Uptown Suites Extended Stay Charlotte NC - Concord

Me dieron una habitación que el baño se le salía el agua por la puerta además no era un cuarto para los cliente normal era para personas adultas solo el baño lo demás estaba bien

AVOID - Harassment, Illegal Fees, and Retaliation
I stayed at Uptown Suites Charlotte from October through mid-November 2025 and experienced shocking mistreatment that I feel compelled to warn others about.
What happened:
Illegal ESA Discrimination: I provided official emotional support animal documentation BEFORE check-in (have email proof dated prior to move-in). Despite this, management attempted to evict me immediately upon return from travel, claiming I had an "illegal pet." When I referenced Fair Housing Act protections, they changed their story multiple times.
Harassment and Retaliation: After I asserted my legal ESA rights, management subjected me to hourly "safety checks" as retaliation - staff knocking on my door every hour to make my living situation unbearable. This is illegal harassment.
Inappropriate Contact with Minor: Management spoke directly to my teenage daughter WITHOUT my permission or presence, asking her to confirm we were leaving. This is completely inappropriate and predatory behavior toward a child.
Deceptive Billing: Management lied repeatedly about charges. First claimed my card "wasn't charged," then said it WAS charged but I shouldn't have received my refund. Charged illegal pet fees for a documented ESA, which violates Fair Housing Act.
Entering Room Without Permission: Evidence suggests staff entered my room during my approved travel (found trash bag with litter I didn't place there). I had not authorized housekeeping and did not leave a service request.
The Bottom Line: If you have an emotional support animal, have children, or value being treated with basic dignity - AVOID THIS LOCATION. Management is unprofessional, deceptive, and retaliatory. I'm filing complaints with HUD (Fair Housing violations), BBB, and corporate.
The late-night clerk who eventually helped resolve the immediate crisis was the ONLY professional staff member I encountered.
Save yourself the trauma and book...

Staff was lazy couldn’t get towels or blankets. Never at the desk.

Everything

The room had bed bugs and I have a bunch of pictures when the manager came they swear they didn't see any bed bugs so they asked us to leave. The manager said it's their policy

This was a bad stay staff was the worst (one person)

First of all, I did not like the fact that my room constantly had roaches, that I had to go out and buy spray to kill them.Secondly, I booked through a third party, and I booked in advance, and they told me that I had to check out.And check back in at three o'clock.However, wouldn't check in time came.They told me they only had one vacancy, and several people were trying to get it. And it was first come first serve
After sending me a email saying that they could not accommodate me another room.I had booked a prior week to the week that they canceled on me.And they sent me another email.Saying that they did not have to vacancies.After seeing online that they did have vacancies.If there was a problem they did not discuss it with me this was a big inconvenience to me.I had to find somewhere else at the last minute.However, I think that if you book him from a third party agency and not booking from uptown suites.Concorde you are treated differently.

Supposed to have a Keurig in the room. I brought my own coffee. Well There wasn't. But there was a regular one cup coffee maker and a coffe/filter.. So i figured that would be ok. Well in the morning at 6am I discovered i had a partial coffee maker. No was to use it. I went to the front desk to see if they had a replacement. She said yes, when the maintenance man comes in at 9🤷‍♂️🫣 So had to drive to Bojangles for my coffee...