Russell Hotel

Hotels
7.6 (1271 reviews)
80 London Road , Royal Tunbridge Wells , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Location
Friendly Staff
Good Value for Money
Cons:
Cleanliness Issues
Dated Rooms
Noise from Other Guests

Categories

Cleanliness
6.85
Some reviews mention a need for a better clean and updates.
Service
8.35
Staff are very friendly and helpful according to several reviews.
Location
8.35
Many reviews highlight the great location near town center.
Room Quality
6.85
Rooms are described as dated and needing renovation.
Amenities
7.35
Some amenities like breakfast and parking are appreciated, but lacking in others.
Value for Money
7.85
Generally viewed as good value for the price.
Food and Beverage
7.85
Breakfast received positive feedback throughout the reviews.
Overall Experience
7.35
Mixed reviews overall, but several positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 17:47

Property Description

Victorian Charm and Modern Comforts

Scenic Views and Delicious Dining
Enjoy a full English breakfast in our dining room overlooking The Common, setting the perfect start to your day.

Cozy Rooms with Convenient Amenities
Relax in rooms with private bathrooms, Freeview TVs, and complimentary tea and coffee. Some rooms even offer free Wi-Fi, while our annexe rooms feature a kitchenette for added convenience.

Experience the best of Tunbridge Wells with the historic Pantiles and beautiful Calverley Gardens a short stroll away. Book your stay at Russell Hotel for a delightful blend of history and comfort.

Important information:

Due to the historic nature of the building, neither the main building nor the annex have elevators. The hotel does not serve lunch or dinner, however there are many different restaurants within 2-10 minutes’ walk.
The property only has 1 ground floor room with a disable bathroom. This room is subject to availability upon request.

The property has a limited number of cots and extra/sofa beds that can fit in certain rooms only. These cots/sofa/extra beds are subject to availability upon request.

Guide dogs are allowed.

Please note that parking spaces are limited and are on a first-come, first-served basis. Further parking can be found in nearby locations and charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 15 years old stay for £12 per person per night when using an existing bed.
    People 3 years old and over stay for £18 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 1271 reviews
Cleanliness: 6.85
Service: 8.35
Location: 8.35
Room Quality: 6.85
Amenities: 7.35
Value for Money: 7.85
Food and Beverage: 7.85
Overall Experience: 7.35
E
Elizabeth • solo_traveller • gb
9
A lovely stay in a 2* hotel in central Tunbridge Wells.
Pros:

It's a rambling building. Very well situated for the Victoria shopping centre and the Assembly Halls.
A Bills at the end of the road!
Even the single room at the top was nice.
A lift would be even better!
Lovely breakfast and nice bar. I liked the tables for sitting out too.

Cons:

No lift - I need to choose a room on the first floor next time.
Shower in single room needs a refit.

2026-05-16 • via Nuitee
M
Maureen • couple • gb
10
Perfect for our needs when visiting family & friends in Tun Wells .
Pros:

Close to the town ,Parking on site ,Plenty of hot water, Good breakfast, Smiley staff.

Cons:

The 60 stairs to our room.

2026-05-16 • via Nuitee
M
Michal • solo_traveller • cz
7
2026-05-16 • via Nuitee
R
Rosa • solo_traveller • be
8
Pros:

Ik heb scotney garden bezocht, mooi om ernaar toe te fietsen via kleine wegen.
Ook heel mooie azalea te zien.

Cons:

De kamer en vooral de douche was wat aan opfrissing toe.
De 1ste dag vriendelijke man voor het ontbijt.
De 2de dag een meisje die erbij liep of het tegen haar goesting was...

2026-05-14 • via Nuitee
D
David • couple • gb
7
Okay
Pros:

Location and 24hr access

Cons:

The room was very hot!

2026-05-13 • via Nuitee
S
Seddig • solo_traveller • ly
5
2026-05-11 • via Nuitee
G
GRZEGORZ • couple • pl
8
Pobyt udany, personel bardzo miły
Pros:

Śniadania typowo angielskie dobre, lokalizacja w centrum miasteczka.

Cons:

My akurat mieliśmy pokój na samej górze, więc ostatnie piętro po schodach(brak windy), nam to nie przeszkadzało, ale jeśli jest starsza osoba lub ktoś z kontuzją to powodzenia życzę, jeśli jest pełne obłożenie hoteliku i brak innego pokoju.

2026-05-10 • via Nuitee
H
Hatem • solo_traveller • ly
8
2026-05-09 • via Nuitee
B
Beth • solo_traveller • gb
9
Pros:

The staff are excellent. The breakfasts are good

Cons:

Facilities need upgrading but staff were alway quick to address an issue ( kettle not working, shower wouldn't switch off)

2026-05-08 • via Nuitee
T
Tony • couple • gb
6
Pros:

Very good location to walk to the centre of Tunbridge Wells, parking at the hotel useful

Cons:

Dated hotel, over-priced

2026-05-08 • via Nuitee
W
William • solo_traveller • gb
10
2026-05-02 • via Nuitee
A
Alain • solo_traveller • fr
10
Pros:

Tout est parfait

2026-05-01 • via Nuitee
A
Anders • couple • se
8
2026-04-27 • via Nuitee
W
William • solo_traveller • gb
10
2026-04-27 • via Nuitee
J
Julie • solo_traveller • gb
5
I expect better quality even for a budget price
Pros:

Good central location.

Cons:

In real need of redecoration - very dated and shabby. Clear sign of damp in my room from a leaky roof and mould around bath/shower. No shampoo provided - just 1 sachet of body wash and a small bar of soap. No breakfast option for before 8am - I needed to leave at 7:45. Difficult to locate staff on Saturday evening - reception empty with no bell.

2026-04-26 • via Nuitee
B
Bezbut • extended_group • gb
10
2026-04-24 • via Nuitee
A
Adam • solo_traveller • gb
1
Has a BAD reputation!
Pros:

Architecturally stunning & location. I’d recommend the staff to look for better establishments to work in, as they are deserving of that. The owners should be damn right ashamed of this place in a stunning town!!!

Cons:

Pretty much aside from above all of it dated, tired, dirty, smelly, ripped wallpaper not decorated properly since the 80’s, Room 50 horrendous furniture deserving of a skip, bathroom just vile. Spoke to taxi people a couple of retailers they all said this place has a terrible reputation. AVOID.

2026-04-24 • via Nuitee
W
William • solo_traveller • gb
10
2026-04-22 • via Nuitee
O
Oisin • solo_traveller • ie
10
Stay here.
Pros:

I loved the staff and had a gorgeous triple room. It's such great value for money!

2026-04-20 • via Nuitee
Z
Zhivko • solo_traveller • gb
8
2026-04-19 • via Nuitee