Arrow Hotel

The room was too cold and the blankets were not thick enough.

More waste baskets

Bedroom was kind of small and no power outlets on both sides of bed . Felt like someone should be present at front desk all the time without needing to pick up phone to call

Mattress was very very firm, felt like we slept on a rock. Place was very stuffy, couldn't get the right temperature in the rooms, wouldn't cool down. No vent fan in bathroom. TV located right in walkway in the bedroom area, so I ended up hitting my head multiple times during the night walking around the small bedroom. Located right next to highway(sidewalk away), so the semi's with jake brakes and other loud vehicles woke you up at all hours of the night while turning and reving on gas etc etc. The vending machines only tool dollar bills and quarters to prevent jamming and leaving unoperable, but dispersed nickels back($0.75 per item), so ended up with a pocket full of nickels we couldn't use there. Breakfast poorly stocked, waffle machine wasn't working.

Window would not close. Sink was plugged. Water stains on all fixtures in the bathroom. Dust in rug around furniture.

Room was the same one we stayed in last year. AC was not working. Room is extremely dated. Breakfast very poor.

The lock on our door did not work properly.

When we got to our room the temperature was 77 in the living area and 75 in the sleeping area. The living area air conditioner was blowing warm air. I talked to the staff and they said they bled the air out of the system and it should eventually cool down. They also brought in a cheap box fan. After three hours there was no change. It was stuffy and uncomfortable. When we tried to take a shower the faucet seemed to be stuck and I was afraid I was going to pull it out of the wall. They did get that resolved but then said the ac could take an eternity to start working. This was unacceptable. It was bad enough the furniture was tired and sagging and the room was past its prime. When we told them the room was not acceptable they said they couldn’t switch us to a different room because we booked through Booking.com. We then decided to cut our losses and go to a different hotel and I honestly figured we would get our most of our money back. Once we were cleared out and I was returning our keys they told us we would have to contact Booking.com to get a refund. I spent an hour at our new place trying to get in contact with some of the 24/7 help advertised on your website but there was no email or phone number available. All I got was a message to login which I had done and a batch of generic and unhelpful FAQ’s. I finally was able to send a message and the AI said it was forwarded to an agent and that’s the last I heard from you until I got the obligatory “How was your stay?” email. Our stay was terrible. Your support was terrible. I think a total refund of our money is appropriate for all of the work we had to go through and according to The Arrow Inn that refund needs to come from you. I await your reply. Thank you

Slept hot in the West building had to change to the East building. Took a while to get checked in on our return stay. After half an hour we found out we had to cancel our booking in order to get a new date for our stay. Then the lady gave us the wrong room key so had to swap it out.

We had a little trouble with the air conditioning