Prive Thermas Hotel by WAM Experience

Hotels
8.5 (210 reviews)
Rua do Balneário, Qd 10, Lt 19 , Caldas Novas , br

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
See all facilities

Review Highlights

Pros:
Polite staff
Good facilities
Cons:
Cleanliness issues
Poor food quality

Categories

Cleanliness
7.33
Mixed reviews regarding cleanliness; some complaints about dirty curtains and mattresses with unpleasant odors.
Service
9.8
The staff were described as polite and attentive, with positive experiences highlighted.
Location
9.34
Many comments praised the location as safe and tranquil.
Room Quality
7.29
Reviews indicated issues with maintenance and the condition of furnishings.
Amenities
9.32
Facilities such as pools and entertainment received positive feedback.
Value for Money
8.78
Generally viewed as reasonable but with room for improvement based on experiences.
Food and Beverage
7.33
Mixed feedback regarding food quality, with some meals described as unpleasant.
Overall Experience
8.8
Overall experiences varied widely, with a significant negative review impacting the score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 14:30

Property Description

Comfortable Rooms and Leisure Complex
The Prive Thermas Hotel offers a perfect blend of tradition and modernity with comfortable rooms nestled amidst lush greenery. The large leisure complex boasts adult and children's pools with thermal and cold waters, children's water slides, a dry playground, restaurant, and a wet bar.

Access to Water Parks
Guests enjoy exclusive access to three water parks in the network: Water Park, Clube Prive, and Náutico Praia Clube. Each park offers a unique experience and is perfect for a fun-filled day for both adults and children.

Convenient Amenities
All rooms are equipped with air conditioning, TV, minibar, free WiFi, and a private bathroom, ensuring a comfortable stay for every guest.

Experience the perfect blend of comfort and entertainment at Prive Thermas Hotel. Book now for an unforgettable stay!

Important information:

Please note:

- Guests of Prive Thermas Hotel have access to the 03 water parks in the network: Water Park, Clube Prive and Náutico Praia Clube (except on days that are closed for maintenance: Náutico Praia Clube: from 10 am to 5 pm, closed Mondays and Wednesdays for maintenance // Clube Privé: from 10 am to 5 pm, closed from Monday to Wednesday for maintenance // Water Park: from 10 am to 5 pm, closed on Thursdays for maintenance).

- Parking is rotating and subject to availability upon check-in.

- In case of advance payment, the credit card holder must be a guest and must present a photo ID and credit card used to make the reservation upon check-in.

- Pursuant to Articles 82 and 83 of the ECA (Child and Adolescent Statute), the accommodations of minors without supporting documents is prohibited, and only RG and Birth Certificates are valid, together with the parents' travel authorization registered in notary office, in case the minor travels with another major responsible.

- Meals may be taken at another hotel in the chain, without prior notice, due to causes beyond our control.

- No refunds in case of early check-out.

- Unit cleaning is not being performed during the stay due to Covid.

- Due to Covid, the Saunas, gyms, playrooms and games room are working, but it is necessary to check with the reception the need to schedule for use (consult reception)

- When booking 9 rooms or more, different policies and additional supplements may apply.

- The name on the credit card used for the booking should correspond to the guest staying at the property. For reservations made by a third party, you will need to complete an authorization form and present a copy of a photo ID and credit card from the credit card owner.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.5
Based on 210 reviews
Cleanliness: 7.33
Service: 9.8
Location: 9.34
Room Quality: 7.29
Amenities: 9.32
Value for Money: 8.78
Food and Beverage: 7.33
Overall Experience: 8.8
T
Tamara • family_with_children • br
10
2026-03-13 • via Nuitee
V
Victoria • couple • br
9
2026-03-12 • via Nuitee
V
Victoria • couple • br
9
2026-03-12 • via Nuitee
F
Fernando • couple • br
10
Muito tranquila
Pros:

Lugar agradável

2026-03-09 • via Nuitee
E
ederson • couple • br
8
Bom
Pros:

Quarto limpinho

Cons:

Arcondicionado barulhão não deixa dormi, TV com baixa qualidade de imagem

2026-03-09 • via Nuitee
B
Benedito • family_with_children • br
10
2026-03-01 • via Nuitee
L
Luciano Maradona • family_with_children • br
10
2026-02-28 • via Nuitee
L
ligia • family_with_children • br
10
Pros:

O restaurante é excelente, comida deliciosa.
A piscina quente é quente mesmo, muito boa.

