County Hotel

Hotels
Independent
7.8 (105 reviews)
12-14 Francis Street, Stornoway, Scotland, HS1 2XB , Stornoway , GB

Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Breakfast available (surcharge)
Smoke-free property
Parking (limited spaces)
Free self parking

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Inadequate room quality
High prices

Categories

Cleanliness
4.75
Numerous reviews reported severe cleanliness issues including mold, dirt, and unpleasant odors.
Service
10
Staff are friendly and accommodating, as noted in several reviews.
Location
10
The location was mentioned positively, contributing to the convenience of the stay.
Room Quality
5.72
Described as shabby and uncomfortable with significant issues mentioned.
Amenities
8.76
Basic amenities available, but some reviews highlighted dissatisfaction with dining options.
Value for Money
5.71
Many reviews criticized the high price relative to quality.
Food and Beverage
9.74
Some meals received positive remarks while others were criticized; overall average experience.
Overall Experience
7.7
General experience was greatly affected by cleanliness and room quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:32

Property Description

Central Location
Situated steps away from The Good Food Boutique, County Hotel offers easy access to local attractions and dining options.

Convenient Amenities
Guests can enjoy the convenience of 24-hour front desk service, laundry facilities, and free onsite parking during their stay.

Comfortable Accommodations
Relax in one of the 16 well-appointed guestrooms, each equipped with modern amenities such as flat-screen TVs, complimentary Wi-Fi, and cozy bedding.

Experience the best of Stornoway at County Hotel - book your stay now for a memorable visit!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

7.8
Based on 105 reviews
Cleanliness: 4.75
Service: 10
Location: 10
Room Quality: 5.72
Amenities: 8.76
Value for Money: 5.71
Food and Beverage: 9.74
Overall Experience: 7.7
W
W7748JIjohnm Solo travel
2
Nightmare on elm street
Pros:

This place is a disgusting health trap AND should be shut down on health and safety alone. Dirty,mouldy,condensation damage,rotting wooden frames, water leaks even coming through light fittings in rooms,insect infested, place smells like a sewer that the owner ( cowboy midget man) when high tides, who couldn't rum a bath let alone a business, treats his staff like slaves and insults, as for the manager who blames everyone for everything and couldn't manage to change her socks without instructions.. sounds most of her time either on holiday or busy doing nothing... I have stayed in better tents than this absolute joke of a hotel..

2025-09-22 via Tripadvisor
J
John family
10
Pros:

Great location, very friendly staff - all were very helpful and accommodating. Food was great! Meals in the restaurant were very good - dinner menu is huge, breakfasts were good sized and offered different options.

2025-09-22 via Nuitee
J
J3971DKphilipr Family
2
DO NOT STAY HERE!!!
Pros:

This hotel is absolutely dreadful! It should be closed down by the health department. Black mold and swollen window casings in the room. Unlit hallways with crumbling plaster. Water damaged ceilings. The dining area smells like cat urine. Rugs are filthy. Wires and cords running across floors. Gross, gross place for £195/night! I was robbed!!

2025-08-25 via Tripadvisor
K
K8095YObriang Couples
2
Institutional , dirty and unhealthy
Pros:

Do not stay here ! This hotel should be closed by the health department! Black mold on widows , mildew , the restaurant smells like cat urine. The hallways are left dark with the lights turned off so you can’t see the black stains on the carpet and the crumbling plaster . While some attempt has been made in bathrooms to modernize the beds and rest of the room is shabby and uncomfortable. The dinning room is dilapidated with worn furniture and stained walls cracked tile floors and bad food. The restaurant would do well to focus on one cuisine and do that well rather than include Chinese, Mexican, Italian and Mexican along with British. I hate giving bad reviews but for £195 a night this hotel needs to do better it felt like staying in an institution.

2025-08-23 via Tripadvisor
J
jimmI9517RU Solo travel
4
Take away
Pros:

Had a chicken jalfrezi from the take away
Tasted like a jar of uncle bens sweet and sour
Had good Indian meals in the past but this was not enjoyable

2025-08-13 via Tripadvisor
3
355hannahr Couples
2
Be cautious about takeouts
Pros:

An awful takeout. Soggy cold chips, a korma that was like water and pakora that was not like any pakora I’ve ever had. Rock hard (I bounced it off my plate to amuse my wife). Not the worst I’ve ever had but VERY close. I’ll not be back I can assure you.?

2025-08-13 via Tripadvisor
R
Ronald
10
Pros:

The chef is extraordinarily brilliant!!!
The chef makes the Hotel extraordinary.
The chef's curries are exquisite.
The chef's black pudding is to die for!
Exquisite food.

2025-07-31 via Nuitee
6
634rossd Business
8
Really Enjoyable Stay
Pros:

Hi, stayed here on business for two consecutive nights last week July 2025. Hotel was comfortable and very friendly. The food was amazing, especially the Indian food. Excellent. Staff could not be more helpful. Special mention to Lantern. A real asset for The County Hotel. Looking forward to my next visit. Thank you.

2025-07-22 via Tripadvisor
S
Skyegirl51 Solo travel Inverness, Scottish Highlands, Scotland
6
They need to spend some of the money they must be making!
Pros:

Called in for lunch. Enjoyed a chicken and noodles stir fry which was tasty with just enough spice.
Friendly staff
The decor is awful and no character whatsoever, some of the chairs are well used and material cracking. The background music apart from being awful was too loud for lunchtime .

