The Old Quay House

Hotels
8.5 (392 reviews)
Griggs Quay Hayle , Hayle , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Non-smoking throughout
Kid meals
Kids' outdoor play equipment
Outdoor furniture
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Lovely views
Cons:
Limited food options
Average service interaction
Higher price point than expected

Categories

Cleanliness
8.25
Generally clean rooms were mentioned, but some comments suggest room for improvement.
Service
8.75
Service was decent but lacked personal attention at times.
Location
9.25
Great location with lovely views over the estuary, described positively in multiple reviews.
Room Quality
8.75
Rooms were generally comfortable but with mixed opinions on size and amenities.
Amenities
8.25
Basic amenities available, but some services like breakfast were not directly provided.
Value for Money
8.25
The price was considered high compared to the offered quality in some reviews.
Food and Beverage
7.75
Food options were limited and described as standard pub food, which could be improved.
Overall Experience
8.75
Despite some drawbacks, the overall stay was pleasant with great views and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:03

Property Description

Stunning Waterfront Views

Luxurious Accommodations
Indulge in comfort with flat-screen TVs, coffee machines, and outdoor seating areas in all rooms. Relax in private en-suite facilities with complimentary bathrobes and slippers.

Convenient Location
Explore Cornwall easily with a nearby train station and bus stop. Discover Penzance and Falmouth a short drive away. The Old Quay House offers a serene escape with easy access to nearby attractions.

Book now to experience a tranquil stay at The Old Quay House and immerse yourself in the beauty of Hayle Tidal Estuary Nature Reserve.

Important information:

Please note that both the 'Double or Twin Room with Bathroom' , 'Deluxe double or twin room with sea view and 'Superior Double or Twin Room' require a 24H notice to update bed configuration.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NQY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    Children from 1 year old to 9 years old stay for £35 per person per night when using an existing bed.
    Children from 10 years old to 16 years old stay for £45 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 392 reviews
Cleanliness: 8.25
Service: 8.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
S
Scott • couple • gb
10
2026-01-19 • via Nuitee
Y
Young Wung • couple • gb
5
Pros:

Friendly customer service.

Cons:

A slight musty smell upon entering the room.

2026-01-19 • via Nuitee
T
Terry • couple • gb
9
2026-01-19 • via Nuitee
C
Cornelis • couple • nl
7
Redelijke overnachtingsmogelijkheid.
Pros:

Kleinere kamer met mooi uitzicht.

Cons:

Keuken, geen ontbijt maar mogelijkheid (wel bij de buren). Diner, redelijk “pubfood”. Geen persoonlijke ontvangst.

2026-01-19 • via Nuitee
L
Lucy • family_with_children • gb
10
2026-01-19 • via Nuitee
L
Liz • couple • gb
9
Would stay there again but would be better taking a car as public transport not nearby.
Pros:

Very friendly and helpful staff. Very clean and good quality furniture and fittings. Comfortable beds. Stunning views.

Cons:

Food varied. Some excellent, some overcooked.

2026-01-19 • via Nuitee
J
John • couple • us
8
2026-01-19 • via Nuitee
S
Sharmila • couple • gb
10
2026-01-19 • via Nuitee
C
Christopher • solo_traveller • gb
9
2025-12-10 • via Nuitee
L
Louise • solo_traveller • gb
9
Great location lovely room
Pros:

Location and comfort of room

Cons:

Restaurant was closed before I arrived. When I called to ask about the restaurant times the duty manager said they had tried to call me. I had no call missed on my phone or a messsge.
A bit disappointing. I ordered just eats

2025-12-09 • via Nuitee
K
kelly • couple • gb
10
2025-12-01 • via Nuitee
N
Niall • extended_group • gb
9
2025-11-10 • via Nuitee
B
Bennett • extended_group • us
8
2025-10-08 • via Nuitee
A
Adam • couple • gb
8
2025-10-06 • via Nuitee
R
Raymond • couple • gb
7
Great location but overpriced.
Pros:

The location was good. For the price paid, I expected more from the room although it was okay.

Cons:

The dining room was set out like a canteen. The food was okay but not excellent.

2025-10-06 • via Nuitee
P
P.I.E. • couple • nl
8
2025-09-28 • via Nuitee
J
Julia • extended_group • ch
6
Compromise and one need a car to go around
Pros:

Breakfast place nearby and kids playground, good and clean room

Cons:

It is next to a motorway, and water body was full only during the night, the rest of the time it feels more like a swamp.

2025-09-19 • via Nuitee
J
Jane • partner
8
Pros:

We had a lovely room at The Old Quay House with superb views over the Estuary but only for 2 of our three nights sadly. The bed was so comfortable and waking up to that view was wonderful. The Superior room we had for our last night, also looking out over the sea was much smaller with a small double bed. Everything was provided for including binoculars and torches etc. which was a nice touch. Generally we felt a lack of warmth and personal attention especially since they don’t provide breakfast which would enable more staff interaction. Apart from that we had a very pleasant stay.

2025-09-18 • via Nuitee
K
Kevin • couple • ca
9
2025-09-17 • via Nuitee
M
mukherjee • couple • gb
10
2025-09-15 • via Nuitee