Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Helpful staff
Good location
Cons:
Limited restaurant options
Cleaning issues in some areas

Categories

Cleanliness
8.8
Mentioned cleanliness in rooms, but some issues in maintenance noted.
Service
9.77
Generally positive service, though some experiences were disappointing.
Location
10
Excellent central location with easy access to main attractions.
Room Quality
9.31
Rooms comfortable, but some reported issues with views and facilities.
Amenities
9.26
Good amenities, but some users felt pool area needed renovation.
Value for Money
9.79
Overall perceived as good value considering location and services.
Food and Beverage
8.25
Restaurant options limited and menu bland for some guests.
Overall Experience
10
Mostly a very positive experience despite a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 23:51

Property Description

Luxurious Accommodation

The Lapis Hotel in Hanoi offers a luxurious stay just steps away from Hanoi Opera House. Each room is elegantly furnished with modern amenities, including air conditioning, flat-screen TV, and a well-stocked minibar. Relax in comfort with plush bathrobes and slippers provided in every room.

Dining Excellence

Indulge in a culinary journey at Gambetta Restaurant, where you can enjoy a delicious international buffet breakfast or savor a la carte specialties prepared by the talented chef. The restaurant caters to diverse tastes and welcomes special requests for a personalized dining experience.

Exceptional Services

Experience top-notch service with multilingual staff available round the clock to assist with any needs, from currency exchange to travel arrangements. Take advantage of the outdoor swimming pool, sun terrace, and shared lounge for relaxation during your stay.

Book now for a memorable stay at The Lapis Hotel and enjoy unparalleled hospitality in the heart of Hanoi!

Important information:

Guests who would like the airport transfer service can choose from the options below:
- Option 1: 4-seat car (max. 3 people): VND 600,000/way or VND 1,100,000/2 ways
- Option 2: 7-seat car (max 5 people): VND 700,000/way or VND 1,300,000/2 ways
- Option 3: 7-seat car: VND 900,000/way or VND 1,700,000/2 ways
- Option 4: 16-seat Van: VND 900,000/way or VND 1,700,000/2 waysGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.4
Based on 909 reviews
Cleanliness: 8.8
Service: 9.77
Location: 10
Room Quality: 9.31
Amenities: 9.26
Value for Money: 9.79
Food and Beverage: 8.25
Overall Experience: 10
E
Emma • family_with_children • gb
10
Perfect 8 night stay. Breakfast was amazing each morning and the staff couldn’t do enough to help us during our stay. Sh
Pros:

We booked the suite as a treat for us. The room had everything we could need during our stay. Bedding was changed daily and water left each day. Tea and coffee throughout. The room offered spacious accommodation for us and our teenager so we all had the space we needed. The pool jacuzzi and steam/ sauna rooms were a welcome respite from the bustle and noise of the old town. The gym was favoured by our teenager although it was basic. We had welcome drinks on arrival and a fruit platter brought to our room once we had settled in. It was my husbands whilst we were there and reception picked this up themselves when taking our passport details and organised a lovely gift during breakfast that morning. It made his day very special.

Cons:

The Luke warm jacuzzi but guess people use it more to cool down given the outside heat.

2026-08-31 • via Nuitee
M
Michala Louise • family_with_children • dk
8
Meget fint ophold
Pros:

Meget fint ophold! Damen og manden i receptionen var virkelig fantastiske, imødekommende og åbne. Sengene var gode og atmosfæren var god

Cons:

Måske poolen var en anelse for varm

2026-08-14 • via Nuitee
X
Xavier • couple • fr
9
2026-08-13 • via Nuitee
L
Loïc • extended_group • fr
10
2026-08-12 • via Nuitee
F
Farkad • family_with_children • gb
8
2026-08-09 • via Nuitee
L
Luiz • couple • es
10
Pros:

Todo moderno, amplio, instalaciones muy chulas y completo. Las vistas de la piscina infinita son increíbles

Cons:

Nada, todo perfecto

2026-08-08 • via Nuitee
M
Marie Emilie • family_with_children • ca
7
2026-08-07 • via Nuitee
D
Debs2135 • Family • Sheffield, South Yorkshire, England
8
Great base hotel for exploring Hanoi
Pros:

This was a super hotel for the 2 nights we were in Hanoi. The rooms were clean and comfortable. The rooftop pool was perfect after a day touring the city. The restaurant apparently served until 10pm and because we had arrived late we decided to eat there however it was empty and there were no staff in sight so we opted for room service which worked well. Staff were friendly and helpful. Would recommend.

2026-07-25 • via Tripadvisor
L
LAETITIA • couple • fr
9
Pros:

Proche du vieux quartier mais au calme, très joli hall et personnel sympathique

Cons:

Chambre assez petite avec 2 valises

2026-07-23 • via Nuitee
T
Tracey • couple • gb
9
I can recommend this hotel.
Pros:

Helpful staff and lovely room - given an upgrade to a deluxe room which was lovely. Rooftop pool was super.

Cons:

All good.

2026-07-11 • via Nuitee
H
HOCHI • solo_traveller • jp
8
Pros:

ロケーションも部屋も清潔で良かった。

Cons:

アメニティの入れ物が壊れておりものが出せなかった

2026-06-30 • via Nuitee
K
KOJI • couple • jp
7
最初の印象で全体評価が下がります
Pros:

設備の内容、清掃

Cons:

チェックイン時のスタッフ対応
ツインベットオプション予約であったがダブルベットが用意されており、やり取りを行ったメール履歴を示すまで信じて頂けず20分程時間を要した。
男性2名での宿泊でありダブルベットは非常識と思います。

2026-06-27 • via Nuitee
L
Lieu • solo_traveller • vn
9
2026-06-24 • via Nuitee
S
Scott • solo_traveller • au
10
Pros:

Good location nice pool and spa

Cons:

Nothing really

2026-06-23 • via Nuitee
V
Van Minh • couple • gb
10
2026-06-19 • via Nuitee
F
Fanny • family_with_children • dk
8
2026-06-18 • via Nuitee
C
Claudia • couple • de
10
2026-06-17 • via Nuitee
R
rogere962 • Couples • Eastleigh, Hampshire, England
10
Great stay in Hanoi and 2D1N Halong Bay Cruise
Pros:

We'd planned our trip to Hanoi to also include a 2D1N Halong Bay cruise which was booked through the hotel. Whilst electronic payment via their website is not available, the hotel was incredibly helpful and responsive via email to help complete the booking. Upon arrival we were picked up by a driver/car arranged by the hotel. Everything went smoothly. The hotel itself is very clean and a good standard for a short stay. The hotel staff were very friendly and helpful for us, and overall I'd have no hesitation recommending this hotel to friends and family.

2026-06-11 • via Tripadvisor
S
Sofia the Tangerina 🍊 • solo_traveller • ie
9
Great place to stay in Hanoi
Pros:

Overall an excellent hotel with great amenities in a central location.

Cons:

Pool area could be kept a bit better but still pretty good overall.

2026-06-07 • via Nuitee
S
Sofia the Tangerina 🍊 • solo_traveller • ie
9
Great hotel in central Hanoi
Pros:

Overall nice hotel with good amenities in a central location

Cons:

Pool area could have been kept a bit better but still good overall.

2026-06-07 • via Nuitee