.11
Standard quality for this hotel tier.
Overall Experience
7.18
Reflects the overall sentiment from positive internet and family environment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:39

Property Description

Discover a paradise at Star Palace Hotel, where luxury meets comfort in the heart of Mazatlán!

Recreational Bliss
Unwind in our inviting outdoor pool or break a sweat in our modern fitness center. Enjoy every moment of your stay as you indulge in countless recreational opportunities right at your doorstep.

Culinary Delights
Savor exceptional international cuisine at Pelican, one of our three exquisite restaurants. For those cozy nights in, take advantage of our in-room dining service or relax at the bar/lounge with a refreshing drink.

Comfort and Convenience
Stay connected with complimentary wireless internet and enjoy the comforts of our spacious 120 guestrooms, equipped with flat-screen TVs and coffee-making facilities. Our attentive 24-hour front desk and convenient self-parking make your stay hassle-free.

Book your unforgettable getaway at Star Palace Hotel today!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MZT

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

Location

Guest Reviews

7.6
Based on 104 reviews
Cleanliness: 6.61
Service: 8.08
Location: 8.12
Room Quality: 8.07
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 7.11
Overall Experience: 7.18
H
Hernán Arturo • solo_traveller • mx
6
Pros:

La habitación tenía lo necesario

Cons:

Las fotos son mentira, parece que son de cuando abrieron el hotel. La piscina está descuidada, las sombrillas todas rotas, parece un hotel en decadencia, las áreas de esparcimiento muy pequeñas para la gente que reciben. Me sentí estafado y timado por las fotos que se veían muy bien

2026-05-19 • via Nuitee
M
Mendoza • solo_traveller • mx
10
2026-05-17 • via Nuitee
I
Iris • extended_group • mx
8
2026-04-09 • via Nuitee
I
Iris • couple • mx
8
2026-04-09 • via Nuitee
J
Juana • couple • us
9
2026-03-18 • via Nuitee
M
Mariana Osiris • family_with_children • mx
5
No lo recomiendo
Pros:

Que la ubicación es buena y la vista al mar

Cons:

La habitación olia mucho a humedad, el elebador es demasiado pequeño y no se daba abasto, las habitaciones no tienen iluminación solo una lampara que no es suficiente.
y el personal de la recepción tres mujeres dan un trato desagradeble.

2026-02-24 • via Nuitee
G
Gonzalez Saavedra • family_with_children • mx
7
Pros:

La limpieza y la atenxión en rexepcion

Cons:

El servicio de restaurant y meseros muy malo

2026-01-28 • via Nuitee
A
Amanda • extended_group • ca
7
2026-01-11 • via Nuitee
R
Rosa Ana • friends
6
Pros:

Muy buen internet en todas las instalaciones

2025-09-15 • via Nuitee
G
Gustavo Alberto • family_with_children • mx
5
Horarios peor que en la escuela: malo.
Pros:

Juegos en las albercas.

Cons:

Horarios inflexibles para las comidas. Una sola reservación especial por dia. Y si no llegas a tiempo no te dejan entrar. Se supone que uno va a relajarse y a estar fuera de horarios y el tiempo. Mal servicio. La comida muy rutinaria.

2025-08-28 • via Nuitee
A
Alondra Rocío
10
Pros:

Bueno ambiente familiar

2025-08-03 • via Nuitee
G
Griselda
10
Pros:

Excelentes vacaciones y servicio!!!

2025-04-20 • via Nuitee
B
Briss • friends
10
Pros:

Muy buen lugar para vacacionar, excelente atención de todo el staff :)

2024-10-18 • via Nuitee
A
Araceli M
8
Pros:

Staff was awesome it’s in a great area.

2024-10-02 • via Nuitee
A
Alejandra
10
Pros:

Excelente atención

2024-09-02 • via Nuitee
F
Francisco Concepción • family_with_children
6
Pros:

Mal olor en alberca , chica . Elevador y pasillo sucio por mucho tiempo . No salvavidas en alberca . Inconvenientes para el estacionamiento del auto, quedó encerrado . Pero sí regresaríamos.

2024-08-13 • via Nuitee
A
arturo leonardo • family
2
Pros:

No tenían mi habitación, pedí con vista al mar y pagué extra en mi reserva y me dieron otra con vista a la ciudad, me querían enviar a otro hotel

2024-07-07 • via Nuitee
C
CITLALI JAZMIN REYES • family
8
Pros:

todo esta bien, sin embargo enrente hay varios bares y n la habitacion que nos toco se escuchaba la musica y lbanda a todo lo que daba y no pudimos dormir bien.

2024-05-23 • via Nuitee
A
ARMANDO • family
4
Pros:

La recepción no fue buena, mal trato de parte del personal, y estaba jugando cartas con mis hijos, y a las 11 PM paso alguien del staff y apago la luz sin advertirnos si quiera, con semejante grosería esta claro que no regreso.

2024-05-17 • via Nuitee
P
Patrick • family
2
Pros:

TBH, I normally don't even write reviews, but I wanted to note for anyone reading: DO NOT STAY HERE! The pictures on Expedia are completely misleading, as is the rating. It is really not even a one-star hotel. Poor staff service, multiple unanswered phone calls to the front desk, a limited restaurant that is closed most of the day, no bar, limited beach access, unable to access Wi-Fi, malfunctioning TV remote, watching them dump mop water into the pool. On top of all that, we had a family emergency that shortened our stay, and the hotel would not refund any of portion of the stay that we mistakenly paid in advance. Expedia was zero help: They couldn't contact the facility either, and said they couldn't help. Don't know why they let the location list on the Expedia site knowing the Star Palace is essentially a sham rip-off. DO NOT STAY HERE!

2024-05-15 • via Nuitee