Keo Hotel - Ovalle Casino Resort

Hotels
8 (996 reviews)
Avenida Manuel Penafiel 2711 , Ovalle , cl

Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good location
Comfortable rooms
Friendly reception staff
Cons:
Cleanliness issues
Unfriendly spa staff
Inconsistent service

Categories

Cleanliness
7.08
There were complaints about cleanliness, specifically spiders in the spa area.
Service
8.55
The reception service was good; however, there were instances of unfriendliness noted.
Location
8.59
The location was described as ideal for both work and leisure.
Room Quality
8.04
Rooms were comfortable but had issues like hard pillows and lack of a hairdryer.
Amenities
8.07
Amenities were satisfactory but with some limitations such as pool hours.
Value for Money
8.03
Good overall value, but some details could be improved considering the price.
Food and Beverage
7.58
The breakfast had good variety, but service was not up to expectations.
Overall Experience
8.05
Overall a nice stay, marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 20:59

Property Description

Luxurious Accommodation with Spectacular Views
Experience a stay at Keo Hotel - Ovalle Casino Resort, where you can enjoy a range of amenities including an outdoor swimming pool, casino, and spa facilities. The hotel boasts breathtaking mountain views and a 24-hour front desk for your convenience.

Indulge in Culinary Delights
Savor a delicious buffet breakfast or dine at the on-site restaurant offering a fusion of Latin American and Italian cuisine. With free toiletries and flat-screen TVs in every room, your comfort is guaranteed.

Unique Experiences and Entertainment
Explore the Cactus museum, unwind at the children's playground, or gaze at the stars through our observatory's telescope. Book now and elevate your holiday experience at Keo Hotel - Ovalle Casino Resort.

Important information:

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.

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Children under 16 years of age are not allowed into the spa, starting March 1st 2020.

COVID-19
Due to the situation, some services at the hotel might not be available and the opening hours of these services may vary. Please get in touch with hotel after making reservation to confirm.

Access to the Spa and outdoor pool will only be included for superior rooms and suites. To access these facilities in case you have reserved a standard room, there will be a cost of USD 10 per room per person at the exchange rate of the day.

Small pets are allowed in all rooms except the “Suite” category.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LSC

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 996 reviews
Cleanliness: 7.08
Service: 8.55
Location: 8.59
Room Quality: 8.04
Amenities: 8.07
Value for Money: 8.03
Food and Beverage: 7.58
Overall Experience: 8.05
G
Gonzalez solo_traveller cl
7
Pros:

Ubicación

Cons:

Ruidos molestos en la noche, las puertas muy grandes y pesadas, sin saber cual abrir

2026-06-28 via Nuitee
H
Hector solo_traveller cl
10
2026-06-28 via Nuitee
H
Hector solo_traveller cl
9
Buena instancia
Pros:

Buen hotel

Cons:

No habían muchos canales de cable

2026-06-28 via Nuitee
V
Verónica solo_traveller cl
10
Pros:

Las instalaciones y el desayuno

Cons:

Pocas personas atendiendo

2026-06-27 via Nuitee
J
jose leonardo solo_traveller cl
6
2026-06-25 via Nuitee
F
Felipe couple cl
10
2026-06-22 via Nuitee
L
Luz María couple cl
7
Hotel bien
Pros:

Desayuno realmente muy bueno

Cons:

No hay jabón en barra, solo una toalla de manos, no dan gorra de baño hay que pagarla

2026-06-21 via Nuitee
P
Priscilla solo_traveller cl
5
Pros:

El Restaurant

Cons:

Pasé frío, poca ropa de cama, antes regalaban pantuflas ahora ya no, 2 toallas y eso que pagué habitación doble, sólo jabón líquido y venden gorras de baño en el Spa si necesitas.
Lo peor, mucha bulla si das para el lado del casino. Caro para todo esto.

2026-06-21 via Nuitee
A
Amerhi solo_traveller cl
10
Recomendadisimo.
Pros:

Todo, sin duda.

Cons:

Nada que decir.

2026-06-20 via Nuitee
M
makita solo_traveller cl
8
2026-06-19 via Nuitee
P
Paola Alejandra solo_traveller cl
2
Una farsa
Pros:

Masaje profundo de rostro

Cons:

Restaurante muy frio, piscinas frias, no había televisión, no había WiFi

2026-06-18 via Nuitee
P
P_muza solo_traveller cl
10
2026-05-30 via Nuitee
J
JAVIER extended_group cl
4
Pros:

Muy buena la atención del restaurante y la comida estaba deliciosa

Cons:

Pésima recepción al llegar; trato poco deferente (muy mala la experiencia de check-in)

2026-05-29 via Nuitee
F
Francisco extended_group cl
4
No corresponde la tarifa con los servicios
Pros:

La cama y almohada, el restaurante , bastante bueno el desayuno.

Cons:

Piscina climatizada NO temperada, con poco margen de horario, además es sumamente inhóspito , ducha mala y manejo de la temperatura de la habitación no disponible, malo el estacionamiento.

2026-05-27 via Nuitee
J
Julián solo_traveller cl
7
2026-05-23 via Nuitee
S
stella solo_traveller uy
9
2026-05-23 via Nuitee
P
Paola extended_group cl
8
Buena estadía, instalaciones cómodas para descansar.
Pros:

Buenas y limpias instalaciones, opciones de alimentación y buen desayuno con alternativas para todos los gustos.

Cons:

Reservamos dos habitaciones y en ambas solo había una toalla de ducha siendo que éramos dos personas por habitación.

2026-05-19 via Nuitee
A
Andrés solo_traveller cl
8
Pros:

Restorant

Cons:

El ruido en la mañana temprano

2026-05-14 via Nuitee
J
Julio couple cl
10
Maravilloso
Pros:

En general todo bien.

2026-05-12 via Nuitee
R
Roberto solo_traveller cl
10
2026-05-05 via Nuitee