Maset Al Masem Serviced Apartments

Hotels
6.7 (100 reviews)
King Fahd Road , Al Hofuf , sa

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Family friendly
Comfortable location
Considerate staff
Cons:
Room service issues
Cleanliness problems
Outdated amenities

Categories

Cleanliness
4.38
Multiple complaints about cleanliness and unclean facilities.
Service
8.85
Staff were described as considerate and welcoming.
Location
8.89
Convenient location with easy access to surrounding services.
Room Quality
5.34
Mixed reviews; some complaints about outdated and gloomy room ambiance.
Amenities
5.37
Amenities reported to be lacking, including issues with rooms and noise.
Value for Money
7.33
General sentiment indicates value is acceptable, but improvements needed.
Food and Beverage
6.38
Not explicitly mentioned, assumed average for hotel standards.
Overall Experience
7.05
Overall mixed feelings with some positive experiences balanced against significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:00

Property Description

Luxurious Accommodation
Al Masem Luxury Hotel Suites 3 Al Ahsa offers air-conditioned units with city and quiet street views. Each suite includes a well-equipped kitchenette, comfortable seating area, and modern amenities like a flat-screen TV and free WiFi.

Family-Friendly Amenities
Guests traveling with children will appreciate the baby safety gate provided by the aparthotel. The shared lounge area offers a relaxing space for families to unwind together after a day of exploring the city.

Convenient Facilities
With free private parking, a coffee shop, and a minimarket on-site, guests can enjoy a hassle-free stay. Additionally, the option of a paid airport shuttle service adds to the convenience of reaching the hotel effortlessly.

Experience luxury and convenience at Al Masem Luxury Hotel Suites 3 Al Ahsa. Book now for a memorable stay!

Important information:

Please check visa requirements before traveling.This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.7
Based on 100 reviews
Cleanliness: 4.38
Service: 8.85
Location: 8.89
Room Quality: 5.34
Amenities: 5.37
Value for Money: 7.33
Food and Beverage: 6.38
Overall Experience: 7.05
مري • family_with_children • qa
8
2026-05-06 • via Nuitee
J
Jaber • solo_traveller • qa
1
لا انصح بهذا الفرع تحديدا
Pros:

للأسف من أسوأ سلسلة المآسم اللي مريتها بحياتي كلها مع ان المكان نظيف والخدمات موجوده بس المشكله في الموظف نفسه موظف الاستقبال كان مختفي ماكان موجود اساسا وبعد فتره حضر وكان اسلوبه غير محترم ابدا ويعسر المعامله والحين انا بقدم شكوى في هيئة السياحه السعوديه لانني اطالب بترجيع المبلغ من امس مع اني ماسكنت ولاوقعت ولكن لتعنت الموظف واسلوبه الغير راقي فضلت التواصل مع الادارات العليا لحل المشكله

Cons:

الموظف يحتاج تدريب اكثر يحتاج ان يكون متواجدا تجربه سيئه جدا

2026-05-02 • via Nuitee
S
Samer • solo_traveller • ae
8
2026-04-23 • via Nuitee
F
faris saeed • family_with_children • sa
7
Pros:

الشقة من ثلاث غرف كانت مناسبة من حيث المساحة والنظافة والسعر المعقول.الموقع جيد حيث يوجد اسفل الشقق تموينات وبالقرب مطاعم ومقاهي
واحب ان اشكر الاخ كميل عبدالمجيد على حسن الاستقبال وسرعة اجراءات الدخول

Cons:

الاضاءة خافتة بعض الشي و الاثاث يحتاج تجديد

2026-03-29 • via Nuitee
N
Nasser • couple • sa
7
شكر للموظفين في الاستقبال
Pros:

الموقع وكبر مساحة الغرف
حجزت شقه 3 غرف كانت واسعه جداً
تعامل الموظفين كانت رائعه متعاونين جداً
اشكر الاخ كميل الرويلي على تعامله الراقي

Cons:

الاثاث قديم يحتاج تجديد
احد الحمامات في الشقه صعب استخدامه

2026-03-28 • via Nuitee
فاطمه • family_with_children • sa
2
الرجاء النظر في الاثاث والجدارن والبلاط
Pros:

للاسف ولا شي

Cons:

البلاط نمشي مكسر الستاير موديل مزعج مع فتح النافذه الاثاث قديم وفيه ريحه الفرشه في الارض جار عليها الزمن والسعر مره غالي ع انها عاديه

2026-03-26 • via Nuitee
A
Abdulrahman • solo_traveller • sa
10
Very polite staff and clean room
Pros:

Very friendly staff and nice place

Cons:

Nan

2026-03-25 • via Nuitee
A
Abdulla • family_with_children • qa
7
2026-03-25 • via Nuitee
Z
Zafar • family_with_children • ae
7
Pros:

It’s a big apartment

Cons:

It is a bit expensive.

2026-03-24 • via Nuitee
K
Khaja • couple • sa
9
2026-03-24 • via Nuitee
A
Abdulrahman • solo_traveller • sa
7
2026-03-19 • via Nuitee
F
Fatima • extended_group • ae
7
2026-02-27 • via Nuitee
العتيبي • couple • sa
8
2026-02-24 • via Nuitee
A
Abdulla • solo_traveller • kw
9
2026-02-22 • via Nuitee
S
Saleh • couple • sa
1
Never be there again
Pros:

Location

Cons:

Air conditioner

2026-01-18 • via Nuitee
A
Abdulaziz • extended_group • kw
1
The bed was not comfortbale and it was so dirty i couldn’t sleep well
Pros:

Location only

Cons:

Everything

2026-01-17 • via Nuitee
N
Nawaf • family_with_children • sa
5
2026-01-15 • via Nuitee
M
Mohammed • couple • qa
6
Pros:

قرب الموقع من السوق

Cons:

النظافة - مليئة بالغبار

2026-01-11 • via Nuitee
S
Sivaraman • family_with_children • in
6
Pros:

Its good to stay with family & location also comfortable.

Cons:

Not provided drinking water & towels, toilets should be cleaned.

2026-01-11 • via Nuitee
A
Ahmed Mohamed • extended_group • ae
8
2026-01-07 • via Nuitee