Aquastar Unique Hotel & Apartments Mahahual

Hotels
7.6 (223 reviews)
Carretera Mahahual Xcalak Km 0.5 , Mahahual , mx

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Room humidity
Inconsistent amenities

Categories

Cleanliness
6.53
Some reviews mentioned issues with room cleanliness and humidity, indicating potential problems.
Service
8.52
Positive comments about attentive and friendly staff throughout multiple reviews.
Location
8.52
Guests appreciated the great location and views, which were highlighted in several reviews.
Room Quality
6.53
Several complaints about rooms not matching expectations and issues with humidity and maintenance.
Amenities
7.53
Mixed feedback on amenities; positive mentions of pool areas but concerns about maintenance.
Value for Money
7.53
Some guests felt the hotel did not meet expectations in terms of what was advertised.
Food and Beverage
8.02
Generally favorable comments about dining options and service in the restaurant.
Overall Experience
7.62
The overall experience varied; while staff service was good, other aspects detracted from satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:17

Property Description

Luxurious Accommodation with Ocean Views

Outdoor Swimming Pool and Garden Oasis
Aquastar Hotel & Apartments in Mahahual offers a serene escape with an outdoor swimming pool surrounded by lush gardens and a relaxing terrace. Perfect for unwinding under the sun or enjoying a refreshing dip after a day at Mahahual Beach.

Delicious Dining and 24-Hour Service
Indulge in delectable cuisine at the on-site restaurant or opt for the convenience of room service. With a 24-hour front desk, your needs are always met promptly. Additionally, stay connected with complimentary WiFi throughout the property.

Comforts of Home with Sea View Balconies
Select rooms at Aquastar Hotel & Apartments feature fully equipped kitchens, including a fridge, oven, and stovetop. Wake up to the sound of waves crashing with a cup of coffee on your private balcony overlooking the sparkling sea.

Experience luxury and relaxation at Aquastar Hotel & Apartments – book your stay now for an unforgettable getaway!

Important information:

Please note a Conservation fee of 17.00 MXN per night per room will be charged at the reception desk at check in, thank you very much.In the event of an early departure, the property will charge you the full amount for your stay.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CTM

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children ages 1 and older are allowed.
    Children from 1 year old to 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.6
Based on 223 reviews
Cleanliness: 6.53
Service: 8.52
Location: 8.52
Room Quality: 6.53
Amenities: 7.53
Value for Money: 7.53
Food and Beverage: 8.02
Overall Experience: 7.62
A
Alejandro • couple • mx
8
2026-02-11 • via Nuitee
J
Jessica • couple • mx
6
Pros:

La piscina y lo cercano à la playa.

Cons:

La habitacion no tiene ventanas y huele mucho a humedad.

2026-02-11 • via Nuitee
S
Sonia • couple • mx
10
Pros:

Todo....la atención de la sita Brenda de la recepción excelente

Cons:

No hubo nada que no me gustara

2026-02-09 • via Nuitee
M
Marco • couple • id
7
We kwamen net op het verkeerde moment.het strand lag vol met zeegras wat heel erg stonk maar hier kon het hotel niets a
Pros:

Het personeel was goed. Met name Valentin en het schoonmaak personeel waren er netjes

Cons:

De jacuzzi stond onder stroom. Levensgevaarlijk we kregen direct de meest luxe kamer van het hotel. Alleen jammer dat de airco zoveel lekte dat het water tot aan ons bed kwam

2026-01-19 • via Nuitee
M
Mirna • couple • us
9
We had a good time.
Pros:

The room was very nice.

Cons:

The doors needed screens to avoid mosquitoes from entering the room.

2026-01-19 • via Nuitee
J
Jiménez • extended_group • mx
8
Lindo departamento frente al mar
Pros:

Estuvimos muy agusto en este departamento. Tiene lo elemental para poder prepar los alimentos y está frente al mar al cual puedes llegar cruzando el malecón que es peatonal y caminando puedes llegar a sitios agradables para comer.

