Uptown Suites Extended Stay Charlotte NC - Concord

No pool

booked for 9 days. "Extended stay" with kitchen set-up but cabinets were empty. You're supposed to bring your own pots, pans, plates, utensils, ect.?? Room was darkly lit. We booked two queen bedroom suite (there was three of us) but they claimed to have overbooked and gave our room to someone else. We booked a full month in advance. My adult son had to sleep on a cot (and not a good one at that). We were not aware that hotel was pet friendly. Read the fine print on website. My wife and son are both allergic to dog hair. We had to book at another hotel. Management wouldn't or couldn't refund the balance.

I made a reservation the week before my stay. Disclosed I had 2 dogs (were there for a dog show at the Cabarras Event center). The hotel called me the day before to make sure I was coming. I answered Yes Absolutely! Don't give my room away! There was no mention of any problem. I showed up on Friday 7/17/26 around 4:30 pm. You can't check in til after 3pm. Prior, I had gone to the event center, set up my crates for the event and left my dogs there where it was cool. That way I could check in and get my stuff to the room, so dogs wouldn't be left in the scorching sun while I did that. I was told they needed to see my dogs 1st. This would be putting my dogs at risk, but I told them how long it would take to go back to the event center to retrieve them, When I returned....I was told they had no rooms left!!! THEY GAVE MY ROOM AWAY!!! They still have my $100 reservation and have not returned it. I may have to call my bank and declare it as fraud. If that happens, they won't be able to ever accept payment from my banking instution as it will be tagged as a fraud.

My card was charged after 12 knowing I wasn't able to check in at that time

They gave away the room I already had booked

Made reservation with my name followed by my sisters name so she could check in before my flight arrived for the Concord, NC location on Commons Park Cir. On Friday May 15, 2026 around 5:10pm my sister stood at the counter for a good 5 minutes with no service, while her cats waited in the hot car. When the staff member finally arrived, she was very rude. She wouldn’t let my sister check in and then proceeded to tell her cats were not allowed. No where in the policy does it say cats, just says pets allowed. My sister ended up going to a different hotel, and paying more. I was still charged $100, not because of no-show, my sister did try to check in. The service was totally unsatisfactory. I don’t know if it was just the employees bad attitude, or a company as a whole. Unless I get a refund, I’m going to assume the latter. I would greatly appreciate a follow-up response from corporate, or the General Manager Crystal Cody.

Some alarm going off at 7 AM. Not sure if it was a fire alarm since the fire department showed up