Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Limited restaurant options
Cleaning issues in some areas

Categories

Cleanliness
8.8
Mentioned cleanliness in rooms, but some issues in maintenance noted.
Service
9.77
Generally positive service, though some experiences were disappointing.
Location
10
Excellent central location with easy access to main attractions.
Room Quality
9.31
Rooms comfortable, but some reported issues with views and facilities.
Amenities
9.26
Good amenities, but some users felt pool area needed renovation.
Value for Money
9.79
Overall perceived as good value considering location and services.
Food and Beverage
8.25
Restaurant options limited and menu bland for some guests.
Overall Experience
10
Mostly a very positive experience despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:51

Property Description

Luxurious Accommodation

The Lapis Hotel in Hanoi offers a luxurious stay just steps away from Hanoi Opera House. Each room is elegantly furnished with modern amenities, including air conditioning, flat-screen TV, and a well-stocked minibar. Relax in comfort with plush bathrobes and slippers provided in every room.

Dining Excellence

Indulge in a culinary journey at Gambetta Restaurant, where you can enjoy a delicious international buffet breakfast or savor a la carte specialties prepared by the talented chef. The restaurant caters to diverse tastes and welcomes special requests for a personalized dining experience.

Exceptional Services

Experience top-notch service with multilingual staff available round the clock to assist with any needs, from currency exchange to travel arrangements. Take advantage of the outdoor swimming pool, sun terrace, and shared lounge for relaxation during your stay.

Book now for a memorable stay at The Lapis Hotel and enjoy unparalleled hospitality in the heart of Hanoi!

Important information:

Guests who would like the airport transfer service can choose from the options below:
- Option 1: 4-seat car (max. 3 people): VND 600,000/way or VND 1,100,000/2 ways
- Option 2: 7-seat car (max 5 people): VND 700,000/way or VND 1,300,000/2 ways
- Option 3: 7-seat car: VND 900,000/way or VND 1,700,000/2 ways
- Option 4: 16-seat Van: VND 900,000/way or VND 1,700,000/2 waysGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is needed) and costs VND 30000 per hour.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    People no matter the age stay for VND 705,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 837 reviews
Cleanliness: 8.8
Service: 9.77
Location: 10
Room Quality: 9.31
Amenities: 9.26
Value for Money: 9.79
Food and Beverage: 8.25
Overall Experience: 10
T
Thomas • extended_group • de
10
War alles zur besten Zufriedenheit
Cons:

Super

2026-03-11 • via Nuitee
R
Rose • solo_traveller • vn
8
2026-03-09 • via Nuitee
M
michel • family_with_children • fr
9
Pros:

Le confort

2026-03-09 • via Nuitee
L
Lucienne • extended_group • de
8
2026-03-07 • via Nuitee
R
Robert Yan • family_with_children • nl
8
Pros:

Great staff and facilities. Room was spacious and bathroom was clean and beautifull

Cons:

Location is a bit further from Old quarter

2026-03-02 • via Nuitee
K
Kylie Jane • family_with_children • au
8
2026-03-01 • via Nuitee
J
Jonathan • couple • gb
8
Great!
Pros:

Great location, friendly staff and great breakfast.

Cons:

Our room was a little bit small and no windows to the outside.

2026-02-28 • via Nuitee
A
Al • solo_traveller • us
10
Great location for Okd City visitors.
Pros:

Directly adjacent to the Old City center

Cons:

It’s a little older, but that gives it a good bit of charm.

2026-02-27 • via Nuitee
S
Susanne • family_with_children • de
8
2026-02-24 • via Nuitee
T
Thien Truc • family_with_children • au
7
2026-01-31 • via Nuitee
R
Rohit • family_with_children • in
10
2026-01-26 • via Nuitee
C
Chantal • couple • th
8
Great location to get around the sites and close to restaurants and shops
Pros:

Our room was a suite and it was huge and really comfortable
Staff brought up glasses and ice bucket as we were celebrating a special occasion
Excellent breakfast

Cons:

Hotel looks a little tired and outdated

2026-01-25 • via Nuitee
H
HIRONOBU • extended_group • jp
9
Great!
Pros:

Clean, quiet, Bed is nice, breakfast is very good, People are friendly.

Cons:

TV always freeze. Wifi is slow.

2026-01-19 • via Nuitee
H
HIRONOBU • extended_group • jp
8
Pros:

朝食はおいしかった

2026-01-19 • via Nuitee
T
Thanh Nhã • family_with_children • vn
8
quá tuyệt vời
Pros:

bữa sáng ngon, nhân viên nhiệt tình, vị trí đẹp

2026-01-19 • via Nuitee
D
DEEPANJAN • solo_traveller • in
9
2026-01-19 • via Nuitee
K
Koichi • solo_traveller • jp
9
快適でした。
Pros:

清潔で従業員の対応も最高でした。

Cons:

できればトイレは洗浄トイレだとよかったです。

2026-01-16 • via Nuitee
G
Graham • solo_traveller • au
7
Good
Pros:

Nice hotel. Staff vey nice and helpful.

Cons:

Had to move room due to not being able to get in first shower due to the way they fitted the door leaving only 30cm clearance.
Once changed rooms it was excellent.

Bar closed very early about 9pm

2026-01-13 • via Nuitee
C
Cristian • couple • ar
10
Un hotel para volver a ir
Pros:

La ubicación y el trato del personal, en especial Linh & Thu, las dos chicas de recepción, nos ayudaron con todo, nos cuidaron las valijas, le dan un valor altísimo al hotel

Cons:

Un error mío obvio pero no mirar bien, pero la habitación que reservé tenía vista a una pared interna, olvídate de tener luz de día, no la volvería a elegir por eso, pero dsp la habitación impecable igual que todo el
Hotel

2026-01-12 • via Nuitee
F
Fanny • couple • ch
8
Kommen gerne wieder.
Pros:

Freundlichkeit. Lage. Relativ ruhig (hatten ein Zimmer nach innen).

Cons:

Dass man erst um 14 Uhr einchecken kann. Musste 4 Stunden mit Jetlag auf das Zimmer warten.

2026-01-12 • via Nuitee