2025-06-22 via Tripadvisor
H
Haydon
4
Pros:

The bottom of the quilt cover was all ripped up and couldn’t be buttoned up. The carpet in the hallway was damaged with a big cut through it which I tripped on when my foot slipped through it while walking to my room. There was a ‘private bathroom’ (staff only maybe?) outside my room where somebody was loudly doing some kind of maintenance work until about midnight. You can hear everything going on in the rooms around you including talking, snoring and bathroom usage. The TV remote was barely responsive (it wasn’t the batteries as I also tried with my own new batteries). The first morning I woke up to this really intense smell of Indian food, I guess they were preparing dishes but the smell was so strong on the floor I was staying on that I had to open my room window. The second morning I was woken by somebody trying to get into my room until I called out that I was inside, I assume it was staff trying to reset the room without realising I hadn’t checked out yet. The private parking is a small area of gravel behind the hotel between their bins and the laundry area of the hostel next door which didn’t feel secure or private. The two nights cost me 300 pounds which was $623 Australian dollars. For comparison, I could stay in the Hilton Hotel in Sydney’s city centre for three nights for around the same cost.

2025-06-19 via Nuitee
D
Douglas partner
8
Pros:

Shower was a bit small.

2025-05-21 via Nuitee
W
William James
10
Pros:

Lovely friendly clean hotel with staff who are prepared to make your stay a comfortable relaxing experience. Nice stay with comfortable bed, great breakfast.

2025-05-06 via Nuitee
J
jackiedan93 Couples Stornoway, Isle of Lewis, Lewis and Harris, Outer Hebrides, The Hebrides, Scotland
2
Laughable! AVOID
Pros:

The staff were 10 out of 10 incredibly pleasant but unfortunately the only redeeming feature.

The dining area smelled concerning upon entering (presumably wafting from the kitchen) and the chicken madras left a lot to be desired in that it was neither pleasant nor had any identifiable kick beyond ginger and over stewed coriander.

The naan was stodgy and over fired in places. The pilau rice unusually greasy. The curry itself .. where do I start.. so fundamentally unbalanced I felt compelled to leave a crisis helpline number with the bill! And I'm being quite serious when I ask this, is the chef okay?..

The cardinal sin had to be the undercooked chicken and the side of thick curly dark hair I pulled out of the curry sauce... man alive.

All together a health and hygiene nightmare and I would strongly advise against eating here. This meal gave me depression.

Poppadoms were nae bad, though I'm sure those are ordered in.

2025-04-18 via Tripadvisor
P
Passenger08826401977 Solo travel
2
Terrible!
Pros:

I went for dinner and putting it simply, it was the worst curry I have ever had. So salty it was really quite unbelievable! It was sent back to the kitchen and the chef agreed that it was far too salty....but nothing other than an apology. Still charged full whack. Support local? I don't think so!

2024-12-03 via Tripadvisor
J
Jill C
10
Pros:

This is a charming older hotel with updated rooms and bathrooms. The staff are friendly and helpful. The food in the dining room is excellent.

2024-09-22 via Nuitee
F
foster1605 Family Fort William, Lochaber, Scottish Highlands, Scotland
4
I don't expect Buckingham Palace but I do expect value for money.
Pros:

£180.00 a night????This hotel was not worth our money. Mold on most of the wood on the window, cracked pains, flaking paint. Bed side lights not working. Poor shower if the person in neighbouring room was using theirs at same time. Unpleasant food smell in room corridor and the room while we were there.
Stopped serving European food around 7.30pm then it was only Chinese or Indian, we only ate there one night, the starter was very good but the rest of the meal was poor. At breakfast, which was adequate, there was food on the floor from dinner service the night before.
The staff were very good and friendly but the Hotel needs work. Management need to check cleaning in all areas and state of the furniture.

2024-09-02 via Tripadvisor
M
mazamac80 Family Aberdeen, Aberdeenshire, Scotland
10
Outstanding food! Absolutely beautiful. 10/10
Pros:

We were a group of 5 adults and 1 child. One of the best meals I've had at a reastaurant and every one in the group agreed. The food was hot, fresh and cooked to perfection. Portion sizes were amazing, excellent value for money. Serving staff couldn't have been more friendly and helpful. The place was spotless. I would highly recommend The County for food.

2024-08-25 via Tripadvisor
D
Danielle
10
Tapadh leibh
Pros:

The staff couldnt have been more helpful and friendly. The room was clean. I look forward to staying at The County Hotel again.

2024-08-16 via Nuitee
V
vickyfO8008EF Couples
10
Fantastic to stay and eat
Pros:

We stayed one night at this hotel and it is a hidden gem. The room was very comfortable and clean. The staff weref friendly and welcoming. There is an extensive menu for dinner. The Indian cuisine is superb and authentic. The best you can get! I would highly recommend this place.

2024-07-16 via Tripadvisor
J
jimbirnie513 Family Inverness, Scottish Highlands, Scotland
10
Excellent food and service
Pros:

Visited the restaurant in this hotel today, a warm welcome when we entered from Mr MacRitchie the owner.
He was very much hands on checking on tables etc. the service was excellent and the food was amazing. Beautiful
Fish and chips and Mac and cheese,all served piping hot,the apple pie and Banoffi pie were to die for. The food was excellent value for money,served quickly and efficiently. The toilet was immaculate,spotlessly clean. Do not hesitate to visit
This establishment with great access for disabled, well done.very accessible from the town centre
Jim Birnie

2024-06-20 via Tripadvisor