Cons:

O transfer a ida é no horário, mas a vinda pro hotel deixou a desejar, esperamos mais de 1h.
A iluminação do quarto é muito fraca, quarto escuro.

2026-02-24 • via Nuitee
L
luiz nelson • couple • br
8
Boa.
Pros:

Atenção dos funcionários.

Cons:

Manutenção das instalações.

2026-02-22 • via Nuitee
N
Nikolas • family_with_children • br
10
Local de família
Pros:

Exclusividade das piscinas

Cons:

Conforto dos colchões

2026-02-14 • via Nuitee
S
Sebastião • solo_traveller • br
9
No geral me senti bem e pude aproveitar bem os dias
Pros:

Localização, limpeza, as piscinas limpas e com temperaturas super agradável,

Cons:

Dentro das equipes existem pessoas super profissionais e amáveis simpáticas, mas existe também pessoa mal educada, exemplo : Sr Sidney super simpático complementa a todos,e a guarda vidas que estava trabalhando no dia 11/02/26 nem se quer respondia à ninguém,

2026-02-14 • via Nuitee
E
Euclesio da Cruz • family_with_children • br
10
Pros:

Da cordialidade dos funcionários, vale ressaltar a simpatia e disponibilidade da equipe da recepção e limpeza dos quartos.

Cons:

Nada a declarar!!

2026-01-28 • via Nuitee
J
JOSÉ CARLOS • couple • br
9
tudo muito bom, espero voltar novamente
Pros:

Café da manhã excelente .
Localização excelente

Cons:

Agua nas piscinas muito quente , no periodo da manha

2026-01-26 • via Nuitee
D
Darilene • family_with_children • br
10
excelente, hotel maravilhoso, localização muito boa também.
2026-01-22 • via Nuitee
E
Eduardo • family_with_children • br
10
2026-01-21 • via Nuitee
C
Camila • family_with_children • br
3
Ruim
Cons:

No café da manhã poderia ter iogurte para as crianças e só ofereceram no último dia

2026-01-21 • via Nuitee
A
ADRIANA • family_with_children • br
10
FOI SATISFATÓRIA!
Pros:

FIQUEI NO APARTAMENTO 146.
PERFEITO!. TUDO NOVINHO.
DUCHA MARAVILHOSA!

Cons:

PERCEBI UMA MUDANÇA NO RESTAURANTE NA VARIEDADE DE ALIMENTOS NO CAFÉ DA MANHÃ E ALMOÇO.
FREQUENTO O HOTEL HÁ 15 ANOS E ANTES ERA MAIS VARIEDADES/OPÇÕES E O TEMPERO ERA MELHOR. COMIDA ERA MAIS SABOROSA.

2026-01-20 • via Nuitee
S
Scott • couple • br
5
Will stay someplace else next time
Cons:

The food was bad

2026-01-20 • via Nuitee
S
Sóstens • family_with_children • br
8
Roupas de cama e toalhas manchadas
Pros:

O atendimento dos funcionários, quero ressaltar o funcionário Adalto Soares no restaurante, o atendimento de excelência e um verdadeiro exemplo de um serviço prestado com amor e dedicação.

Cons:

Todas as roupas de cama " todas " inclusive toalhas " todas" estavam encardidas e com manchas.

2026-01-20 • via Nuitee
I
Isabela • couple • br
9
2026-01-19 • via Nuitee