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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Sauna
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Currency exchange
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Non-smoking throughout
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Private check-in/check-out
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Board games/puzzles
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Concierge service
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Wheelchair accessible
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Adult only
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Lower bathroom sink
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Coffee Shop on site
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Fruits
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Steam room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Playground on site
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Self parking (surcharge)
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Pool sun loungers
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Games
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bulk dispenser for toiletries
Review Highlights
Categories
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Property Description
Luxurious Amenities
Club Emerald in Mumbai offers a range of luxurious amenities including an outdoor swimming pool, garden, and a chic restaurant and bar. The property ensures a comfortable stay with a concierge service, valet parking, and free WiFi throughout.
Comfortable Accommodation
Each room at Club Emerald is thoughtfully designed with a desk, flat-screen TV, private bathroom, and cozy bed linens. Guests can also enjoy the convenience of room service, a 24-hour front desk, and currency exchange services.
Convenient Location
Ideally situated near Phoenix Market City Mall and Dadar Railway Station, Club Emerald provides easy access to popular attractions. With Chhatrapati Shivaji International Mumbai Airport just 4 km away, your journey to relaxation begins as soon as you arrive.
Book your stay at Club Emerald now for a luxurious and convenient experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 6 years old stay for free when using an existing bed.
People no matter the age stay for Rs. 1,200 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The food at the restaurant was good and the staff and servers were very kind and friendly. Especially a waiter ( Sultan) was good with suggestion and customization. Soups and sizzlers are the best.
Multiple contact number for each service. The front desk were very cold. The Lady( Sonam Jadhav) forgot to include laundry bills and upon asking she billed it but on different room. She did not provide relevant bill at all.
Хороший отель, немного старенький, но вполне хороший. Персонал дружелюбный.
Near to BKC
Tidy,
Non supportive staff,
Issues in bathroom (flush not working)
It sounds like we had a very frustrating experience at the hotel. Here is a summary of the issues you faced recently :
Upon arrival at 11.00 PM , the bedding was not done provided for extra bed for which we have paid the charges , and despite the hotel advertising 24-hour service, no one answered the phone when we called.
The next morning, we left for Siddhivinayak Mandir at 8:00 AM, expecting to return in an hour. Due to the rush at the temple and on the roads, we returned around 11:00 AM. Despite notifying the hotel about the delay at 10:30 AM, hotel bluntly refused to provide complimentary breakfast, even though we had accompanied by 2 small kids .
When my kids wanted to eat something, we found some wafers and chocolates in the room. The room service person confirmed that these were complimentary as no tag was placed for notifying as chargeable or free. That query we have raised to Hotel service person who visited at room and he confirmed that it was free of cost. However, at checkout, the hotel claimed extra charges for these items and even room service person denied confirming that the items were complimentary in front of the hotel management. We requested the hotel team to check the video footage, but the situation led to a heated discussion, spoiling your entire day in Mumbai and leaving your family feeling humiliated by the hotel staff.
Through this message, we want to spread awareness about the hotel's poor service and the unpleasant experience that spoiled my family tour to Mumbai
AC cooling was perfect
Property is a very old property far away from the main city . Maintained but not very well.
Washroom had foul smell,
High prices compared to the quality of the property
We are not keen on buffet breakfast as sometimes items are not as warm/hot as we like. We used order from live counter and it was very nice
Buffet breakfast- some of the items were bit on the cold side
Nothing in my opinion.
The staff have no sense of hospitality or a good attitude to service. Rooms are small and lack freshness from cleaning.
Very poor quality of breakfast and the breakfast service. Hardly any options to choose from, poor quality of fruits.
Nothing
Everything, staff had 0 etiquette, defined amenities in the room were missing (no blow dryer, bath robes, clothes iron, fridge/mini bar, bathroom mirror without lighting, missing clothes hooks in washroom) . Wifi was limited to 15min followed by paid service.
No bell boy to help with luggage, no guidance for car parking. Very dull attitude of hotel staff.
Room cost was over priced for services rendered.
Marriage
Centralised for me
Not much maintained
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