The Old Quay House

Hotels
8.5 (410 reviews)
Griggs Quay Hayle , Hayle , gb

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Non-smoking throughout
Kid meals
Kids' outdoor play equipment
Outdoor furniture
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Lovely views
Cons:
Limited food options
Average service interaction
Higher price point than expected

Categories

Cleanliness
8.25
Generally clean rooms were mentioned, but some comments suggest room for improvement.
Service
8.75
Service was decent but lacked personal attention at times.
Location
9.25
Great location with lovely views over the estuary, described positively in multiple reviews.
Room Quality
8.75
Rooms were generally comfortable but with mixed opinions on size and amenities.
Amenities
8.25
Basic amenities available, but some services like breakfast were not directly provided.
Value for Money
8.25
The price was considered high compared to the offered quality in some reviews.
Food and Beverage
7.75
Food options were limited and described as standard pub food, which could be improved.
Overall Experience
8.75
Despite some drawbacks, the overall stay was pleasant with great views and comfort.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:03

Property Description

Stunning Waterfront Views

Luxurious Accommodations
Indulge in comfort with flat-screen TVs, coffee machines, and outdoor seating areas in all rooms. Relax in private en-suite facilities with complimentary bathrobes and slippers.

Convenient Location
Explore Cornwall easily with a nearby train station and bus stop. Discover Penzance and Falmouth a short drive away. The Old Quay House offers a serene escape with easy access to nearby attractions.

Book now to experience a tranquil stay at The Old Quay House and immerse yourself in the beauty of Hayle Tidal Estuary Nature Reserve.

Important information:

Please note that both the 'Double or Twin Room with Bathroom' , 'Deluxe double or twin room with sea view and 'Superior Double or Twin Room' require a 24H notice to update bed configuration.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM
Airport code: NQY

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 0 years old stay for free when using an existing bed.
    Children from 1 year old to 9 years old stay for £35 per person per night when using an existing bed.
    Children from 10 years old to 16 years old stay for £45 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 410 reviews
Cleanliness: 8.25
Service: 8.75
Location: 9.25
Room Quality: 8.75
Amenities: 8.25
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.75
P
pj99uk • extended_group • gb
8
2026-06-05 • via Nuitee
H
Hassan321 • solo_traveller • gb
7
2026-06-03 • via Nuitee
L
Luke • couple • gb
8
2026-06-01 • via Nuitee
N
Nick • couple • gb
7
A little disapointing
Pros:

Perfect location next to the estuary, and on a good day, it was a great spot for an evening drink or early morning coffee. Dinner was OK. Room comfortable and also located right on estuary.

Cons:

We had a slight problem with the blinds in our room which we struggled to fix ourselves, and when seeking help from the hotel staff, it turned out they'd all gone home by 9:30pm - something which we weren't told about at check-in. Whilst we fixed the blinds outselves, any thoughts of a late night drink by the estuary were dashed. Room price was a little high also, possibly opportunisticly so due to the temporary heatwave, and hence I wouldn't consider it great value for money.

2026-06-01 • via Nuitee
H
Helena • solo_traveller • gb
7
Pros:

Good size room, nice bed and shower.

Cons:

Abit noisy and fridge is noisy.

2026-06-01 • via Nuitee
M
Muhammad • couple • gb
5
For £350 for two nights, this stay did not meet expectations. The “double bed” was actually two single beds pushed toget
Pros:

Local to everything

Cons:

For £350 for two nights, this stay did not meet expectations. The “double bed” was actually two single beds pushed together, which was very uncomfortable. The WiFi was extremely poor throughout our stay. There was also no iron or ironing board in the room on arrival. Staff later provided an iron, but still no ironing board.
Additionally, the estuary shown in the property pictures had no water in it during our stay, which was quite misleading compared to the advertised images.

2026-05-31 • via Nuitee
G
Gabriel Dan • solo_traveller • ro
10
Best place to book in
Pros:

The Place

Cons:

The price

2026-05-26 • via Nuitee
A
Amber • solo_traveller • gb
6
Pros:

Amazing location, room was beautiful right at the front, restaurant staff were friendly and had a great sense of humour. Loved the coffee facilities.

Cons:

No onsite breakfast facilities despite having a restaurant on site. Lots of cobwebs in the room.

2026-05-26 • via Nuitee
N
Nazarii • couple • gb
8
2026-05-25 • via Nuitee
N
Natalie • couple • us
10
2026-05-19 • via Nuitee
T
Tim • couple • gb
8
Lovely clean and comfortable accommodation
Pros:

Very clean and comfortable room with great views. Ideal location for exploring. Would return in the future

Cons:

The pub attached to the rooms was very food focused, more restaurants than pub. But staff were lovely and the food very good.

2026-05-17 • via Nuitee
S
Stuart • family_with_children • gb
7
2026-05-08 • via Nuitee
L
LINDA • solo_traveller • gb
10
A lovely retreat
Pros:

Lovely room
Great shower
Fridge in room
Quiet
Fab restaurant
Oat milk provided in room

2026-04-29 • via Nuitee
K
Kerri • couple • gb
10
Pros:

Stunning rooms right on the water. Clean, modern, comfortable. Lovely staff, very attentive.

2026-04-08 • via Nuitee
C
Carly • couple • gb
9
2026-04-05 • via Nuitee
O
Ola • couple • se
5
enkelt utan något extra
Pros:

frukost saknades

Cons:

restaurangmatens kvalitet ver medioker

2026-04-05 • via Nuitee
M
Malcolm • couple • gb
7
V. Good food and service.
Pros:

Food was excellent.

Cons:

Room was 'musty' and would have benefited from having the heating on prior to arrival, as it was late March.

2026-03-27 • via Nuitee
P
Pauline • couple • gb
8
Overall ok but would have liked to be within walking distance to Hayle beach
Pros:

Good facilities in the room especially the fridge, clean and comfortable and staff quite accommodating with any problems

Cons:

If you like getting away from the hustle and bustle this out of the way hotel is good, we came by train and taxis were good, being a little out of season staff in the restaurant were keen to get you out by 9pm, also no reception open until 11.30am so had to carry very large key around

2026-03-20 • via Nuitee
J
John • couple • us
8
2026-01-19 • via Nuitee
L
Lucy • family_with_children • gb
10
2026-01-19 • via Nuitee