Hakone Highland Hotel

Hotels
9 (122 reviews)
Sengokuhara Shinanoki 940 , Hakone , jp
resorts@odakyu-hotel.co.jp

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Great location
Clean rooms
Nice staff
Spacious rooms
Cons:
Pricey breakfast
Lack of spa services
Humidity odor in rooms

Categories

Cleanliness
7.8
Rooms were generally clean, although some guests mentioned minor cleanliness issues.
Service
8.3
Service was well-appreciated by guests, with only minor complaints about wait times.
Location
8.9
The hotel's location near key landmarks and public transport was highly praised by guests.
Room Quality
7.8
Rooms were spacious and comfortable, but some guests reported minor maintenance issues.
Amenities
7.5
Amenities were satisfactory, with some guests enjoying the gym and pool, while others noted the lack of spa services.
Value for Money
6.9
Opinions varied on the value for money, with some finding the price high for the services offered.
Food and Beverage
7.3
Food and beverage services received mixed reviews, with some guests wanting more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-24 22:32

Property Description

Luxurious Hot Spring Bath
Indulge in the rejuvenating experience of a white hot spring bath at Hakone Highland Hotel. Relax and unwind in this traditional Japanese amenity, perfect for soothing your mind and body after a day of exploration.

Modern Rooms with Spectacular Views
Enjoy the simple yet elegant accommodation at our hotel, offering rooms that are flooded with natural light and boast stunning views of the Museum of Saint-Exupéry and The Little Prince. Each room is thoughtfully equipped with modern amenities for your comfort.

Spa, Wellness Center, and More
Pamper yourself at Highland Hotel Hakone with our spa, wellness center, and massage parlour. Take advantage of our terrace and spacious garden for a tranquil retreat. With meeting facilities and free on-site parking, we ensure a seamless stay for our guests.

Experience luxury and relaxation at Hakone Highland Hotel. Book now for an unforgettable getaway.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for ¥4,000 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for ¥5,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 122 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.9
Room Quality: 7.8
Amenities: 7.5
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
S
SANAE • family
10
Pros:

家族での宿泊でしたが、温泉も広く朝食も美味しくいただきました。
ありがとうございました。

2025-05-07 • via Nuitee
F
FUMINORI • family
10
Pros:

食事も美味しく格式を感じる良い滞在が出来た。

2025-05-06 • via Nuitee
K
KEIKO • family
10
Pros:

スタッフの方の対応がとても良かったです。朝番の食事も五感を楽しませてくれました。とても満足しました。リニューアルオープンしたら、また利用させていただきたいです。

2025-05-03 • via Nuitee
?
???
10
Pros:

とっても良いホテルです。

2025-04-26 • via Nuitee
E
Eliza
6
Pros:

Otroligt överpriset för vad man får. De tog 4000 YEN per natt för en baby säng (!) som dessutom hade en himla massa år på nacken. Det var fullt av damm under möblerna. Hutlösa priser på dryck i lobbyn och ingen annan mat att erbjuda än den flådiga franska restaurangen med vita linnedukar.
Trevlig onsen. Ligger bra vid busshållplatsen men i övrigt något ödsligt. Promenadavstånd till en del restauranger:)

2025-04-20 • via Nuitee
H
Hernán
10
Pros:

Un hotel amplio con muy buena ubicación y maravillosos baños onsen. Es muy recomendable este programa entre Tokyo y Kyoto.

2025-04-14 • via Nuitee
R
Rajiv
10
Pros:

10/10 for the multi-course dinner and the incredible service by the hotel staff, in helping repair my wife’s eyeglasses that broke unexpectedly. This hotel is one we will remember for a long time!

2025-04-10 • via Nuitee
G
GattFloridia • Family • gb
8
Disappointed 😞
Pros:

Very disappointed . Good location for the Venetian Glass Museum and the Hakone Trails.
Staff indifferent. None of the reception staff could speak English or made any effort to help with a minor issue we had. The ac in the room was antiquated and super noisy at night. Water in the shower takes 15 minutes to drain, so you are standing continuously in dirty water, and you need to wait 20 mins before next can then wash.
They come across as being super environmentally friendly and ask you to accept a complimentary beverage in exchange for the room being cleaned. Yet they make it impossible to have that beveragewith thee timings andsmalll print.

All the little things could be overlooked if staff were pleasant, but they were the total opposite of what you are used to with Japanese hospitality.

2025-04-03 • via Tripadvisor
M
MYUNG HEE
8
추천하고 싶은 온천 호텔
Pros:

아주 편안했고 서비스도 최고였습니다

2025-03-28 • via Nuitee
N
Nilesh Kumar • friends
10
Pros:

Good

2025-03-27 • via Nuitee
A
Atsushi • family
10
Pros:

なし

2025-02-24 • via Nuitee
Y
Yosihisa • family
8
Pros:

綺麗で静か
温泉も良い

2025-02-15 • via Nuitee
S
Sushil • family
10
Pros:

Very nice hotel and great staff

2025-02-03 • via Nuitee
R
Reiko
10
のんびり出来ます
Pros:

静かで景色も温泉も良く、のんびり過ごすことができました。公共交通機関でのアクセスが良いのも魅力です。お料理も最高でした。

2025-01-30 • via Nuitee
Y
YUUKO • family
10
Pros:

レストランの食事がとても美味しい。
静かで綺麗でお風呂も良くて、本当にゆっくりできた。

2025-01-27 • via Nuitee
X
XIAOYING • family
10
Pros:

夕食はフランスコース料理でとても良かったです

2024-12-31 • via Nuitee
K
Kenneth
10
Pros:

Staff is very polite and efficient, the French restaurant is a good experience for fine dining!

2024-12-17 • via Nuitee
?
? • partner
8
Pros:

雰囲気は良かったけれど自動販売機などが充実して無い売店も

2024-12-11 • via Nuitee
S
SHUJI
8
Pros:

お部屋は古く交通の便はあまりよくありません

2024-12-09 • via Nuitee
?
???
10
Pros:

ずっと前から良く行ってました。とても良いホテルです。

2024-12-02 • via Nuitee