Uptown Suites Extended Stay Nashville TN - Smyrna

Smelled like pot and smoke!
I left! Went another hotel!

There wasn’t nothing that I didn’t like

Service. After a two hour flight delay, we finally arrived at the hotel at 1am in the morning. We are told by the young lady at the front desk that we can not check in because the computer system is down. Are you serious? There was not a manager available. She tried to call the one who was to be available and was not reaching that person. She did get a female manager who was in the hospital to let us know we basically we could check in at 7am. We are from PA in TN without a vehicle. 6 hrs till we can check in??? Computer systems go down, you have back up plans!!!! Hospital, restaurants, pretty much most places have back up plans. Printed guest list, manual credit card machine. We found another hotel, took an Uber to it at almost 3am! I sent the manager of this hotel an email of my experience and to request a refund for the stay that did not happen.. I have yet to hear from anyone. BEWARE OF THIS PLACE!!!!!!

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staff was rude and the atmosphere felt a bit unsafe. The stairs smelled awful.

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This hotels is geared for "long term" stays. In the week I was there, I meet many residents that have been there for months even years. ( all very nice)
With that being said, the hotel has very strict rules and are Very rigid.. not in the business of hospitalityl. I booked my stay for one week (Tuesday til Tuesday..) If you stay a week or longer, you get 1 cleaning day assigned to you. No problem there, since I keep things very tidy. however after the 4th day I wanted to exchange our 2 bath towels for new ones. I was told I have to wash my own, and that you get new towels ONLY on your assigned cleaning day . Mine was the day before we were to depart.. no sense there. Even after explaining to them that my husband had surgery and trying to keep things "sanitized" and clean as possible. Didn't matter, rules were rules. Asking for an extra pillow so he could be propped up, was answered with, let me ask my manager.. instead of oh sure no problem( I did get a pillow).
Check out time is 11 not 12 as stated on their website. One of the many reasons I booked this hotel was because of the later checkout time since I had a late afternoon flight. I found this out by asking if we could have a late check out around 1:00 /1:30. Being told that check out is at 11 and she was aware that the website says 12.. (other complaints from guests.) I asked how much the fee was since my husband was recovering from surgery thought it would be worth it. However was told $ 30 but had to be out by 12. An hour for $30 and out by the time that was advertised. RIDICULOUS. . The morning of our departure the manager sent someone up to our room to make sure we were checking out by 11:00. Really wow! If you only took that much care in other aspects!! CHANGE THE TIME ON YOUR WEBSITE ESPECIALLY SINCE IT'S A KNOWN PROBLEM

Also, yes there is a kitchenette for you to prepare food, but beware there is nothing to cook with, not one pan, or pot.

No help at desk

The eight police cars that had the place surrounded i work nights and someone trying to cook forgot to turn off their food so the fire alarm woke me up out my sleep The front desk person seems to never be at the front desk. So when I checked out at 11:15pm Friday I couldn't cancel the following night. I called them three times left voicemail for a return call. Never received. I have to say the person who checked me in was very nice she did try to make sure my stay was comfortable

Service at night was poor. One of my packages got taken or lost