Hotel Tierra Maya

Hotels
9.2 (61 reviews)
Avenida de la Almolonga 28 A , Tuxtla Gutiérrez , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Family rooms
Luggage storage
Express check-in/check-out
Tour desk
Soundproof rooms
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great staff
Spacious rooms
Cons:
Unpleasant odors
Noise issues

Categories

Cleanliness
8.44
There were mentions of dust on the floor and stained bedding.
Service
9.91
Staff were very kind and accommodating.
Location
8.95
The location is quiet and within walking distance to the center.
Room Quality
8.4
Rooms are large, but noise and odor issues were reported.
Amenities
9.43
Breakfast options and massage bookings were available.
Value for Money
9.59
Reasonable prices for the room quality and services offered.
Food and Beverage
9.44
Positive feedback on the breakfast offered.
Overall Experience
9.41
A generally positive experience with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:35

Property Description

Convenient Location
Hotel Tierra Maya is ideally located near major attractions such as San Cristobal Cathedral and Central Plaza & Park, offering easy access to the city's landmarks.

Comfortable Accommodation
Experience comfort in every room with amenities like flat-screen TVs, private bathrooms, and city views available in select rooms. Relax on your own patio and enjoy the cozy seating area provided.

Great Facilities
Enjoy free WiFi, a bar, and free private parking during your stay. Take advantage of the tour desk to explore the city effortlessly. Book your stay now at Hotel Tierra Maya for a memorable experience in San Cristóbal de Las Casas.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: TGZ

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.2
Based on 61 reviews
Cleanliness: 8.44
Service: 9.91
Location: 8.95
Room Quality: 8.4
Amenities: 9.43
Value for Money: 9.59
Food and Beverage: 9.44
Overall Experience: 9.41
D
Dania • couple • nl
6
Prima
Pros:

Comfortabele bedden, rustige buurt

Cons:

beddengoed met vlekken, twee kleine bedden voor een stel

2026-01-19 • via Nuitee
L
lesley ann • couple • au
10
Lovely
Pros:

Loved st cristobel
Comfortable safe room

Cons:

Nothing

2026-01-03 • via Nuitee
G
Gutierrez Montejo • couple • mx
10
2025-12-26 • via Nuitee
C
Carlos Alberto • couple • mx
10
Pros:

Todo! Excelente!!

Cons:

Todo me gustó

2025-12-02 • via Nuitee
Àfrica • family_with_children • es
8
2025-10-11 • via Nuitee
Y
Yanahi • family_with_children • us
6
Pros:

Que era un cuarto muy grande de tres camas doble. Muy amplio para una familia de 5.

Cons:

El estacionamiento es privado se cierra a una hora. El cuanto q me toco es uno de abajo,pegado al la cosina y el olor entraba al cuarto. Y voces de los guespedes y trabajadoras se escuchan.

2025-08-21 • via Nuitee
A
Alice • couple • it
9
Pros:

Personale gentilissimo e struttura accogliente.
Possibilità di fare colazione per 70 pesos e anche di prenotare massaggi.

Cons:

Un po' di polvere per terra

2025-08-04 • via Nuitee
J
Jorgen • family_with_children • be
7
Prijs kwaliteit zeer scherpe prijs
Pros:

Propere kamer en vriendelijk personeel. Rustig en 15min wandelafstand van het centrum.

Cons:

Badkamer te klein en is aan vernieuwing toe. Heb langs de straat geparkeerd gezien we de parkeerplaats van het hotel niets vonden. Hebben er zelf wel niet meer naar gevraagd.

2025-07-23 • via Nuitee
O
Olivia • solo traveller • co
10
Exceptional
2025-04-24 • via Nuitee
M
Manouk • young couple • nl
10
Exceptional
Pros:

The host is amazing, good tips and very friendly. I would highly recommend staying here! It was truly amazing!

2025-02-19 • via Nuitee
M
Mirjam • family with young children • nl
9
Great
Pros:

Lovely staff, clean, well located

2024-08-01 • via Nuitee
P
Pinky • solo traveller • mx
10
Originally booked 2 nights and extended for 5 more. Thank you Tierra Maya for the hospitality
Pros:

The staff are absolutely amazing, so warm and welcoming with attention to detail. The most comfortable beds I’ve slept in and I’m a very fussy sleeper. Location is perfect as it’s close to centre (5 min walk) but in a chilled part of town. Great views

Cons:

Nothing

2024-04-10 • via Nuitee
G
George • solo traveller • gb
9
Superb
Pros:

The Bed

Cons:

No dislikes

2024-02-15 • via Nuitee
A
Agnieszka • with friends • pl
10
Feels like at home
Pros:

Honestly I can't recommend Hotel Tierra Maya enough. The hotel itself is very cute and very well located. But what's also very important is the great stuff, always smiling and welcoming, that helped us with arranging some day trips but also helped when my partner got stomach sick and we needed to arrange a longer stay very last minute. Thank you!

Cons:

Nothing

2024-02-12 • via Nuitee
S
Szymon • young couple • pl
10
Best hotel in Mexico so far.
Pros:

Great hotel. Clean, neat, very friendly staff.As a welcome we got a drink that sswizo squeezed fruit. Closed parking, close walking distance to the downtown. Value for money even sensational.

2024-01-30 • via Nuitee
P
Paul • solo traveller • us
9
The owner was extremely gracious and pleasant
Pros:

Authentic feel and delightful atmosphere

Cons:

Nothing

2024-01-25 • via Nuitee
K
Kate • young couple • gb
9
Superb
Pros:

Very friendly staff and nice bedrooms with good showers. Great value for money!

Cons:

Nothing

2024-01-23 • via Nuitee
I
Ines • young couple • de
10
wonderful time! all is very clean and the team is helping whenever they can. fully recommendable.
2024-01-23 • via Nuitee
A
Adrian • young couple • mx
8
Good price value
Pros:

Good location and price value

Cons:

Na

2024-01-08 • via Nuitee
A
Anonymous • young couple • gb
10
Exceptional
2024-01-04 • via Nuitee