Cons:

No me gustó el sonido de la música del bar que esta pegado al edificio de departamentos y como era en fechas de vacaciones el sonido de la música era muy fuerte y terminaba hasta la madrugada.
Por otro lado la alberca es pequeña pero prácticamente sientes que toda la gente que pasa por el malecón te puede ver cuando tratas de tomar el sol.

2026-01-14 • via Nuitee
C
Cristlee • couple • bz
1
Not going back
Pros:

The beach front

Cons:

- The room with private pool smelled stink and was disappointing, the private pool is NOT in good condition, the pool was falling apart and there’s broken tiles all over the pool and the pool didn't looked clean
- The main pool was closed off to all guests also
- The staff wasn't helpful at all .

2026-01-12 • via Nuitee
C
Claudia • solo_traveller • mx
10
2026-01-09 • via Nuitee
M
Miguel • family_with_children • mx
9
Un espacio muy lindo
Pros:

La alberca

Cons:

Problemas exteriores al hoel

2026-01-08 • via Nuitee
P
Paola • family_with_children • mx
10
Pros:

Cuidan muchos aspectos sobre todo la limpieza nos sentimos muy bien recibidos y la atención del restaurante excelente, cuidan muchos aspectos que hacen que uno se sienta confortable, un hotel.bonito, cómodo, sin duda regresaría.

Cons:

Aunque el área de playa lo tienen sumamente cuidado y super cómodo hay piedras en la orilla no es la mejor zona de playa, pero se compensa con todo lo.demas que tiene el hotel

2026-01-05 • via Nuitee
P
Paola • family_with_children • mx
10
Pros:

Todo excelente lugar, atención de primera desde tempranito ves al personal.muy esforzado por mantener todo en pulcritud, los meseros hiper amables

Cons:

Todo me gustó, si tuviera una playa sin piedras fuera mejor

2026-01-05 • via Nuitee
J
Jorge Alfonso • couple • mx
1
Pros:

La gente que trabaja ahí, todos amables

Cons:

Las habitaciones apestan a humedad,no son lo que ofrecen en las fotos

2026-01-01 • via Nuitee
M
Martinez Pereyra • extended_group • mx
9
Bien
2025-12-27 • via Nuitee
A
Annemarie • couple • nl
7
Leuk voor twee nachten
Pros:

Eigen zwembad op balkon. Ruime kamer. Direct aan de boulevard. Lekker eten en drinken in restaurant.

Cons:

Vergane glorie. Zwembad brokkelt af. Airco lekt. Geen handdoeken voor strand/zwembad. Geen koelkast op kamer. Gebruik van plastic flesjes.

2025-12-21 • via Nuitee
M
Miguel • extended_group • mx
9
Gracias por resolver
Pros:

El personal muy amable nos resolvió un imprevisto

Cons:

No había luz y por lo tanto tampoco aire acondicionado y así nos querían mandar, al final se solucionó.

2025-12-15 • via Nuitee
A
Alpuche • couple • bz
3
Pros:

The location

Cons:

Property is outdated and old! The hotel smells like old

2025-12-15 • via Nuitee
L
laurent • family_with_children • fr
3
Pros:

Une chambre sans fenêtre qui sentait énormément l humidité et qui n avait pas d eau chaude, 2 heure après,toujours pas d eau chaude malgré qu il devrait faire le nécessaire
On nous a sur classé, dans une autre chambre avec balcon,belle chambre spacieuse,mais pas de clim,qui n a pas fonctionné de la soirée,de la nuit
Je ne recommande pas cette établissement, déçu

Cons:

Pas d eau chaude et pas de clim

2025-12-12 • via Nuitee
R
ROCIO NOHEMI • family_with_children • mx
8
2025-12-01 • via Nuitee
A
ALEJANDRO • family_with_children • mx
8
Muy cómodo, gran benficio costo-calidad. Piscina amplia para nadar
Pros:

el area de alberca muy comoda, la distribucion de los espacios en el apartamento, la cocina muy completa, las vistas

Cons:

las regaderas, el flujo del agua, las camas poco duras, el mar frente al hotel muy turbio. poco oscuro en la zona al caminar cerca

2025-11-18 • via Nuitee
J
José Antonio • solo_traveller • mx
10
2025-11-07 • via Nuitee