Malmaison Cheltenham

Hotels
Frasers Hospitality
8 (2341 reviews)
Bayshill Road , Cheltenham , gb

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Room service
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Good food quality
Helpful staff
Great location
Cons:
Small and dated rooms
Excessive pricing during peak time
Cleaning issues noted

Categories

Cleanliness
7.64
Some reviews mentioned cleanliness issues with dated rooms and a bathtub that appeared unclean.
Service
8.61
Most reviews describe pleasant service with specific mentions of helpful staff.
Location
9.15
The hotel has been consistently praised for its excellent location in Cheltenham.
Room Quality
7.1
Reviews noted that some rooms were small, dated or poorly lit, affecting the overall room quality.
Amenities
8.13
The hotel provides standard amenities for the price, with some limitations on parking.
Value for Money
7.09
Some guests felt that the price was excessive for what was offered, particularly during peak times.
Food and Beverage
8.14
The food received positive reviews, especially during private events, although breakfast options were limited.
Overall Experience
8.11
Reviewers had a generally positive experience but highlighted certain aspects that could be improved.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 03:37

Property Description

Luxurious Accommodations
Indulge in the unique charm of Malmaison Cheltenham with individually curated artwork, Egyptian cotton linen, and stylish en-suite bathrooms. Some rooms even offer modern open-plan bathrooms and Nespresso machines, ensuring a truly lavish stay.

Gastronomic Delights
Savor delectable dishes at the on-site Chez Mal Brasserie, serving up exquisite dinners on Friday and Saturday evenings. Throughout the week, guests can also treat themselves to a tempting light snack menu, perfect for satisfying any craving.

Convenient Location
Located in the vibrant Montpellier district, our hotel offers easy access to Cheltenham town centre, Montpellier Gardens, and various cultural festivals. With Cheltenham Spa Rail Station nearby and popular attractions just a short drive away, Malmaison Cheltenham is the ideal choice for your next getaway.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply. The property will contact the guest following their reservation.

The Breakfast inclusive rates include a Full-cooked breakfast and Dinner inclusive rates includes 2 courses from our Seasonal A’ la Carte menu and a side dish. Supplements apply to certain items. Inclusions only apply for adults. Children’s Breakfast is not included in the advertised rates and the charges are as follows directly to the hotel: 0-4 years old – Breakfast Complimentary/5- 11 years old – Breakfast charged at 50% full price/ 12 and over breakfast charged at full adult price. Kids Dinner Menu also available.

Please note extra beds and cots must be confirmed with the hotel prior to arrival, customers will be required to settle children's extra bed charges (£30 per night) directly with the hotel.

Parking is available at £10/night either in the on-site car park or via digital permit parking on Parabola Road. Please inform our team at check-in to register your vehicle in either parking facility. Car parking is subject to availability and cannot be reserved in advance.

When traveling with a dog, please note that an extra charge of £25 for 1 dog or £40 for maximum 2 dogs. Dogs are allowed in designated guest rooms-please notify the hotel in advance.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MBW

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for £45 per person per night when using an existing bed.
    Children up to and including 11 years old stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 2341 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 8.13
Value for Money: 7.09
Food and Beverage: 8.14
Overall Experience: 8.11
G
Gavin couple gb
10
2026-05-16 via Nuitee
G
Gavin couple gb
10
2026-05-16 via Nuitee
N
Naomi solo_traveller ch
10
Great value for money if you’re travelling on your own and the quality of food like their protein meals is excellent!
2026-05-15 via Nuitee
L
Laura couple gb
8
Lovely location
Pros:

Great location, lovely decor, comfy stay

Cons:

Bar not manned and not too well looked after

2026-05-15 via Nuitee
J
Jenkin solo_traveller gb
7
2026-05-13 via Nuitee
S
Sam solo_traveller ie
10
2026-05-13 via Nuitee
I
Ian couple gb
8
Enjoyable and relaxing.
Pros:

Breakfast excellent. Parked at hotel. Staff friendly and helpful.

Cons:

The shower wasn't great, water flow & temp varied. Also grouting in shower needed cleaning.

2026-05-12 via Nuitee
C
Colin couple es
9
Excellent hotel
Pros:

Ideally located with plenty of bars restaurants close by , breakfast was great a simple buffet for continental and then you can order your hot from the menu served with efficiently and a smile

Cons:

Couple of bulbs out in our bathroom which left lighting a bit dark apart from that all good

2026-05-12 via Nuitee
S
Sally solo_traveller gb
8
Centrally located quiet hotel with spacious accommodation
Pros:

Spacious room, large bath, good walk in shower.

Comfortable bed
Two wardrobes

A quiet centrally location with on site parking perfect for festivals

Cons:

Coffee maker had no socket to plug in so had to carry it to a socket near the door

Bedside nooks were difficult to access unless actually laying in bed

Sink was difficult to use as taps were on the side

A charge for parking - it should be included in the price

2026-05-11 via Nuitee
K
KelvinDG solo_traveller gb
7
Pros:

Brilliant staff and lovely food.

Cons:

The hotel is my favourite in Cheltenham, and as someone who lived in the town for years I know the options available. However this was first time I've been disappointed. The staff as usual were superb but the room was a huge disappointment.

2026-05-11 via Nuitee
B
Belinda solo_traveller gb
8
Wonderful weekend
Pros:

Extra thought and attention to allow us to bring our dog to meals with us was much appreciated.
Room was well equipped and clean; lovely shower and bath and the bed was very comfortable.

Cons:

Better lighting near the mirrors would be an improvement.

2026-05-10 via Nuitee
D
Dean solo_traveller gb
10
2026-05-10 via Nuitee
P
Peter Nicholas solo_traveller gb
7
2026-05-09 via Nuitee
A
Alyson solo_traveller gb
10
Comfortable enjoyable experience
Pros:

The staff were super friendly, parking on site, ideal location, beautiful hotel.

Cons:

Outdoor facilities for smokers instead of standing outside the hotel

2026-05-09 via Nuitee
G
Glenn solo_traveller gb
9
Great place to stay. Great staff and Great location
Pros:

Staff were great and very helpful. They really cared. Room was amazing and so was the facilities. Breakfast was fantastic good value for money

Cons:

None

2026-05-09 via Nuitee
B
brickstock solo_traveller gb
9
Pros:

Location. Room. Staff.

Cons:

Nothing

2026-05-09 via Nuitee
P
Pietro couple gb
8
2026-05-07 via Nuitee
T
Tim solo_traveller gb
8
2026-05-07 via Nuitee
R
Reg couple gb
8
2026-05-06 via Nuitee
C
Capaldi couple gb
8
Good value for money
Pros:

Location

Cons:

Room service number not working, queue at reception to order food for room service

2026-05-06 via Nuitee